In need of some help with a desktop unable to access cityofheroes.com or coh.com
By
bpphantom,
Posted on: 2011-01-25 21:04 in ALL ACCESS Gameplay Technical Issues Bugs
Here are the results:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:50:47 PM, on 1/25/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Mark\My Documents\Downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [DivX Download Manager] "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGR A~1\KASPER~1\KASPER~1\kloehk.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
--
End of file - 6020 bytes
Flush the DNS, that sometimes helps.
1. Windows Start menu > Run > command
or
Windows Start menu > put 'command' in search > choose "command prompt"
2. At the C:> prompt type: ipconfig /flushdns
3. Then RETURN.
4. Close command window.
See if that fixed it.
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Quote:
I have used /flushdns, but it still has not resolved issue. I have been able to /ping cityofheroes.com and do get results of activity, but the browsers installed(Firefox, IE) show unable to connect to website.
|
Originally Posted by Zombie Man
Flush the DNS, that sometimes helps.
1. Windows Start menu > Run > command or Windows Start menu > put 'command' in search > choose "command prompt" 2. At the C:> prompt type: ipconfig /flushdns 3. Then RETURN. 4. Close command window. See if that fixed it. |
Maybe it got on your antivirus black list. Disable it and see if you can connect.
In fact, try booting into Safe Mode and see if you can connect.
Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides
Quote:
Booted in to safe mode and still unable view site. Still at a loss here.
|
Originally Posted by Zombie Man
Maybe it got on your antivirus black list. Disable it and see if you can connect.
In fact, try booting into Safe Mode and see if you can connect. |
Are you having problems with any other websites or just cityofheroes.com?
Have you tried deleting your temporary internet files? Maybe it's trying to pull a corrupted copy of the site from your cache.
Data data data, we cannot make bricks without clay. Try a free proxy service. Also, try a direct IP: http://64.25.35.107
(This really is the cityofheroes.com IP, as found here.)
Necrobond - 50 BS/Inv Scrapper made in I1
Rickar - 50 Bots/FF Mastermind
Anti-Muon - 42 Warshade
Ivory Sicarius - 45 Crab Spider
Aber ja, nat�rlich Hans nass ist, er steht unter einem Wasserfall.
Quote:
Yes I have several times, and there is no problem accessing other websites.|
Originally Posted by Doc_Triumph
Are you having problems with any other websites or just cityofheroes.com?
Have you tried deleting your temporary internet files? Maybe it's trying to pull a corrupted copy of the site from your cache. |
Quote:
|
Data data data, we cannot make bricks without clay. Try a free proxy service. Also, try a direct IP: http://64.25.35.107 (This really is the cityofheroes.com IP, as found here.) |
What error message are you getting on your browser?
I've been having the exact same problem as the OP on my desktop, to every detail he's mentioned. It has all the symptoms of a DNS issue, except that my laptop, connecting through the same router, and with the exact same DNS settings in Windows, can get to the site just fine. Frustrating as all hell.
My name is Random, and I'm an alt-aholic.
Main / Badger: Flamesprite - Fire/Fire Blaster - Triumph
Global: @Dynamite Monkey
Way too many alts on Triumph, Virtue, Protector, Champion, and Exalted.
Quote:
With Firefox: Server not Found, With IE: Internet Explorer cannot display the web page. Do not have any other browsers installed, but I fear that the end result would the same with another browser.|
Originally Posted by Doc_Triumph
What error message are you getting on your browser?
|
Quote:
| I've been having the exact same problem as the OP on my desktop, to every detail he's mentioned. It has all the symptoms of a DNS issue, except that my laptop, connecting through the same router, and with the exact same DNS settings in Windows, can get to the site just fine. Frustrating as all hell. |
And also another issue has cropped up in the form of being unable to update the graphics driver, went to uninstall previous driver, went through uninstall process normally then rebooted to install updated driver. Before going through process to install updated driver system stated that I would have to restart to finish install process, where as I have not started the executable for the new driver. So I let the system reboot another time to complete process, after letting computer sit and load I check system properties, lo and behold the older driver is still installed. So I have not begun the process to figure out why I have been able to get rid of the old driver. :frustrated grunt:
I'm on IM with a friend of mine who's having the same issue. Four machines in the house all on the same router. One of them can't connect to cityofheroes.com. Game runs. Just can't get to the Domain.
@bpphantom
The Defenders of Paragon
KGB Special Section 8
Quote:
Yep, that would be me. Same symptoms you are all having.|
Originally Posted by bpphantom
I'm on IM with a friend of mine who's having the same issue. Four machines in the house all on the same router. One of them can't connect to cityofheroes.com. Game runs. Just can't get to the Domain.
|
I can ping the website in cmd, but not nslookup. It started after I moved to my new home, so sometime after January 3rd.
Quick update. He can get to http://eu.cityofheroes.com Just not anything else that's attached to the domain. Try to get to the forums through the EU site... no good.
@bpphantom
The Defenders of Paragon
KGB Special Section 8
I continue to have the same problem, have a separate thread on this same forum (see 1st page, it has many more details)
Nothing that has been suggested, searched, etc... is working.
I\'m beginning to suspect un-healable Winsock corruption
The Beta is full of bugs?
How can that be?! Can you run a traceroute, and paste the results?
Quote:
Even better, i got NSlookup to work out for me, using a google public DNS. I still can't load the main site, and I can't log into the forum but I can read the forum without using a proxy/2nd computer.|
Originally Posted by vorpal
Can you run a traceroute, and paste the results?
|
Apparently, from what I can discern (I'm no expert), there's a Comcast DNS problem. I'm using a Google Open DNS server on my router and computer settings but it's no help (yes I flushed my DNS cache and my browser cache). I would be able to log into the forum via 64.25.35.108 (in place of "boards.cityofheroes.com") but it auto-resolves to cityofheroes.com every time. I believe because the site (cityofheroes.com) is being used as a forwarder for "coh103.gtm.cityofheroes.com", but this canonical URL will also not connect properly.
All my NSlookup attempts to www.cityofheroes.com end up with similar results. The final answer is the same we all know, but it doesn't work.. and under the comcast portion of the query it doesn't resolve correctly still.
I'm ready to blame Comcast. Again.
(Nslookup log here
C:\DOCUME~1\ADMIN>nslookup -debug boards.cityofheroes.com 8.8.8.8
------------
Got answer:
HEADER:
opcode = QUERY, id = 1, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 0, additional = 0
QUESTIONS:
8.8.8.8.in-addr.arpa, type = PTR, class = IN
ANSWERS:
-> 8.8.8.8.in-addr.arpa
name = google-public-dns-a.google.com
ttl = 84083 (23 hours 21 mins 23 secs)
------------
Server: google-public-dns-a.google.com
Address: 8.8.8.8
------------
Got answer:
HEADER:
opcode = QUERY, id = 2, rcode = NXDOMAIN
header flags: response, want recursion, recursion avail.
questions = 1, answers = 0, authority records = 1, additional = 0
QUESTIONS:
boards.cityofheroes.com.hsd1.in.comcast.net, type = A, class = IN
AUTHORITY RECORDS:
-> hsd1.in.comcast.net
ttl = 600 (10 mins)
primary name server = dns1.inflow.pa.bo.comcast.net
responsible mail addr = dnsadmin.cable.comcast.com
serial = 3012105
refresh = 10800 (3 hours)
retry = 3600 (1 hour)
expire = 604800 (7 days)
default TTL = 600 (10 mins)
------------
------------
Got answer:
HEADER:
opcode = QUERY, id = 3, rcode = NXDOMAIN
header flags: response, want recursion, recursion avail.
questions = 1, answers = 0, authority records = 1, additional = 0
QUESTIONS:
boards.cityofheroes.com.in.comcast.net, type = A, class = IN
AUTHORITY RECORDS:
-> comcast.net
ttl = 1800 (30 mins)
primary name server = dns101.comcast.net
responsible mail addr = domregtech.comcastonline.com
serial = 2008111504
refresh = 7200 (2 hours)
retry = 3600 (1 hour)
expire = 1209600 (14 days)
default TTL = 3600 (1 hour)
------------
------------
Got answer:
HEADER:
opcode = QUERY, id = 4, rcode = NXDOMAIN
header flags: response, want recursion, recursion avail.
questions = 1, answers = 0, authority records = 1, additional = 0
QUESTIONS:
boards.cityofheroes.com.comcast.net, type = A, class = IN
AUTHORITY RECORDS:
-> comcast.net
ttl = 1800 (30 mins)
primary name server = dns101.comcast.net
responsible mail addr = domregtech.comcastonline.com
serial = 2008111504
refresh = 7200 (2 hours)
retry = 3600 (1 hour)
expire = 1209600 (14 days)
default TTL = 3600 (1 hour)
------------
------------
Got answer:
HEADER:
opcode = QUERY, id = 5, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 2, authority records = 0, additional = 0
QUESTIONS:
boards.cityofheroes.com, type = A, class = IN
ANSWERS:
-> boards.cityofheroes.com
canonical name = coh103.gtm.cityofheroes.com
ttl = 846 (14 mins 6 secs)
-> coh103.gtm.cityofheroes.com
internet address = 64.25.35.208
ttl = 30 (30 secs)
------------
Non-authoritative answer:
Name: coh103.gtm.cityofheroes.com
Address: 64.25.35.208
Aliases: boards.cityofheroes.com
The Beta is full of bugs?
How can that be?! No one's got any more input?
The Beta is full of bugs?
How can that be?!
Updated and resolved! (for me, anyway), hope this works for you!
http://boards.cityofheroes.com/showp...5&postcount=18
http://majorgeeks.com/WinSock_XP_Fix_d4372.html
The Beta is full of bugs?
How can that be?!
To any techies out there, I am in need of help in trying to figure out why the desktop in which I play CoH on is unable to bring up the City of Heroes website. I have scanned for viruses, malware and spyware, to no avail. I have modified the HOSTS file to block ads, reverted back to original but still unable to access website. I will post the contents of a hijackthis scan in a separate post. Please help, I'm unable to figure this out.