When do I get my 36 month Vet Reward?

I got 33 months on September 26th, 2009, then let my account lapse on November 15th (the day the Loyalty program ended). I renewed on February 10th and my account has been active since then. Seems like I ought to have hit 36 months by now. I know when it's getting close the 36 month reward will appear on my account page grayed out, but so far nothing. Am I doing the math wrong or is something screwy?

I'm a little confused as to how your account lapsed on the 15th while you were earning rewards on the 26th, unless you simply meant that you shut off payment on that date.

It seems like you should have been at 34 months on Oct 26th, then 35 months not on Nov 26th but on Feb 10th. 36 months should then have hit around March 10th.

But Vet Rewards have been bugged for nearly a year now. It's not a Paragon Studios issue, either (it's an NCSoft customer service issue). I've had to petition the last three Vet badges to get them to award, and I've only ever gone without subscribing for a single day when a credit card expired.

Submit a petition in game with the info you posted here and ask them to check your Vet Reward status, and if you are correct with the information you've given, you should have the badge by the end of the week.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

If you email the devs for some clarification, they'll let you know. The vet awards were buggy for a while, people not receiving them without having to /bug it and email the devs.
I don't know if it's still going on, my last 2 vet awards had to be obtained that way, hoping for the 12-month to just slide on in there.

I got my 21 month (I think it was 21...shoulder capes) vet reward automatically a couple weeks ago. Didn't have any problem with it.

yeah i foresee a problem with mine when im supposed to get my 36 (um 2 months away i think). I say this because i had a problem with my 33 reward and now my vet reward time is all wonky on my account management page, but i make sure to keep in on a calendar so i know when i should be getting it.

Just to clarify, my account expired on November 15th. I used the word "lapse" because my brain was too stupid to think of a more appropriate word.

September 29th is actually in line with most of my other Vet Reward dates, except for 30 months which occurred on the 17th of the month, and 27 months which is inexplicably absent from my list as I mentioned earlier.

As a general point of consideration, there is an existing and wide-spread bug that is leading to widespread veteran reward account information corruption. The design team is trying to track it down and implement a fix, but thus far they have been unable to do so. It's quite possible that, given a long enough period of time, every account's vet rewards would eventually become corrupted. Mine finally did earlier this year--it's pretty much only a matter of time. Because of this, your best bet these days is direct conversation with account management CS. And they will have to escalate it several times, so keep your ticket warm and be prepared to wait.

For example, I asked a CS rep twice if I could post their above response on the forums. They never understood me.