getting logged off to log in screen
By
Arcanist5,
Posted on: 2010-05-30 06:23 in ALL ACCESS Gameplay Technical Issues Bugs
Do you have very long loading times?
My guess would be that it somehow times out, and you therefore get back to the log in screen.
You might try to post the output from CoH Helper. That will tell about your setup, and help people here troubleshooting.
as for the loading time, it varies, sometimes its a few seconds sometimes it takes
longer. It is random, never been a issue before I17.
Even at the suggestion of buying a new video, still having the same issue. Even running in safe mode.
I only started getting this issue in AE missions tonight when I was coming out of them late on.
Just put it down to freedom been a pile of crap again because I kept getting massive lag spikes and mapservers for no reason whilst I was doing anything which isnt normal.
For me it doesn't matter what server. I play on liberty and victory.
i can load a zone at times with no issue the others I will get disconnected to the
log in screen, and when i do get logged off it can take several attempts of getting
logged off before I can even get back into the game, anywhere 5 to 10 minutes
before i can get back on.
@panthera, already done the helper file, hijack w/ the tech folks. They are the ones
that suggested a new video card.
But my other one was just fine PRIOR to I17. nothing on my computer changed
just I17 was released to public.
Arcanist, have you tried de-fragmenting your harddisk?
yes i have defragged and ran the advisor, hijac, belarc advisor all according to the tech team.
Sent the advisor, hijack, belarc files to TECH, just asking if ANYONE else has had similiar issues and IF they found a answer.
Arcanist5
You are not alone.
Take a small amount of comfort in the fact that I am 200% convinced the problem is not on your end.
This issue has likely been caused, in my opinion, either by Issue 17 itself, or the patch that was designed to fix the Auction House/Black Market shortly after I17's release.
The first occurrence of the problem for me happened on Monday, May 3rd, 2010 at 9:34 EST(Yes, it was so disturbing I remembered the time and date.)
I experienced a particularly strange manifestation of lag which I could not trace to anything on my side. I dismissed it and finished chatting with a friend. Upon trying to Wentworth Day Job teleport my way to Talos, the game hung in loading seemingly forever and then just dropped to Login.
Attempts to reenter the game were met with opposition. First, after entering my info, there would be a stall at the Login ending with a prompt displaying the message "The game client is unavailable". Second, if I made it past Login the game would stall at the Server Select screen ending with the prompt "Can't connect to DBserver". The next attempt would allow me to Select a character from one of the servers and then hang there for awhile before dropping to Login. If I made it past all that and actually reached the Loading screen, it would hang at Loading and drop to Login with the prompt "No Mapserver".
One out of maybe 7 attempts to log back in would make it through, but once loaded into the game, I could not leave the zone or even enter a mission because any loading screen would hang and kick me out. But from inside the game, it would not drop to Login anymore.
Instead, after hanging at the Loading screen for 5-10 minutes, the game would drop back into the zone I just tried to leave with my character coming back out of the train or mission door or portal they just entered and the message "NO MAPSERVER CONNECTION" flashed across the screen leaving me with no control of the character. (Note that this message is distinct from the often seen "LOST MAPSERVER CONNECTION message)
At this point I would have to manually end the cityofheroes.exe process because attempting to log out of a game session that has already been disconnected closes all windows and game graphics except for the sky texture of the zone you were in.(scary)
I had hopped that the Server Maintenance of May 6th had resolved my issue completely as everything seemed stable afterwards.
One night two weeks ago, the issue reared it's fugly head again and then yesterday morning the problem persisted for about an hour in the morning while I was helping a friend make the last few steps to level 50. I missed it entirely.
This is far and beyond the most annoying and frustrating problem I have ever experienced in my 5 years of playing this game. I'm a total pacifist but this problem really gets the rage flowing.
If the issue is not on our side, I cannot explain why more players are not experiencing it. I have posted on every server's Help Channel numerous times and until you, no one I spoke with encountered or heard about this problem. I can only speak for my own computer and tell you that my system seems to pick up on issues that most other players never experience or notice. Last year, I tracked a small amount of animation lag, that nobody else seemed to experience, to a problem with one of CoH's east coast Internet Service Providers.
Everybody was like "it's your system. it's your connection. you ****ed something up." and the CoH techies finally got back to me with "uuhm, yeah... one of our ISPs has the hiccups. nice catch. have a free month of game time."
For now, all we can do is send them bug reports with our information and system configurations and hope they are able to compile enough data to track down and resolve the problem once and for all.
Have a socially relevant day. =o)
Curently up to 90 active toons of all ATs and Powersets across every server.
Quote:
That in and of itself tells me it's probably at least partially your end. Even if there is a problem at some level in a CoX server/ISP/etc., if it's only happening to a small percentage of clients then there has to be some portion of the problem stemming from the client.|
Originally Posted by Van_Raye
If the issue is not on our side, I cannot explain why more players are not experiencing it. ... I can only speak for my own computer and tell you that my system seems to pick up on issues that most other players never experience or notice.
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Quote:
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Originally Posted by Van_Raye
Last year, I tracked a small amount of animation lag, that nobody else seemed to experience, to a problem with one of CoH's east coast Internet Service Providers. Everybody was like "it's your system. it's your connection. you ****ed something up." and the CoH techies finally got back to me with "uuhm, yeah... one of our ISPs has the hiccups. nice catch. have a free month of game time."
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(I ask because my lovely wife can literally stop a quartz watch dead simply by holding it in her palm for a minute or so. Every time. It's strange. And trust me, her computer does really weird things when she uses it, especially if she's already upset or frustrated - things that it never does when I'm trying to debug it.)
Quote:
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Originally Posted by Van_Raye
For now, all we can do is send them bug reports with our information and system configurations and hope they are able to compile enough data to track down and resolve the problem once and for all.
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As for the original problem, the only times I've ever experienced this behavior it's always come down to a low memory condition. End result of one of the memory leaks discussed in other threads, perhaps?
Quote:
Thanks for contributing, Tyrrano. You've reached very logical conclusions.|
Originally Posted by Tyrrano
That in and of itself tells me it's probably at least partially your end. Even if there is a problem at some level in a CoX server/ISP/etc., if it's only happening to a small percentage of clients then there has to be some portion of the problem stemming from the client.
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Let me ask you this though.
If my system or configuration are set up in a manner that causes problems for CoH rather than simply manifesting existing problems within CoH or between CoH and my computer, why have I never had to alter a single setting in my system configuration in 4 years of having this same installation?(we're not counting windows updates and junk)
I go through the motions.
I encounter an issue. Do enough testing to be able to describe the problem in a few short sentences. Send in my bug or tech report. Wait for a reply and send in the information from the CoH diagnostic tool and whatever else they ask for and attempt fixes they recommend.
No issue that I have ever sent a report on has ever been resolved by a techie asking me to change some vague setting somewhere or updating my video card driver. I have always had to wait for a patch fix for any occurrences of a problem to stop manifesting and Tech Support has never found anything distinctly wrong with my system in the hundred or so times that I've sent in my info regarding incidents. This by no means signifies that my setup is perfectly configured, I'm just saying that when there isn't something particularly wrong with CoH; it functions as intended on my computer.
If there is a hypothetical problem with my system, I find it very hard to believe that any patches could fix it without me altering a single thing. What, the patches simply circumvent my unknown hypothetical problem?
As for my ISP, it's not out of the realm of all possibility that they might have problems that could affect CoH. However, them having problems coinciding with the release of an issue or a patch just doesn't seem likely to me, especially when you take into account that I've been with this ISP for a good decade now and I'm connected to the internet 99% of the year and I never have issues with them of any kind. I've called their tech support once in the entire time I've been with them and it turned out to be a billing issue.
It's entirely possible that there's something wrong with my computer. I just think that, given the available information, it's more likely that there's something wrong with CoH.
Have a socially relevant day. =o)
Curently up to 90 active toons of all ATs and Powersets across every server.
Quote:
He didn't say there was nothing at all wrong with CoH. He simply stated that some part of the issue must be on your side somewhere, which given the available information is exactly right. |
Originally Posted by Van_Raye
It's entirely possible that there's something wrong with my computer. I just think that, given the available information, it's more likely that there's something wrong with CoH.
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Whatever settings/hardware or overall capability of your system seems to be is apparently at a certain threshold with lower tolerances than our systems. That's why minor tweaks, fixes, population or server stability on CoH's side tends to decide your fate one way or the other.
The fix from CoX may fix your issue, but that does not mean it was the whole problem to begin with. If it was, then EVERYBODY would have been experiencing the same thing. Any one of us with a setup that works fine at the same time yours does not obviously has different variables allowing our system to succeed where yours fails. That makes the problem partially on your end (or somewhere inbetween).
I will say that i suffer from this too occasionally, from what I have heard the devs seem to think people from outside of north america suffer more from lag issues and random dc's lately, particularly in Europe and its a known issue.
Are you from North America? Do you find you get mapserver issues before this happens?
In theory im starting to think the problem is related to the mapserver issue which has been hitting more people from EU than america, on two occasions now when the server started going a bit off with mapserver disconnections, thats when i got cut off to login during a loading screen without any messages. This makes me think the loading screen may have got a mapserver problem and cut off whilst loading, in which case it is a server issue and not client end really, its not the computers fault where its located 
Some days it surprises me that computer-based gaming works at all. There are *so* many things in the pipeline that can mess it all up. Consoles are so much easier - no eleventy-billion different rig configurations to deal with.
I think many of the issues around i17 are little things that have managed to raise the 'good gaming threshold' just enough to cause a host of problems for folks who were hanging out just under that threshold before.
That could also be a part of the reason why international players are seem to be experiencing a greater number of errors.
Just wondering if anyone else is having the issue while leaving or entering any zone or map they get logged off to the log in screen. This is a random occurrence ever since I17.