Weekend Support Staff?

Do they exist at all?

I've been trying for the past 24+ hours to resolve an issue with an account through a multitude of avenues (both conventional and not) and have at the very best received a "Thank you for your patience."

This isn't the first time I've struggled with the support staff and I've tried to remain calm throughout the process but their delayed responses have resulted in several days of missed game play due to issues on their end and it is starting to get frustrating.

I understand that over the weekend there is probably a smaller support staff but wouldn't an issue that complete prevents a player from playing the game they pay for take priority?

The issue we are having is that we received notice that our account was about to lapse so we resubbed. Everything was fine and dandy for about a day and while logging to switch characters, something happened and a warning popped up that our account has lapsed and we needed to resub. The plaync site says the account is playable until mid-august and the appropriate funds withdrew from our checking account. Has anyone else had this issue or something similar to it?

This thread will probably receive a lot of negative responses but this is so thoroughly frustrating. I just want to know if other people have had these issues as well. The few times I have dealt with support in the past they have been helpful, but over the past month or two, every encounter has just ended in frustration.

There is nobody in the accounting office on weekends. The only support staff that is available is Game Moderators. They can move your character if you get stuck, and complete in-game missions. Beyond that, you'll have to wait for somebody to actually get into work on Monday.

but according to their records the account is paid up....so that means there is an issue with the game, no?

i get that billing and support isn't in until monday. my issue is that the account deactivated. was then reactivated and playable for a whole day and then deactivated again.

again, i could be wrong but to me, that doesnt seem to be an accounting issue. that seems like an issue with the game.

i didnt say it was "my" account. it's my boyfriend's account. i'm posting on his behalf being as he can't use the forums due to the account issue.

but i shall see you in rf2009.

Thanks for the replies. He has updated the support ticket several times but he hasn't received an email. I have however received some response after this posting of this thread. Mostly the "escalating" thing. I do still find it odd that he hasn't received any response yet though.

If you run a service every day of the year, you should have people to handle problems that might arise every day of the year.

Also, your point about banks isn't really too valid. You can call Wellsfargo(one example) right now and talk to somebody. In fact, you can do that everyday of the year.