City of Heroes: Live Forum Archive

Refund, free time, anything?

Back_Blast

By Back_Blast,
Posted on: 2010-05-04 15:14 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Quote:
Originally Posted by Kioshi View Post
City of Data nubcake'?.
I have no idea why that has me thinking of coffee cake.

 

Posted

Quote:
Originally Posted by Memphis_Bill View Post
I have no idea why that has me thinking of coffee cake.
Ummm... nubs are like lumps... and people used to ask how many lumps one wanted in their coffee (sugar lumps, that is) and then you thought coffee... and:

if nub = coffee then
nubcake = coffeecake??


 

Posted

Quote:
Originally Posted by Thirty-Seven View Post
Thank you for saying so. I appreciate that.

The issue that got my goat was asking for a refund. My BF is a restaurant manager, and is constantly regailing me with stories about snotty customers demanding refunds and such. And, frankly, I find it disgusting. We have had long discussions about how attitudes like that would never fly in any other market.

For example, say someone goes to Kohl's and buys a shirt, goes home, wears the shirt for a week and then returns it demanding a refund AND a new shirt. The manager is unlikely to comply, especially when he notices it is stained and hasn't been washed.

I apologize for my somewhat arrogant and flippant reply.
No problem I think I didn't express myself well. I didn't mean to ask for a refund of my purchase of the game nor the time I played, but for the three months I have paid (only in case the bug lasts, but I know I won't get any). In my head I was thinking that, it probably sounded that 'I want all my monies I ever spent back!'. That would be abusive since I played and enjoyed this game for 2 years and some (still do, although I hate my gfx now).

I got refunds for a car and a computer, but those were different cases. Both were defective from the moment I bought, the car mechanics (and techs from the computer store) spent months telling me they had no idea what was wrong, replaced various parts on both products and etc, till I convinced the managers to give me my money back, but then again I suffered with the products flaws for the entire time since the purchase, and for months, particularly aggravating in the car's case since the computer was usable... for half an hour tilll it froze and I had to restart lol. Never asked for a refund in a restaurant tho, never saw a reason

You probably don't know, but we have a great 'consumer defense' code here in Brazil so if I made a scandal on a restaurant I'd get a refund even if the service/food were awesome, same for the shirt case you mentioned, but I never did that unless I found a defect in a piece of clothing for example, but then I didn't wear them for a week or so lol.

I'm much more interested in having my issues fixed (after all I love this game), a free month wouldn't be bad if this issue persist for longer than 1 month, but I know it ain't happening from the answers.

But the way I felt about my game changing so much overnight was like I got a perfectly working product and it suddenly started to function badly, that's why I asked if there was a precedent for free months and refunds. But as I said, the refund thing was only for the pre-paid months (again, in case the bug is still present in 1-2 months, I can wait 2 weeks or so to see how they work it out). But I guess i didn't express that well.

And tbh I want to call attention to my problem (and lots of other ppl, dunno why they don't post about it since I received five PMs after I complained on other thread and ingame buddies who don't come to the forums are having the same issues, I'm not exaggerating to try to sound that I am not the only one having these issues).

Anyway, I think I did enough complaining already, my mood was really bad earlier because I spent so much time installing/uninstalling modded drivers and other stuff and rebooting a lot to try to make things work.

Well off to sleep now. I understand you may have been bothered because when I read my OP it really looks like I wanted all the cash I ever spent in this game back.

 

Posted

Really you've already done much of what you can do. About all you can do from here is try and keep some pressure on and see if that gets you a fix. Stay in touch with Tex, file /bug reports, contact Support, etc. Obviously the Intel fix hasn't worked that well for you. Not having such a platform, I don't know what it really did. I'd also just very speculatively wonder if maybe the fact you're running on a Mac has something to do with it. Yes I see you're doing the Bootcamp deal but perhaps that has some impact. I'm no Mac expert but I have to wonder. But I wish you luck. If I knew a fix I'd be happy to offer it.

It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

Quote:
Originally Posted by Kioshi View Post
Anyway, who knows what's happening. I knew je_saist was rude already so I wasn't surprised, but Thirty_Seven seemed nice from other posts I saw in other forums.
Really. You know, there's this thing called flame-baiting. You actually are really good at it. You've already decided that I'm rude and use that an excuse to just ignore or discredit anything I type into the forums.

Well, here's a little suggestion. Under user profiles there's a section called . Under statistics, there's a link called Find all posts by (user_name).

How about you do that on my profile, and see just how often I'm "rude" as you phrase it, how often I'm right, and how often I go out of my way to help people who don't power-level their reputation, don't flame-bait the forums, don't get cocky attitudes, don't flood the forums with whiny posts, and are actually willing to learn how the game works, and why the game work that way.

 

Posted

Quote:
Originally Posted by Back_Blast View Post
Really you've already done much of what you can do. About all you can do from here is try and keep some pressure on and see if that gets you a fix. Stay in touch with Tex, file /bug reports, contact Support, etc. Obviously the Intel fix hasn't worked that well for you. Not having such a platform, I don't know what it really did. I'd also just very speculatively wonder if maybe the fact you're running on a Mac has something to do with it. Yes I see you're doing the Bootcamp deal but perhaps that has some impact. I'm no Mac expert but I have to wonder. But I wish you luck. If I knew a fix I'd be happy to offer it.
Well back there is an 'family' of Intel cards, the ones with the most issues seem to be the 965 and 945. The 965 so far seems to have the shadows option enabled after the patch and no shader still, but that's it (from what I've read here and ingame), so I know the fix hasn't worked 'perfectly'.

The 945 (mine) seems to be in almost the same boat as pre-patch (I have the impression the world gfx are better but the toons/npcs/enemies are still very plain looking), although surprisingly I haven't crashed once in the game since i17 (not that I crashed a lot before). All I can say is that I go to other macintosh forums and have never seen complaints about software, games or not, that are problematic just because of Bootcamp. I have run many trials of games that are supported by my card via bootcamp with no issues (windows clients of LoTRO, Perfect World International, several other non-MMORPGs I don't remember because it's been a while).

Of course I don't run the CoX Mac OS X client because the card is specifically not supported there, but even in Macs with supported GPUs people report lots of various bugs in the forums over there.

And there's no 'complicated fix' to update stuff on macs, Apple does it all via software update, Macs are really simple that way.

You're right, I should wait and contact. I was too p... off yesterday because I spent the day trying 'everything' and as you know it gets on one's nerves (like when you have to reinstall Windows on a PC then it fails, then you have to defrag or format the hd, maybe configure BIOS, then try again, these technical stuff that always take long).

Thank for wishing me luck, it's sad to play a game for so long (2 years is very long for me for a game) and have it completely change for you overnight.

Anyway, there also seem to be a lot of people with all kinds of crash, not all video-related. I have been told there were buggier issue releases, it's just that since i9 when I started I never had a single problem, so it kinda got me by surprise .

 

Posted

Quote:
Originally Posted by je_saist View Post
How about you do that on my profile, and see just how often I'm "rude" as you phrase it, how often I'm right, and how often I go out of my way to help people who don't power-level their reputation, don't flame-bait the forums, don't get cocky attitudes, don't flood the forums with whiny posts, and are actually willing to learn how the game works, and why the game work that way.
Translation:

Quote:
I don't know how to put this but I'm kind of a big deal. People know me. I'm very important. I have many leather-bound books and my apartment smells of rich mahogany.

 

Posted

Not defending rude posts, but there has also been a severe spike in whining posts as well, about things that have come up more than a few times. Players that have been around the forums for a while are getting sick and tired of seeing them. There's 6 years of player information floating around. Taking the time to read older threads should be the first step before making yet another thread about Topic X. If it's obvious you didn't research before you posted, prepare for the snark cause it's coming, and it's generally deserved.


Carry on.

Loose --> not tight.
Lose --> Did not win, misplace, cannot find, subtract.
One extra 'o' makes a big difference.

 

Posted

To add a little more to what White Hot Flash posted, there has been a large increase in the amount of rude responses to people that are volunteering their time and knowledge to try to help people.

I put up with that to a certain extent at work, where I'm getting paid for my knowledge and time, but when I'm voluntarily using my time to try to help people I won't tolerate it and will say so. And as soon as I say so I will put the person on Ignore.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Texas Justice View Post
To add a little more to what White Hot Flash posted, there has been a large increase in the amount of rude responses to people that are volunteering their time and knowledge to try to help people.

I put up with that to a certain extent at work, where I'm getting paid for my knowledge and time, but when I'm voluntarily using my time to try to help people I won't tolerate it and will say so. And as soon as I say so I will put the person on Ignore.
Well I never got a rude response for trying to help, and I usually help people with builds in the forums (especially the Stalker ones because they are such a ghost town, I feel bad for people asking for help and getting few answers, poor Stalkers ).

And as you can see, people who have simply answered my question instead of mocking me for unrelated issues were thanked by me. I was never rude to anyone trying to help, not in this thread or any other.

Quoting myself from people who simply answered that 'there is no precedent in giving free time or refund for time 'lost' with bugs', which was my original question:

Quote:
Oh and KillBot 5000 and Memphis Bill, thanks a lot for the answers, I really appreciate it.
I was only rude to je_saist because he told me to 'shut up', assumed things I didn't mean and lashed out at me for that, he didn't try to help as much as mocking my hardware and stating I have no idea how the game is developed and stuff. A bit rude to Thirty-Seven because she lashed out at me for maybe understanding I wanted refunds for all the time I played the game (II didn't express myself very well in the OP), but she apologized and I did too, no harm done.

As I said, that's the first time I experiment any kind of impoliteness directed at me in these forums. Of course, if you troll a lot you're prone to being flamed, but I know that one can ask here things like 'what are enhancements?' (which you can learn in the tutorial at level one) and most responses will be helpful, that's why I like the community and got a bit surprised with people lashing out at me.

I mean, go to some forum like the imdb one and make a constructive and polite criticism of some movie stating the reasons you didn't like it, you'll get a lot of 'go f.. yourself' responses. Those forums scare me (many others too).

 

Posted

First off, I never mentioned you or anyone but White Hot Flash, and that was only in the opening line saying that I was adding to what WHF said.

Don't try to read anything into the post that isn't in the words of the post.

BTW, the very fact that I can see your post means you haven't been put on Ignore.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I just thought you might have implied I was rude to people trying to help me, so I clarified that, since I was actually rude in some posts but only to people who didn't add anything constructive. I know you didn't mention me, but since I started the thread asking for help on an issue and you posted in it, I thought maybe it could be related, but if it's just a general statement that there has been an increase in users responding badly to others trying to help, sure, I'm guilty of thinking it was somehow directed at me. But internet communication is far from ideal anyway, these things happen

Just have to add I don't entirely agree with White Hot Flash. In 5 minutes I can find 20+ threads asking about things easily discovered through research in the forums or in game like my 'what are enhancements' example, or the 100 threads complaining about other things. If a veteran player is 'sick and tired' of these, he doesn't need to read them or be snarky to the poster (I dunno, some people like to bash others in the internet to feel good anyway, I own a 150k members web forum, so I've seen all kinds of behavior).

Anyhow most people try to help even in the most 'obvious' questions and that's a good thing here and the main reason I help players I don't know.

 

Posted

Anyway, back on topic (well back on the Intel thingie to people who said the issue might be I'm running Windows on a Mac), the Intel fix wasn't exactly successful.

Just saw three posts from people with the 965 card (one generation ahead of mine, the 945 one, but basically the same thing, although the 965 has more recent drivers from intel) saying that their shader options are also greyed out, which was the thing the patch was supposed to fix.

Just reporting