Constant Crashing even when idling

OverlordOutpost · 07-01-2010 02:24 PM

City of Heroes tends to crash on me very often, whether it be in the middle of a battle, or simple idling in Pocket D or in Atlas Park, generally without warning. So far I haven't found out a way to directly cause a crash, so as far as I know, they're random.

Here are the logs. I know the sound card drivers are out of date, but I'm unable to find ones that ARE up to date, regardless, CoX crashes when I have sound options set to 0.

---
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 1, 2010 17:22 (-04:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/13/09 13:05:27 Ver: 13.02
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.1GHz
Memory: 4096MB
.Net Memory Report: 2675MB out of 4095MB available
Page File: 8394MB (1840MB currently in use)
C Drive: (Hitachi HDT721032SLA360 ATA Device) 110712MB out of 305241MB (36%) free
K Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
D Drive: (HL-DT-ST DVDRAM GH22NS50 ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 2797 MB
Driver Version: 8.17.11.9745
Driver Date: 4/3/2010 10:55:32 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 8:07:00 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 8:07:00 PM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M3A78-CM
Motherboard Version: Rev X.0x
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 02/13/09 13:05:27 Ver: 13.02
BIOS Version: 021309 - 20090213
BIOS Release: 20090213000000.000000+000

Registry Information for Current User
Resolution: 1618x1024
3D Resolution: 1618x1020 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: -76, 23
Refresh Rate: 60Hz
Vertical Sync Enabled: No

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Ultra quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 306137 bytes/second
Current Game Version: 1800.201006040036.5Tr
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
---
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:23:39 PM, on 7/1/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Users\Rincewind\Desktop\wopt021\WLAN Optimizer.exe
C:\Program Files (x86)\mIRC\mirc.exe
C:\Program Files (x86)\Miranda IM\miranda32.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [Steam] "c:\program files (x86)\steam\steam.exe" -silent
O4 - HKCU\..\Run: [WLAN Optimizer] C:\Users\Rincewind\Desktop\wopt021\WLAN Optimizer.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Rincewind\AppData\Local\Google\Update\Go ogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Unknown owner - C:\Program Files (x86)\RALINK\Common\RalinkRegistryWriter.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6021 bytes

OverlordOutpost · 07-03-2010 09:56 AM

Bump.

This is getting annoying, at times it won't crash for a few hours, and others in bursts of 3-4 minutes.

ANY help is appreciated.

Mandu · 07-03-2010 12:12 PM

It looks like you are running the game through Steam. Don't do that, it causes instability in some systems. Create a desktop shortcut to cohupdater and run the game through that with Steam turned off.

If you aren't running through Steam then what type of crash? Just the game crashing or the entire system crashing? Blue screen or complete reboot/shutdown?

Don't count your weasels before they pop dink!

OverlordOutpost · 07-03-2010 02:22 PM

I have steam running, but I do not run the game through Steam, I don't even own a steam version of CoH to do so.

Also it's a crash to desktop. Next time it occurs, I'll copy and paste the message I get.

Master-Blade · 07-03-2010 02:46 PM

Quote:

Originally Posted by OverlordOutpost

Next time it occurs, I'll copy and paste the message I get.

Check your memory usage next time it happens also. While you might have plenty of memory, the program itself has it's own limitations and can become unstable once it reaches a certain load.

I'm not saying that's definitely the problem, but it's a possibility. Many people have been complaining about memory leaks for years. Personally, I think it's a memory basement instead. It's not that the memory is being lost due to removing memory addresses without first giving the address back to the system to reallocate later, it's that the game saves a bunch of information that you almost never need, just in case it wants to access it again later.

Even without moving or doing anything, little things like your global channels, and info about players that you are teamed with (or not teamed with that pass near to you) can still gradually add to the heap. On a side note, I haven't had that type of crash happen to me in a while.

OverlordOutpost · 07-04-2010 07:58 PM

It finally crashed again, taking its sweet time now that I was wanting it to. Memory Usage at time of crash was 1.05 GB, about the norm.

Here is the dump logs.

<CrashLog><ExceptionRecord ModuleName="C:\Program Files (x86)\City of Heroes\CityOfHeroes.exe" ExceptionCode="0xc0000005" ExceptionDescription="EXCEPTION_ACCESS_VIOLATION" ExceptionAddress="0x557ceb"/><ProgramData PatchVersion="1800.201006040036.5Tr" CrashMessage="Exception caught: EXCEPTION_ACCESS_VIOLATION\nProgram: ...\nVersion: 1800.201006040036.5Tr\nSVN Revision: UNKNOWN\nTime: Sun Jul 04 10:56:16 PM\nProcess ID: 2696\n\n\n 0 \n 1 \n\nMap: maps/City_Zones/City_02_04/City_02_04.txt\nServer IP: 216.107.240.175:23835\nClient IP: 192.168.1.101\n\nExtra Info:\nCPU: 3114 Mhz / Memory: 4095 MBs / Video Card: NVIDIA GeForce 9600 GT / Video Driver DLL: RDPDD.dll / Driver Version: 6.1.7600.16385 / Available Memory: 2883 MBs / OS Version: 6.1.7600 / Video Memory: Unknown\nRender settings: VBOS 1\nRender path: NV1X NV2X ARBVP ARBFP DX10_CLASS NV3X NV4X GLSL \nRender features: WATER* BLOOM* TONEMAP* MULTITEX* MULTITEX_DUAL* HQBUMP* MULTITEX_HQBUMP* FPRENDER WATER_DEPTH* DOF BUMPMAPS* BUMPMAPS_WORLD* DESATURATE* AMBIENT CUBEMAP* SHADOWMAP* WATER_REFLECTIONS* \nAcceptable video card driver\n\nHeap is NOT corrupted\nNo windows SYSTEM error code found.\n"/><Processor Architecture="PROCESSOR_ARCHITECTURE_INTEL" Level="Unknown" NumberOfProcessors="2"/><OperatingSystem MajorVersion="6" MinorVersion="1" BuildNumber="7600" CSDVersion=""/><Modules><Module FullPath="C:\Program Files (x86)\City of Heroes\CityOfHeroes.exe" BaseAddress="0x00400000" Size="0x01300000" TimeStamp="06/22/2010 14:35:51" FileVersion="1.0.0.1" ProductVersion="1.0.0.1"/><Module FullPath="C:\Windows\SysWOW64\ntdll.dll" BaseAddress="0x77e80000" Size="0x00180000" TimeStamp="03/24/2010 02:37:04" FileVersion="6.1.7600.16559" ProductVersion="6.1.7600.16559"/><Module FullPath="C:\Windows\SysWOW64\kernel32.dll" BaseAddress="0x774c0000" Size="0x00100000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\KERNELBASE.dll" BaseAddress="0x75cc0000" Size="0x00046000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\winmm.dll" BaseAddress="0x75800000" Size="0x00032000" TimeStamp="07/13/2009 21:16:19" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\msvcrt.dll" BaseAddress="0x77400000" Size="0x000ac000" TimeStamp="07/13/2009 21:15:50" FileVersion="7.0.7600.16385" ProductVersion="6.1.8638.16385"/><Module FullPath="C:\Windows\SysWOW64\user32.dll" BaseAddress="0x77300000" Size="0x00100000" TimeStamp="07/13/2009 21:11:24" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\gdi32.dll" BaseAddress="0x777a0000" Size="0x00090000" TimeStamp="07/13/2009 21:11:21" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\lpk.dll" BaseAddress="0x76200000" Size="0x0000a000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\usp10.dll" BaseAddress="0x77260000" Size="0x0009d000" TimeStamp="07/13/2009 21:16:17" FileVersion="1.626.7600.16385" ProductVersion="1.626.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\advapi32.dll" BaseAddress="0x75ec0000" Size="0x000a0000" TimeStamp="07/13/2009 21:14:53" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\sechost.dll" BaseAddress="0x75d30000" Size="0x00019000" TimeStamp="07/13/2009 21:16:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\rpcrt4.dll" BaseAddress="0x76320000" Size="0x000f0000" TimeStamp="07/13/2009 21:11:23" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\sspicli.dll" BaseAddress="0x759f0000" Size="0x00060000" TimeStamp="12/11/2009 03:36:33" FileVersion="6.1.7600.16484" ProductVersion="6.1.7600.16484"/><Module FullPath="C:\Windows\SysWOW64\CRYPTBASE.dll" BaseAddress="0x759e0000" Size="0x0000c000" TimeStamp="07/13/2009 21:15:07" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\dsound.dll" BaseAddress="0x70170000" Size="0x00072000" TimeStamp="07/13/2009 21:15:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\ole32.dll" BaseAddress="0x760a0000" Size="0x0015c000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\powrprof.dll" BaseAddress="0x71010000" Size="0x00025000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\setupapi.dll" BaseAddress="0x75a50000" Size="0x0019d000" TimeStamp="07/13/2009 21:16:14" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\cfgmgr32.dll" BaseAddress="0x77a10000" Size="0x00027000" TimeStamp="07/13/2009 21:15:02" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\oleaut32.dll" BaseAddress="0x775c0000" Size="0x0008f000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\devobj.dll" BaseAddress="0x75d10000" Size="0x00012000" TimeStamp="07/13/2009 21:15:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\dinput8.dll" BaseAddress="0x6e5b0000" Size="0x00030000" TimeStamp="07/13/2009 21:15:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\ddraw.dll" BaseAddress="0x70e70000" Size="0x000e7000" TimeStamp="07/13/2009 21:15:10" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\dciman32.dll" BaseAddress="0x74680000" Size="0x00006000" TimeStamp="07/13/2009 21:15:09" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\dwmapi.dll" BaseAddress="0x72bd0000" Size="0x00013000" TimeStamp="07/13/2009 21:15:13" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\opengl32.dll" BaseAddress="0x74b10000" Size="0x000c8000" TimeStamp="07/13/2009 21:16:12" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\glu32.dll" BaseAddress="0x71060000" Size="0x00022000" TimeStamp="07/13/2009 21:15:22" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\ws2_32.dll" BaseAddress="0x77a40000" Size="0x00035000" TimeStamp="07/13/2009 21:16:20" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\nsi.dll" BaseAddress="0x75d50000" Size="0x00006000" TimeStamp="07/13/2009 21:16:11" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\imm32.dll" BaseAddress="0x75e60000" Size="0x00060000" TimeStamp="07/13/2009 21:11:21" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\SysWOW64\msctf.dll" BaseAddress="0x75bf0000" Size="0x000cc000" TimeStamp="07/13/2009 21:15:43" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Program Files (x86)\City of Heroes\DFEngine.dll" BaseAddress="0x10000000" Size="0x000a6000" TimeStamp="06/18/2010 03:03:24" FileVersion="3.5.218.6" ProductVersion="3.5.218.6"/><Module FullPath="C:\Windows\System32\version.dll" BaseAddress="0x74130000" Size="0x00009000" TimeStamp="07/13/2009 21:16:17" FileVersion="6.1.7600.16385" ProductVersion="6.1.7600.16385"/><Module FullPath="C:\Windows\System32\IPHLPAPI.DLL" BaseAddress="0x710a0000" Size="0x0001c000" TimeStamp="07/13/2009 21:15:33" FileVersion="6.1.7600.16385" 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--

je_saist · 07-04-2010 08:16 PM

.. I know what the problem is... and you're not going to like it.

Here's your error code: 0xC0000005

Now, Microsoft is, as usual, cryptic on exactly WHAT this error means: http://support.microsoft.com/search/...%3D1033&mode=r

According to Google, this could mean: http://www.updatexp.com/0xC0000005.html

Quote:

The error 0xC0000005 is generated by an illegal "memory access violation". This can be caused by anything from faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.

Well... you're not using Xp... from the log you are using NT6... 64bit... with an Nvidia graphics card... which certainly qualifies for incorrect / corrupt device driver.

However, your audio driver files are also out of date, so they could be causing the crash... or your memory could be going bad.

So, first step, check your memory.

Go download a copy of Memtest86+ : http://www.memtest.org/

Run it overnight.

If it returns any errors... start budgeting for new memory.

If you can run Memtest without any errors, look into changing your Nvidia driver set and finding updated drivers for your sound chip.

OverlordOutpost · 07-05-2010 08:25 AM

It's actually Windows 7 (Unsure if NT6 is part of that, they're related but not at the same time.)...

I've ran memtest over night, no issues, I've also updated my Nvidia graphics card to the newest Beta drivers.

Beyond that I can't seem to find updated sound card drivers, and I had some suspicions that those are the main issues.. I've downloaded the newest Realtek drivers but they were of no help whatsoever since they apparently didn't even change the verison number. (meaning they did not install correctly >.<)

Unfortunately the built-in sound chip is just listed as "High Definition Audio Device" using MS drivers. I'm having issues finding updated ones past the ones I have besides the unworking Realtek.

je_saist · 07-05-2010 09:32 AM

Quote:

Originally Posted by OverlordOutpost

It's actually Windows 7 (Unsure if NT6 is part of that, they're related but not at the same time.)...

Heh. Win7 = NT6.

Quote:

I've ran memtest over night, no issues, I've also updated my Nvidia graphics card to the newest Beta drivers.

Okay, so good news it's not an obvious hardware error.

Quote:

Beyond that I can't seem to find updated sound card drivers, and I had some suspicions that those are the main issues.. I've downloaded the newest Realtek drivers but they were of no help whatsoever since they apparently didn't even change the verison number. (meaning they did not install correctly >.<)

Unfortunately the built-in sound chip is just listed as "High Definition Audio Device" using MS drivers. I'm having issues finding updated ones past the ones I have besides the unworking Realtek.

well. There's two ways you can test this idea.

The first is to disable the driver through the Windows Device Manager.

The second is to turn off the onboard sound in the bios. Depending on what kind of motherboard you have, you should have a little text scroll when you turn the computer on that says something like: "Hit (button) to access setup

That button could be:

Escape
F2
F8
F10
F12
Delete

If you can get into the bios and turn the onboard sound off, or disable the driver, and you don't run into any more crashes, then it would be your sound chip causing problems.

I wouldn't actually be too surprised if this was the issue since Microsoft made a pretty boneheaded move with DirectX 10: http://microsoft.wikia.com/wiki/DirectX :: Microsoft dropped the DirectX Audio Hardware Acceleration, instead running all audio through the Central Processor. http://en.wikipedia.org/wiki/DirectSound

The reason why this might be an issue "now" for you is that with Issue 17, there was an update to the Audio Engine: http://www.cityofheroes.com/news/pat...ase_notes.html

I don't know if this was the expected move to an OpenAL backend for the game, but it might be why the game suddenly started crashing when it had worked perfectly.

SPiNE · 07-08-2010 09:06 AM

Quote:

Originally Posted by je_saist

Heh. Win7 = NT6.

Windows Vista = NT6
Windows 7 = NT6.1

Pretty much means that "Windows 7" is just a big patch to Windows Vista. Nothing's new, or at least not enough for it to be advertised as a new OS. Bunch of BS Microsoft is.

Anyhow, I've been having the same problem with my CoH as well. I actually posted a thread in this forum under "Game keeps crashing." You can read it if you want, but pretty much all I did was reformat my computer since I was fed up with wasting time downloading new drivers/antiviruses/malwares/registry cleaners etc.