This is Players answering questions from other players. If you have issues with the website, you're better off dealing with Support. Filing ticket after ticket is not a good idea either, it just clogs the queue and slows things down for everyone. File a ticket, make sure your email is up to date, and set yourself up on the support website. Once your ticket is open, keep responding with them on the site or through email until your problems are solved. If the GM you get can't help, ask politely to get escalated. Senior GMs like GM_Lloyd are usually really good at solving any problem.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
There is a sticky at the top of the tech board from Ocho on this subject.
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lol im not just filing ticket after ticket because they dont respond fast enough (which they dont).. That was in reference to all the times this has happened to me over the years. All I can do is file a ticket and wait 1-2 weeks for someone to finally respond, asking me to verify that I own the account.. Then wait another week for it to finally be resolved. I am just wondering if my account is flagged or something? Why the **** does this keep happening?
As for the sticky, it does me no good. The issue may get resolved temporarily but it just happens again the next time I try to purchase something. It is getting really old.
It actually got old a long time ago.. I cannot think of a word for what it has evolved into. Stupid? What the hell is wrong with their system.. I posted here in case maybe someone else had some information since ncsoft seems to be very vague about it. The part where they say 'we fixed stuff on the backend to solve this' is ********. I have noticed no difference since this 'fix'.
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Originally Posted by CaptainAmbush
lol im not just filing ticket after ticket because they dont respond fast enough (which they dont).. That was in reference to all the times this has happened to me over the years. All I can do is file a ticket and wait 1-2 weeks for someone to finally respond, asking me to verify that I own the account.. Then wait another week for it to finally be resolved. I am just wondering if my account is flagged or something? Why the **** does this keep happening?
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Phone Support We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section. From within the US: 1-512-225-6359 From outside the US: (++1) 512-225-6359 Mon-Fri 12pm to 5pm, Central NOTE: We do not have a European support number. You must dial your country's International Access Code in order to call support from outside the United States. |
Calling should resolve your issue about having to wait for your ticket to be answered.
What the hell do you have against me ncsoft? CONSTANTLY I get the "We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners." error. I get this until I send a ticket, you rectify the situation and tell me you can't do it normally and to wait.. Yet it always happens.
What the ef? Do you not want my money? I could understand this happening every once in a while, but constantly over the years I've been here? I am getting a bit sick of this.
I always wait. I wait for a couple weeks even sometimes to only continue getting this error. I am sure you are sick of getting tickets from me, so what is really the effing problem here?