I can't prepurchase Going Rogue, anyone else?
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The online store goes down from time to time. Just be patient and try again later. It will go thru when it's fixed. Sending 6 petitions isn't going to get it fixed any faster and only makes you look like an impatient <censored>. No one has sympathy for people that act like that,
I've tried to prepurchase going rogue form official website for 3 days,
but after all steps, It always says "We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners." I sent 6 times petitions and no respond, does Going Rogue prepurchase still availble? or not? anyone have same problem? *I had tried VISA and Mastercard, even paypal. not working. |
Where are you attempting to order from?
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Consumers dont need sympathy, they need anwsers, available or not, just respond,I sent 6 times that means the afterservice is no good, and I think 3 days is plenty of time to fix it. and I bet there r not too many petitions that let operators cant handle.
The online store goes down from time to time. Just be patient and try again later. It will go thru when it's fixed. Sending 6 petitions isn't going to get it fixed any faster and only makes you look like an impatient <censored>. No one has sympathy for people that act like that,
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You were given a response.
Consumers dont need sympathy, they need answers, available or not, just respond,
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"We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners." |
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I sent 6 times that means the afterservice is no good, and I think 3 days is plenty of time to fix it. |
Automated responses are there to handle minor or routine issues that don't require human interaction to let you know they are aware of the problem.
Sending 6 petitions means you don't know how to act like a mature adult and follow up on a petition like you are supposed to do. All you did was create 6 documents that probably got closed automatically because you failed to escalate any of them up to the next level of customer service.
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I bet there r not too many petitions that let operators cant handle. |

Again, where are you ordering from?
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If you dont work for NCsoft, just ignore this thread. you did not answer my questions.
You were given a response.
You just didn't like it. No it means that they aren't working on weekends. They don't need to keep people on staff 24/7 to keep an eye on the online store. If it crashes over the weekend work can get started on it the following week. Automated responses are there to handle minor or routine issues that don't require human interaction to let you know they are aware of the problem. Sending 6 petitions means you don't know how to act like a mature adult and follow up on a petition like you are supposed to do. All you did was create 6 documents that probably got closed automatically because you failed to escalate any of them up to the next level of customer service. CS operators only run interference for other departments so they don't have to deal with morons. That way they can focus on getting their work done rather than stopping every 30 seconds to listen to some twit venting his spleen about not getting immediate satisfaction. ![]() |
I dont need someone explan how does NCsoft afterservice work. Thanks you.
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You posted this in the wrong section for NC or Paragon attention. This section is for players to answer other players. It's rare than anyone official even looks in here, let alone comes in answering threads, especially customer service issues like yours.
If you dont work for NCsoft, just ignore this thread. you did not answer my questions.
I dont need someone explan how does NCsoft afterservice work. Thanks you. |
I noticed there was a thread earlier that disappeared that said you being in Taiwan may have had something to do with the issue. This may be the case, there are several countries that have issues ordering from the website, however, most of them are in South and Central America.
edit: Ah, it didn't disappear, it was just in the other post you did in the Going Rogue section. And here I thought I was going crazy.
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Apparently you do need some helpful assistance on how things work at both NCSoft and how the forums work. As Obsidian_Farmer has pointed out to you above, this is the Player Questions section of the forums. If you had bothered to read the entire title of this section you would have seen that it reads
If you dont work for NCsoft, just ignore this thread. you did not answer my questions.
I dont need someone explan how does NCsoft afterservice work. Thanks you. |
Player Questions Got a Question? Get an answer! Players helping players find information related to CoH/CoV.
You'll note that it doesn't say NCSoft employees answering players questions.
If you want an employee response you need to contact support.
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The NCsoft Support Website The NCsoft Knowledge Base at http://help.ncsoft.com is the place to find answers and contact our support team. Answers to many commonly asked questions are available in our searchable site. Many of these answers will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry. If the Knowledge Base does not contain the answer to your question, click the Ask a Question tab. Once there, follow these simple steps to submit your question to us: 1.Enter your e-mail address in all lower case (e-mail address is case sensitive). 2.Type your subject and message in the appropriate boxes. Populate the fields and drop-down menus and click the Submit Question button. 3.If your e-mail address is already registered, skip to Step #6. If you have not registered your e-mail previously, you will be taken to a registration screen. Enter the information requested to register your address and create a support account. We respect your privacy and do not share this information with other companies. 4.Click the Create Account button. 5.You will be taken to a screen that verifies support account creation. 6.Click the Finish Submitting Question button. You will be presented with a reference number for your submission. A copy of your question will also be e-mailed to you for your records. Please Note: Your support account login is separate from your NCsoft or game account logins so that you will always have access to support, even if you are having a problem with your game account. You can update your issue at any time by using the My Stuff tab. For more information about the My Stuff tab, including how to track your current support issues, click the link below. How does the My Stuff section of the support website work? Phone Support We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section. From within the US: 1-512-225-6359 From outside the US: (++1) 512-225-6359 Mon-Fri 12pm to 5pm, Central NOTE: We do not have a European support number. You must dial your country's International Access Code in order to call support from outside the United States. |
Best of luck with the problem you're having.
Multi-posting is also against the forum rules. Did you just not like the identical answer you got in your other identical thread?
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
I've tried to prepurchase going rogue form official website for 3 days,
but after all steps, It always says "We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners."
I sent 6 times petitions and no respond, does Going Rogue prepurchase still availble? or not? anyone have same problem?
*I had tried VISA and Mastercard, even paypal. not working.