Veteran Rewards not awarding.
If you are in doubt send a petition. A GM will look it over and fix it if need be. They dont need your account name or anything as it is linked to them when you send the petition.
Virtue
--Blazing Tiger-- 50 Invulrn/Fire Tank
<<Virtues Tankiest Kitty>>
Try my Arcs: #4892 and #112548
@Blazing Tiger and @Aqua Fox
I think the paid time is the number of months you paid for directly, and the veteran reward time is the paid time plus any time you paid for indirectly plus any free time that you got. By "indirectly" I mean the retail boxes. Those always come with one month. It's not a "free" month because you had to pay for the box, but you weren't billed for the month itself. So if you bought CoH and CoV and one other box, maybe the Mac edition? Then you will have 3 months of time added to the months that you paid for directly. I think you can also get free months from having your friends subscribe.
I hope that makes sense. It seemed clear before I started typing. Anyhow, that is why you see two different numbers. But yes, there is also a common bug about having the vet rewards actually be rewarded. It happened to me, but a petition cleared it up quickly.
Avatar: "Cheeky Jack O Lantern" by dimarie
I think it would be best to petition. The longer it takes for them to address it, should it need fixing, the further back your badge date becomes. For the last 2 years my badge date was the 16th. And now it has been bumped to the 18th. And they don't want to fix it. It's only 2 days, but should it happen again, I'm afraid more time will be added.
Pro tip: Use the Ask a Question feature in the NCSoft account page (not an in-game petition). I've had to petition for a vet badge the last two times, and both times I went directly through NCSoft and got it taken care of in a day or two. Since that's where you see your calculated time, it would make more sense to involve the people you're actually sending money to, and not the folks that make the game.
Loose --> not tight.
Lose --> Did not win, misplace, cannot find, subtract.
One extra 'o' makes a big difference.
Pro tip: Use the Ask a Question feature in the NCSoft account page (not an in-game petition). I've had to petition for a vet badge the last two times, and both times I went directly through NCSoft and got it taken care of in a day or two. Since that's where you see your calculated time, it would make more sense to involve the people you're actually sending money to, and not the folks that make the game.
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If I use the Ask A Question feature, would it create a duplicate ticket?
Current main:
Schrodinger's Gun, Dual Pistols/Mental Blaster, Virtue
Avatar: Becky Miyamoto from Pani Poni Dash. Roulette roulette~
that's still going on? that sucks, I guess I should be keeping an eye on my 12-month vet award this month. I wants mah Sands o' MU!
UPDATE: Response arrived within two days, stating that they were escalating the issue. Today, I received an email stating that they fixed it, and I'm eligible for the 63-month award.
That means City Traveller, and the Reveal Map power.
*dances*
Thanks to GM Roland. And thanks to everyone for their advice.
Current main:
Schrodinger's Gun, Dual Pistols/Mental Blaster, Virtue
Avatar: Becky Miyamoto from Pani Poni Dash. Roulette roulette~
Glad to hear everything worked out.
Virtue
--Blazing Tiger-- 50 Invulrn/Fire Tank
<<Virtues Tankiest Kitty>>
Try my Arcs: #4892 and #112548
@Blazing Tiger and @Aqua Fox
I know there's a bug going around for it, but I just wanted to reconfirm a few things.
Firstly, I'm almost sure I got hit by that bug (I only noticed because I was looking forward to City Traveller, and was puzzled when I hadn't gotten it), but the "Total Paid Time" and "Veteran Rewards Time" fields are confusing. I subscribed to this game in December 2004, and I don't think I had a lapse of more than a week back in 2007, but I could be misremembering. The Total Paid Time says 4 years 7 months (which would bring it to June 2009, at about the time of my 54-month reward), and Veteran Rewards Time says 4 years 10 months (September 2009, the time of my 57-month reward). I've paid for one month, back in September 2007, by a time card (the time of said lapse).
In-game, I've only gotten my 57-month reward. The last veteran reward entry on my accounts page is the 57-month reward, in September 2009. By my calculations I should have at least the 60-month reward, but I am not absolutely sure. I was hoping the weirdness on the account page would make it more certain.
Secondly, I tried logging into a character I haven't logged in on in 103 days. I did not get a veteran badge awarded announcement on that character. I am also hoping that is further confirmation that it's bugged.
Finally, I am uncertain about whether I need to submit my account name at any part of the process of contacting support. I know I will never need to reveal my password (and will indeed treat requests for such with suspicion), but account name I'm less certain about. If I send an in-game /petition about this issue, will it include my account details automatically?
Current main:
Schrodinger's Gun, Dual Pistols/Mental Blaster, Virtue
Avatar: Becky Miyamoto from Pani Poni Dash. Roulette roulette~