Issue with NCSoft Launcher
By
Aggelakis,
Posted on: 2011-03-21 08:58 in ALL ACCESS Gameplay Technical Issues Bugs
So, are you unable to start NCsoft Launcher or you are able to start NCsoft Launcher and the game fails to start when you push "Play Now"?
The video card requirements did not change with the version of the game started by NCsoft Launcher. So, if you were able to play the game before NCsoft Launcher, it should still be able to play.
As Tex said, if you were able to play before installing the Launcher it should still be able to play. I have a test system with an integrated X1250 graphics chipset using the Legacy 9.11 drivers. I've successfully launched the game using the new Launcher.
Since you give no information about your system, just make sure you are following the links dealing with troubleshooting the Launcher on the Support site.
Here's one of Zombie Man's posts with those links.
Quote:
Also, if you are running Windows XP, make sure you have updated to Service Pack 3. For any version of Windows make sure you are running the correct version of the .Net Framework. Uninstall .Net and reinstall it if needed.EDIT: As Tex said in another thread:
Quote:
|
Originally Posted by Tex
"Technical Issues & Bugs Discuss technical questions and/or bugs here! This is NOT a forum where official technical/QA support is available. To report a bug use the /bug command in game. For technical assistance email support@coh.com."
If you are looking for official technical/QA support for NCsoft Launcher, fill out a support ticket here: https://help.ncsoft.com/app/answers/detail/a_id/4654 |
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I will go through the links provided, but I'll provide some more insight on my problem.
The NCSoft Launcher starts correctly, and then the game goes to launching. Once that happens a grey box pops up with the following message:
[Detected video card or driver is currently unsupported Radeon X1650 Series.
The game may run poorly or not at all with you current configuration.
Current system requirements are NVidia GeForce 2 or better, ATI Radeon 8500 or better, or an Intell GMA 900 or better.]
Once I receive that message the game continues as if it is loading, but then it crashes providing me with bug reporting prompt.
Again this only started after I had installed the NCSoft Launcher ( even though it may not be the cause it show how seems to be a catalyst ).
I run:
OS Windows Vista 32bit service pack 2
.Net Framework 4.0
Direct X 10.0
Freedom Bound!!!
Strangely/Stupidly enough, your graphics card is above the 8500 though.
You arent running "Non official" drivers though are you?
Quote:
Do you still have the "old" updater available? Does it error when you launch through there? The OP is somewhat vague with "even after uninstalling the launcher", and not mentioning whether you meant "reinstalling the new launcher" or "uninstalling and going back to the old updater".
|
Originally Posted by MentalMidget
Again this only started after I had installed the NCSoft Launcher ( even though it may not be the cause it show how seems to be a catalyst ).
|
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
Quote:
|
Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
|
Quote:
Nope I get my drivers always from official site, plus it ran fine before I installed the NCSoft Launcher. So i'm not under the belief that the old drivers just failed all of a sudden.|
Originally Posted by Gangrel_EU
Strangely/Stupidly enough, your graphics card is above the 8500 though.
You arent running "Non official" drivers though are you? |
Quote:
|
Originally Posted by Aggelakis
Do you still have the "old" updater available? Does it error when you launch through there? The OP is somewhat vague with "even after uninstalling the launcher", and not mentioning whether you meant "reinstalling the new launcher" or "uninstalling and going back to the old updater".
|
Working with tech to see if we can resolve it, thanks for your inputs.
Freedom Bound!!!
Quote:
The only reason why i asked, is that because "unofficial" drivers are unsigned, they don't always get picked up by programs (even though the program DOES support the hardware).|
Originally Posted by MentalMidget
Nope I get my drivers always from official site, plus it ran fine before I installed the NCSoft Launcher. So i'm not under the belief that the old drivers just failed all of a sudden.
|
Have you tried uninstalling/reinstalling the drivers at all?
Quote:
Yeah, I have.|
Originally Posted by Gangrel_EU
The only reason why i asked, is that because "unofficial" drivers are unsigned, they don't always get picked up by programs (even though the program DOES support the hardware).
Have you tried uninstalling/reinstalling the drivers at all? |
Here's what goes on in summary:
I have card ATI X1650 game works.
bought new card ATI HD 4650 game works.
installed new NCSoft Launcher when it becomes available game works.
decide to return new card ATI 4650 because it starts to malfunction.
reinstalled ATI X1650 (yes, I always remove/install drivers when swapping cards) game now crashes on startup.
The crash occurs after the game detects to older card. I swapped the cards 3 times, and each time the game will work with the newer card(ATI HD 4650), and crash with the older one(ATI X1650).
Although beforehand the older card (ATI X1650 ) worked fine.
Freedom Bound!!!
My guess is that you need to run some kind of driver cleaner/sweeper (there are utilities out there to do this, just do a Google search) and make sure you have all remnants of the previous driver removed before installing the legacy drivers for the X1650.
Ever since I installed the NCSoft Launcher, I have been unable to start game due to having outdated video drivers. My card's drivers have been legacied so I can't get any updated drivers than current ones.
However I did not have a problem running the game prior to install of NCSoft Launcher.
ATI Radeon X1650 series 512mb PCIe
Legacy 10.2 drivers
3 gb ram
Pentium 3.0 Dual Core
ran just fine prior to installing NCSoft Launcher, can't play now even after uninstalling the launcher.
Freedom Bound!!!