My system is shutting down while playing City of Heores.

Hey folks, I've got a fun one here. 2 of the last three times I've logged in, I've played for about ten minutes and then my computer shut down. At first it looked like a crash to desktop, but then Windows shuts down as if I'd gone Start -> Shutdown. I haven't installed / uninstalled anything in the last week or so, nor has this been a problem before. Anyone have any issues with this before?

This computer is an off the shelf Asus cg5290, i7-920 at 2.67Ghz with 9gb of ram and an Nvidia GTX260 with 512.

I checked the stickied thread about requesting help, so heres my CoH Helper log -


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at September 1, 2010 11:48 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: ASUSTeK Computer INC.
System Model: System Product Name
BIOS: BIOS Date: 08/21/09 20:05:09 Ver: 08.00.15
Central Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 9216MB
.Net Memory Report: 7495MB out of 9207MB available
Page File: 16506MB (1905MB currently in use)
C Drive: (ST31000528AS ATA Device) 225494MB out of 381551MB (59%) free
D Drive: (ST31000528AS ATA Device) 312453MB out of 562071MB (55%) free
E Drive: (HL-DT-ST DVDRAM GH40N ATA Device) zero-size drive
F Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 260
Manufacturer / Chip: NVIDIA / GeForce GTX 260
Video Memory: 4069 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 6:38:00 PM
Driver Language: English

Sound Device Description: Speakers (SoundMAX Integrated Digital HD Audio)
Driver File: ADIHdAud.sys
Driver Version: 6.10.0002.6585
Driver Date: 6/5/2009 5:42:04 AM

Sound Device Description: SPDIF Interface (SoundMAX Integrated Digital HD Audio)
Driver File: ADIHdAud.sys
Driver Version: 6.10.0002.6585
Driver Date: 6/5/2009 5:42:04 AM

Sound Device Description: Digital Output (SoundMAX Integrated Digital HD Audio)
Driver File: ADIHdAud.sys
Driver Version: 6.10.0002.6585
Driver Date: 6/5/2009 5:42:04 AM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: CG5290
Motherboard Version: Rev 2.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 08/21/09 20:05:09 Ver: 08.00.15
BIOS Version: _ASUS_ - 20090821
BIOS Release: 20090821000000.000000+000


Registry Information for Current User
Resolution: 1680x1028
3D Resolution: 1680x1028 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 7, -28
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 2.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Shadow Mode: Unknown (3)
Shadow Map Shader: High quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 0.695
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.750
Music Sound Volume: 0.791

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 717729 bytes/second
Current Game Version: 1850.201007290124.24T2
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

Thanks folks!

Also, here is my "Hijack This" log if it helps at all.


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:47:29 AM, on 9/1/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\AI Direct Link\AsCmd.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\Program Files (x86)\ASUS\AI Direct Link\AsShare.exe
C:\Program Files (x86)\Analog Devices\SoundMAX\SoundMAX.exe
C:\Users\Impo\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Users\Impo\AppData\Local\Google\Update\1.2.183. 29\GoogleCrashHandler.exe
C:\Program Files\ASUS\CPU Level Up\CpuLevelUp.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\AppData\Local\Google\Chrome\Applicat ion\chrome.exe
C:\Users\Impo\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [CPU Level Up] "C:\Program Files\ASUS\CPU Level Up\CpuLevelUp.exe" -r
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [googletalk] C:\Users\Impo\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [Google Update] "C:\Users\Impo\AppData\Local\Google\Update\GoogleU pdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Unknown owner - C:\Windows\system32\AEADISRV.EXE (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlServi ce.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9986 bytes

Also, tried completely uninstalling the graphics drivers and reinstalling the latest ones. Walking away from this computer for a little bit so I can cool off. Thanks in advance for the help, folks.

Speaking of cooling off, what are your temperatures, both GPU and CPU while playing?

Seems there are problems with this machine, off asus forums, http://vip.asus.com/forum/view.aspx?...age=1&count=24
one machine came with a fan disconnected, so check that, other had a vid card loose, so check for that.
Did you check for any error codes showing up?

@kinaki: I haven't peeked at those yet, I'll take a look next time I load up the game. Sitting at 35 out of game right now, only hitting 48 during heavy gameplay.

@TerraShock: I'll be powering down after this to check on the physical connections. Thanks!

edit: Connections are all rock solid, fans are all spinning and nary a mote of dust in the case. Off to check to the temperatures!

What concerns me too is the intermittent nature of this, and that it has happened once while working on a costume, and once just waiting at a mission door. Hrmmmmmm..

Had this issue with my wife's PC whist playing CoH, turned out to be the power supply, the graphic card was drawing too much power. Replace the power supply with a 700w with no further issues.

Shouldn't it have been doing that all along? Looking back I realize that I neglected to mention that I've had this rig for about 6-7 months, and this just started happening.

how many sticks of ram do you have? im failing to see how it has 9 gigs. but while you look at those, make sure they are all seated properly into their slots. also, see if there are any new BIOS for your motherboard.

It's got 6 sticks, hell if I know why they went that way. Physically checked them and they're all in there. Memtest also comes back clean. I'll take a look at the bios in a bit.

that makes sense to have 6 and have them be 1.5gig each. could be a power supply also like mentioned earlier. it is a piece of electrical equipment and they can go at any time. even right off the shelf.

What are your temperatures....

The new graphics can really tax video cards; mine runs 65-68 degrees celcius and that's after having increased the fan speed. It's not unreasonable that people will see 80 C temperatures on their gpu's.

If your case has bad air flow and/or if your cpu has bad cooling, this extra heat can build up and cause a system shutdown just as you described.

So, again, what are your cpu/gpu temperatures? You can google speedfan if you're unsure on how to attain these readings.

Failing excessive temperatures, a bad power supply can indeed cause this as well.

What is the current power supply?

This does sound like a PSU problem - is the fan working correctly and clear of dust on the PSU.
If it is turning but clogged up a can of compressed air may solve the problem. - If it does bear in mind that you will be close to the current PSU's limit so any further expansion will probably need you to replace it in any event.

Had something similar happen once - the PSU fan failed which caused the system to shut down automatically as soon as the load caused the voltages to go out of spec.
Pointing a spare fan directly at the air intake to the psu allowed me to use it until I could fit a new one.

Thanks for the help all. I'm still concerned about it becoming a recent development, and then last night I was able to play for 3 or 4 hours with no problems at all. I would have figured that stuff like 8 player missions or ship raids would push it, but that hasn't been the case at all. I'm going to change out the PSU regardless because I'm no longer comfortable with the stock set and I'd like to look into a beefier vid card anyways. You all rock, thank you!