I can't prepurchase Going Rogue, anyone else?

The online store goes down from time to time. Just be patient and try again later. It will go thru when it's fixed. Sending 6 petitions isn't going to get it fixed any faster and only makes you look like an impatient <censored>. No one has sympathy for people that act like that,

Consumers dont need sympathy, they need anwsers, available or not, just respond,I sent 6 times that means the afterservice is no good, and I think 3 days is plenty of time to fix it. and I bet there r not too many petitions that let operators cant handle.

You were given a response.

You just didn't like it.

No it means that they aren't working on weekends. They don't need to keep people on staff 24/7 to keep an eye on the online store. If it crashes over the weekend work can get started on it the following week.

Automated responses are there to handle minor or routine issues that don't require human interaction to let you know they are aware of the problem.

Sending 6 petitions means you don't know how to act like a mature adult and follow up on a petition like you are supposed to do. All you did was create 6 documents that probably got closed automatically because you failed to escalate any of them up to the next level of customer service.

CS operators only run interference for other departments so they don't have to deal with morons. That way they can focus on getting their work done rather than stopping every 30 seconds to listen to some twit venting his spleen about not getting immediate satisfaction.

Again, where are you ordering from?

Taiwan

If you dont work for NCsoft, just ignore this thread. you did not answer my questions.
I dont need someone explan how does NCsoft afterservice work. Thanks you.

You posted this in the wrong section for NC or Paragon attention. This section is for players to answer other players. It's rare than anyone official even looks in here, let alone comes in answering threads, especially customer service issues like yours.

I noticed there was a thread earlier that disappeared that said you being in Taiwan may have had something to do with the issue. This may be the case, there are several countries that have issues ordering from the website, however, most of them are in South and Central America.


edit: Ah, it didn't disappear, it was just in the other post you did in the Going Rogue section. And here I thought I was going crazy.

Apparently you do need some helpful assistance on how things work at both NCSoft and how the forums work. As Obsidian_Farmer has pointed out to you above, this is the Player Questions section of the forums. If you had bothered to read the entire title of this section you would have seen that it reads


Player Questions Got a Question? Get an answer! Players helping players find information related to CoH/CoV.



You'll note that it doesn't say NCSoft employees answering players questions.


If you want an employee response you need to contact support.

If you feel that emails aren't giving you the satisfaction you desire then you should try the phone number provided above. Just remember that that number is in the American Central Time Zone. So if your calling from Taiwan you'll need to call between the hours of 1am and 6am.

Best of luck with the problem you're having.