FORCED Rename?


firespray

 

Posted

I'm wondering why I was forced to rename my character.

I lost $10 because of this.

I purchased a rename token for my character...I had to log into the game real quick...when I logged in, it forced me to rename my character. I couldn't exit out of the game without renaming.

Before I wanted to rename, I had to delete the character with the name I wanted. However, since I was forced to rename my character...I had to buy another rename token to get the name I wanted.



I'm not mad about losing out on the $10...but I just wanted to make this known so that something could be changed in the future, so that you are not FORCED to use a rename token that you purchased.


 

Posted

did you file a bug report? Talk with customer service and they should be able to help you.


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Posted

I renamed a character a few years ago so my memory's a little fuzzy on it worked but I don't remember having a problem with it. I didn't have a preexisting character that had the same name I was going to use already so that was a complication I didn't have to deal with.

I actually don't remember being logged in while I did my rename. I thought it handled it at the login screen without any character fully logged in. Not really sure how you got into that situation to begin with but there certainly could be some kind of bug involved with what happened to you.

I'd petition to the GMs regardless. You might get lucky and have one of your rename purchases refunded to you.
Good luck.


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Posted

Quote:
Originally Posted by Lothic View Post
I renamed a character a few years ago so my memory's a little fuzzy on it worked but I don't remember having a problem with it. I didn't have a preexisting character that had the same name I was going to use already so that was a complication I didn't have to deal with.

I actually don't remember being logged in while I did my rename. I thought it handled it at the login screen without any character fully logged in. Not really sure how you got into that situation to begin with but there certainly could be some kind of bug involved with what happened to you.

I'd petition to the GMs regardless. You might get lucky and have one of your rename purchases refunded to you.
Good luck.
The renaming usually does take place at the character select screen.
However, I needed to log in and check something real quick before I renamed the character. When I logged in, they forced me to rename the character on the spot.

I did send in a petition.

I figured, since I purchased it, I could change it whenever I felt the need to.


 

Posted

Quote:
Originally Posted by Vitality View Post
The renaming usually does take place at the character select screen.
However, I needed to log in and check something real quick before I renamed the character. When I logged in, they forced me to rename the character on the spot.

I did send in a petition.

I figured, since I purchased it, I could change it whenever I felt the need to.
Either it's a bug that it let you log into a character with a rename token ready to go to begin with or that it forced you to use it once you logged in. Either way it sounds like it let you get into a state that players should not be allowed to get into. I'm surprised after so many years a "gotcha" like that could still exist but I guess anything's possible.

Once again good luck to you on this.


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Posted

Not sure what your unique story is, but if you click to purchase a rename token the following text pops up prior to purchase:

CHARACTER RENAME WARNING!

Character rename tokens are only good for one character and cannot be refunded once purchased.

They are used by clicking the green Rename Character button on the character selection screen or by logging the character in, at which time a rename dialog will pop up and REQUIRE you to choose the new name for your character.

It is NOT guaranteed that the name you want will be available. Please have the new name in mind before logging in, along with an alternative in case that name is taken.


"Life is what happens when you are making other plans"

 

Posted

If it happens again, just try CTRL+ALT+DEL to close the game manually, or pull your ethernet cable so you mapserve. That should allow you to close the game without renaming.


 

Posted

Quote:
Originally Posted by Vitality View Post
I'm wondering why I was forced to rename my character.

I lost $10 because of this.

I purchased a rename token for my character...I had to log into the game real quick...when I logged in, it forced me to rename my character. I couldn't exit out of the game without renaming.

Before I wanted to rename, I had to delete the character with the name I wanted. However, since I was forced to rename my character...I had to buy another rename token to get the name I wanted.



I'm not mad about losing out on the $10...but I just wanted to make this known so that something could be changed in the future, so that you are not FORCED to use a rename token that you purchased.

I'm sorry you have gotten yourself into this predicament but it seems from what I've read that you unfortunately mixed up the steps you needed to follow when you bought the rename for that character.

And I do hope that CS can help you get this straightened out cuz it can be very frustrating to lose $10 bucks like that.

Before purchasing the rename you should have done whatever you needed to do to free the name up first. Which in your case would have meant doing whatever was needed to get the first character ready and then deleting it. Only then, once you know the name is free should you buy the rename for the other character, because as Fomsie pointed out they warn us that we have to choose a name as soon as we make the purchase.

Again I honestly hope that CS can help you, I do empathize with your situation.


 

Posted

Quote:
Originally Posted by Fomsie View Post
Not sure what your unique story is, but if you click to purchase a rename token the following text pops up prior to purchase:

CHARACTER RENAME WARNING!

Character rename tokens are only good for one character and cannot be refunded once purchased.

They are used by clicking the green Rename Character button on the character selection screen or by logging the character in, at which time a rename dialog will pop up and REQUIRE you to choose the new name for your character.

It is NOT guaranteed that the name you want will be available. Please have the new name in mind before logging in, along with an alternative in case that name is taken.
Well in that case...I apologize for this thread. I put myself in the situation. If I would have read the full warning I would have known that would happen.




However, I do believe that this should be changed. I think that, if you purchase the rename token...you should be able to use it whenever you want.


 

Posted

Quote:
Originally Posted by Fomsie View Post
Not sure what your unique story is, but if you click to purchase a rename token the following text pops up prior to purchase:

CHARACTER RENAME WARNING!

Character rename tokens are only good for one character and cannot be refunded once purchased.

They are used by clicking the green Rename Character button on the character selection screen or by logging the character in, at which time a rename dialog will pop up and REQUIRE you to choose the new name for your character.

It is NOT guaranteed that the name you want will be available. Please have the new name in mind before logging in, along with an alternative in case that name is taken.
I highlighted the problem with this process right here. Why does the game give us TWO methods to change our names? If the game provides the relatively safe "clicking the green Rename Character button on the character selection screen" method why on Earth would we need the "by logging the character in" method as well which apparently, in Vitality's case, allowed a problem to happen which should have never occurred.

I blame the software on this. Allowing players to inadvertently follow a path that potentially forces them to waste a rename token is a bad design decision. I see no reason why the game could not simply stick to the "clicking the green Rename Character button on the character selection screen" method as the ONLY way to do it. It would eliminate the scenario Vitality fell victim to.


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Posted

Quote:
Originally Posted by Lothic View Post
I see no reason why the game could not simply stick to the "clicking the green Rename Character button on the character selection screen" method as the ONLY way to do it.
The issue comes up when you log in after using the character transfer service when a name is already taken by another character. At that point you have to change your character name.

Admittedly it should check before you logged into the game, but it doesn't.




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Posted

Quote:
Originally Posted by Snow Globe View Post
The issue comes up when you log in after using the character transfer service when a name is already taken by another character. At that point you have to change your character name.

Admittedly it should check before you logged into the game, but it doesn't.
As someone who used the free transfers to rename characters, it does check before you log into the game, and the green "Rename Character" button is highlighted instead of the option of buying a rename token. You don't have to log on to rename.

I don't see where disabling the ability to log on with an active rename token would cause a problem for the player (the UI programmer may want to strangle someone, but that depends on how it's currently written), and it would prevent situations like the OP.


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Posted

Quote:
Originally Posted by Siolfir View Post
As someone who used the free transfers to rename characters, it does check before you log into the game, and the green "Rename Character" button is highlighted instead of the option of buying a rename token. You don't have to log on to rename.
I've not done many character transfers so I'm not really all that well versed on the subject. However there are warnings, and the original poster got what he paid for, exactly as the terms of the warnings said.

Quote:
Originally Posted by Siolfir View Post
I don't see where disabling the ability to log on with an active rename token would cause a problem for the player (the UI programmer may want to strangle someone, but that depends on how it's currently written), and it would prevent situations like the OP.
That would drive the point home, for sure.

Quote:
Originally Posted by Vitality View Post
Well in that case...I apologize for this thread. I put myself in the situation. If I would have read the full warning I would have known that would happen.
Yes, it is a case of "Buyer beware" and that is why the warnings exist.

Quote:
Originally Posted by Vitality View Post
However, I do believe that this should be changed. I think that, if you purchase the rename token...you should be able to use it whenever you want.
I would suggest making that suggestion in the suggestions and ideas section.




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Posted

Quote:
Originally Posted by Vitality View Post
Well in that case...I apologize for this thread. I put myself in the situation. If I would have read the full warning I would have known that would happen.




However, I do believe that this should be changed. I think that, if you purchase the rename token...you should be able to use it whenever you want.
No need to apologize for the thread, it was a valid question/complaint, I was just pointing out the Rename warning text because I did the same thing as you... and then went back and read it :P

I do agree that there should be something else done to make it a little more user friendly.


"Life is what happens when you are making other plans"

 

Posted

Quote:
Originally Posted by Snow Globe View Post
The issue comes up when you log in after using the character transfer service when a name is already taken by another character. At that point you have to change your character name.

Admittedly it should check before you logged into the game, but it doesn't.
Quote:
Originally Posted by Siolfir View Post
As someone who used the free transfers to rename characters, it does check before you log into the game, and the green "Rename Character" button is highlighted instead of the option of buying a rename token. You don't have to log on to rename.

I don't see where disabling the ability to log on with an active rename token would cause a problem for the player (the UI programmer may want to strangle someone, but that depends on how it's currently written), and it would prevent situations like the OP.
Quote:
Originally Posted by Snow Globe View Post
I've not done many character transfers so I'm not really all that well versed on the subject. However there are warnings, and the original poster got what he paid for, exactly as the terms of the warnings said.
As a software engineer in real life I'll be the first to tell you that allowing a user to shoot themselves in the foot via a scenario like this is not really acceptable, especially when it appears that the path that leads to this trap (forcing a rename when logging in ANY character while possessing an active rename token) does not seem to be required for any purpose. If as Siolfir says the game can detect when you have to rename a server transfered character BEFORE you log that character in then the game could easily be designed to PREVENT you from logging in that character until you perform a manual rename using the "green Rename Character button" method.

Basically I can't think of any renaming scenario that would require TWO different methods to rename a character, especially when one of those two methods forces a rename beyond the control of the player. I believe all renaming scenarios can be accomplished with just the player-safe "green Rename Character button" method.

Sure one can argue that the Devs did provide a written warning about this and that was indeed nice of them to do. But if all renames can be accomplished via the "green Rename Character button" method then there's no need to force renames upon logging in at all. Removing the "gotcha" completely from the game would be a far more effective safeguard for the player than merely hoping they read and heed a warning about it.


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