BSOD Problem
By
Back_Blast,
Posted on: 2010-05-07 06:17 in ALL ACCESS Gameplay Technical Issues Bugs
You're getting unknowns in CoH Helper because you're using the old one. The new one has been updated for i17.
Did some searching on the error. Seems to typically be a CPU or MB fault from what I see.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
Have you tried physically cleaning out your computer. Taking one of those cans of air and getting the dust out of your pc's box worked wonders for me. Just remember to get around your cpu and power supply and make sure to use the straw.
I'll re-download COH Helper.
MB?
Quote:
Yes. One of the first things I tried. It was surprisingly clean considering I'd never opened it in the year since I got it.
|
Originally Posted by Hydrofoil_Zero
Have you tried physically cleaning out your computer. Taking one of those cans of air and getting the dust out of your pc's box worked wonders for me. Just remember to get around your cpu and power supply and make sure to use the straw.
|
MB = motherboard.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
Quote:
You rang?|
Originally Posted by Golden_Avariel
MB?
|
lol j.k. MB stands for motherboard. Another possibility could be a power issue. Once everything gets to a higher load, it may be causing problems. Even f it worked before, power stability can degrade over time, as well as any piece of hardware.
Edit:
Back_Blast scooped me by seconds on my own initials! haha
Also worth checking to be sure all your fans are running properly. Heat can cause all sorts of unusual problems.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
Quote:
Ego much? |
Originally Posted by Master-Blade
You rang?
lol j.k. MB stands for motherboard. Another possibility could be a power issue. Once everything gets to a higher load, it may be causing problems. Even f it worked before, power stability can degrade over time, as well as any piece of hardware. Edit: Back_Blast scooped me by seconds on my own initials! haha |
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
Thanks. I'll check out the fans. I know the PS fan is working but really no idea about the internals. I assume that heat isn't really it since it seems more likely to happen at the beginning of my play time (within the first mission usually) and goes away after a reboot, at least for the next few hours.
If it is CPU/MB problems lord help me prove that to Dell. Warranty or not they aren't going to be prone to send me parts just to test a theory. Especially for a problem that only happens in one game and isn't particularly reproduceable for parts which their boot-time diagnostics say work fine.
I'm doomed I think. 
You can check for overheating with Speedfan - click on: Speedfan 4.37
You may also want to go to your computer's manufacturer's website, or the motherboard's manufacturer's website to see if there are updated drivers for the MB chipset/CPU.
You may want to rule out software conflict by following the directions in this knowledge base reply to turn off all background programs and processes...
http://help.ncsoft.com/cgi-bin/ncsof...hp?p_faqid=986
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Quote:
The smallest things amuse me these days. Cheesy, stupid jokes that I am the only one that finds funny. lol
|
Originally Posted by Back_Blast
Ego much?
|
I was thinking it was funny, so it's not just you.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
G_A, I have the same model of computer although I'm running Windows 7 on a dual boot off of a second hard drive. I was running mostly Vista until right after I started in the I17 Beta when I switched to 7 completely.
I don't think there were any motherboard updates on the Dell site the last time I looked, which was likely in February.
As a side note, one of the first things I did was uninstall the Dell Dock. I think it's a customized and skinned version of Stardock's ObjectDock program. I know that Stardock's WindowBlinds caused some problems with CoH, so I didn't want to chance that they may share some common code. It can be disabled if you want to try that instead of uninstalling it.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I want to thank everyone for the suggestions and help and thought I'd post a status report.
I updated my sound drivers directly from Sound Blaster instead of Dell (SB's driver was 6 months newer) based on a suggestion of a guy who was able to analyse my mini-dumps but alas it didn't help. I then started playing around with various CPU options in the BIOS. The one that finally seems to have done the trick was to disable hyper-threading (whatever that is).
Since then I have only gotten the "crackling sound of doom" crash once in over a week instead of every time I play. I can live with that.
TJ - I somehow missed your last post. I'll definitely look into that too.
Quote:
From here: http://en.wikipedia.org/wiki/Hyper-threading| Hyper-threading is an Intel-proprietary technology used to improve parallelization of computations (doing multiple tasks at once) performed on PC microprocessors. For each processor core that is physically present, the operating system addresses two virtual processors, and shares the workload between them when possible. Hyper-threading requires not only that the operating system support multiple processors, but also that it be specifically optimised for HTT, and Intel recommends disabling HTT when using operating systems that have not been so optimized. |
The fact you had to turn it off to make things better is kinda odd in my opinion. Let us know if you want more help.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
I get the BSOD when i talk to contacts ill keep track of the ones i get most of them are contact related
"Never attempt to balance mechanics through Role Playing."
Castle
Quote:
I think it is just one more thing pointing at a bad or marginal core in my CPU.
|
Originally Posted by Back_Blast
From here: http://en.wikipedia.org/wiki/Hyper-threading
The fact you had to turn it off to make things better is kinda odd in my opinion. Let us know if you want more help. |
Ok, I have been pulling my hair out over this for a long time now (pre-i17). The symptom is that my sound starts getting scratchy, graphics start getting jumpy, and then the system locks up (have to power down). Most of the time the screen freezes, sometimes I get a black screen with colored stripes, rarely I get a BSOD 0x101 (A clock interrupt was not received on a secondary processor in the allocated time interval) although the exact BSOD message has been different those were what I got the last few times.
Since this started happening I've installed and uninstalled a couple of virus detection programs (currently using avast!), I've updated my ATI drivers to 10.4, I've updated my on-board sound drivers, disabled my on-board sound card through BIOS (although I still see it listed) and installed a usb sound device, updated the drivers for that, updated the drivers for my network card, turned off all non-microsoft startup programs (although I've turned a few back on since that test), and even limited my CPU to 1 core.
This only happens in CoH although I admit that is what I mainly do on the computer.
This only started happening in the last 2 or 3 months and I hadn't updated or installed anything that I'm aware of prior to that. I'm really afraid this is a hardware issue but no idea what (CPU?). I've tried downloading the memory dump analyzer program from Microsoft but it tells me my files don't match or something odd. I don't really want to re-install Windows but I'm about down to that point.
I see a bunch of "unknown" entries in the helper. Was I supposed to run that while COH was running? If so I'll redo it later. Thanks for any help or pointers.
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at May 7, 2010 07:58 (-05:00)
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
System Manufacturer: Dell Inc.
System Model: Studio XPS 435MT
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6134MB
.Net Memory Report: 4630MB out of 6134MB available
Page File: 10682MB (1697MB currently in use)
C Drive: (WDC WD6400AAKS-75A7B2 ATA Device) 410042MB out of 595055MB (68%) free
D Drive: (WDC WD6400AAKS-75A7B2 ATA Device) 8065MB out of 15359MB (52%) free
E Drive: (HL-DT-ST DVD+-RW GH30N ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9442)
Video Memory: 3314 MB
Driver Version: 8.14.0001.6105
Driver Date: 4/6/2010 8:22:38 PM
Driver Language: English
Sound Device Description: Speaker (SB X-Fi Surround 5.1)
Driver File: ksaud.sys
Driver Version: 6.00.0001.0247
Driver Date: 6/4/2009 9:52:54 AM
Sound Device Description: SPDIF-Out (SB X-Fi Surround 5.1)
Driver File: ksaud.sys
Driver Version: 6.00.0001.0247
Driver Date: 6/4/2009 9:52:54 AM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0R849J
Motherboard Version: A01
BIOS Manufacturer: Dell Inc.
BIOS Name: Default System BIOS
BIOS Version: DELL - 20090312
BIOS Release: 20090312000000.000000+000
Registry Information for Current User
Resolution: 12800x10240
3D Resolution: 12800x10240 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: 59020
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Smooth
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (30)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: Unknown
Shadows Enabled: No
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: No
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 0.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 557790 bytes/second
Current Game Version: 1800.201003300904.15T4r
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:00:44 AM, on 5/7/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\AIM6\aim6.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\AIM6\aolsoftware.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Aim6] "C:\Program Files (x86)\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/s.../SysProExe.cab
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofil...SystemLite.CAB
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing)
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7058 bytes