Game randomly crashing while in missions.
By
DirtyDan,
Posted on: 2010-03-28 14:03 in Player Questions
Your best bet is to repost this question in the Tech forum; and have your computer specs on hand, they will certainly ask for them.
By the way, is this a crash to the desktop, or does the entire computer shut down? Shut downs are often associated with overheating, a common problem with laptops.
My Characters
Knight Court--A CoH Story Complete 2/3/2012
Just to desktop. Cheers for the advice. I'll do that later in the morning.
Contact me in-game: @CheeseSlicer
out of curiosity, what do you have your game settings at? just because you have a higher spec macine does not mean that you can run the game at the highest settings. what you can do is post a CoHhelper report and Hijackthis report and we can see if there is something there that can help us help you.
I recently started having CTD problems on my desktop. I installed the latest Windows proofed NVIDIA drivers and all has been well since then.
YMMV
Quote:
I usually have the graphics set to "Performance", but I tested it on "Minimum" and it still crashes in missions.|
Originally Posted by Sharker_Quint
out of curiosity, what do you have your game settings at? just because you have a higher spec macine does not mean that you can run the game at the highest settings. what you can do is post a CoHhelper report and Hijackthis report and we can see if there is something there that can help us help you.
|
Here's the report from Hijackthis. I'm using Windows 7. Not sure why it says Unknown Windows.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:46:54, on 31/03/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\PLFSetI.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Acer Bio Protection\PdtWzd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\James\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Acer Bio Protection\PwdBank.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.ex e
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\City of Heroes\CityOfHeroes.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = jim:80
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingle Instance.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PLFSetI] C:\Windows\PLFSetI.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [VitaKeyPdtWzd] "C:\Program Files\Acer Bio Protection\PdtWzd.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-GB ee://aol/imApp
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Quick-Launch Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer Bio Protection\PwdBank.exe
O9 - Extra 'Tools' menuitem: Quick-Launch Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer Bio Protection\PwdBank.exe
O9 - Extra button: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: EgisTec Service (IGBASVC) - Egis Technology Inc. - C:\Program Files\Acer Bio Protection\BASVC.exe
O23 - Service: Validity Fingerprint Service (vfsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vfsFPService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
--
End of file - 6537 bytes
Here's what CoHhelper had to say.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at March 31, 2010 17:14 (+01:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Acer
System Model: Aspire 6920
BIOS: Ver 1.00PARTTBL6
Central Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3072MB
.Net Memory Report: 1010MB out of 3070MB available
Page File: 3777MB (2361MB currently in use)
C Drive: (Hitachi HTS542525K9SA00 ATA Device) 85685MB out of 114114MB (75%) free
D Drive: (Hitachi HTS542525K9SA00 ATA Device) 11340MB out of 111043MB (10%) free
E Drive: (Optiarc BD ROM BC-5500A ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon HD 3650
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9591)
Video Memory: 1787 MB
Driver Version: 8.632.1.2000
Driver Date: 01/01/0001 00:00:00
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5683
Driver Date: 08/12/2008 17:09:48
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5683
Driver Date: 08/12/2008 17:09:48
Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5683
Driver Date: 08/12/2008 17:09:48
WMI Information
Motherboard Manufacturer: Acer
Motherboard Model: (empty)
Motherboard Product: Aspire 6920
Motherboard Version: Aspire 6920
BIOS Manufacturer: Acer
BIOS Name: Ver 1.00PARTTBL6
BIOS Version: DELL - 6040000
BIOS Release: 20080707000000.000000+000
Contact me in-game: @CheeseSlicer
strange that it does it on minimum settings, but if what i'm looking at is true, your video drivers are corrupt. you will need to replace them.
Oh, I see what you mean. "Driver Date: 01/01/0001 00:00:00" doesn't seem normal, does it?
Contact me in-game: @CheeseSlicer
nope. not at all. try it and see what happens and if it doesn't work we'll try to figure out what else it may be.
I've just come back after about a year away from CoH, and I've got a laptop that is higher spec than the laptop I used to play on. I never had crashing problems on my old laptop, but on my new laptop the game has crashed six times in three days while I'm on mission maps. It just stops responding completely, and nothing moves at all.
Edit: It crashed about 10 minutes ago, then when I logged in after posting this, it crashed again straight away.
Contact me in-game: @CheeseSlicer