CoH Crashes and CoH helper also crashes
By
EmperorSteele,
Posted on: 2010-03-11 23:40 in ALL ACCESS Gameplay Technical Issues Bugs
Out of curiosity, how much RAM do you have, and how much free space is on your hard drive? A very cluttered/full drive can cause programs to crash or not start at all. Even if it seems like there should be enough free space, it can cause performance to suffer if it's not defragged.
If that's the case, try removing stuff you don't need like Temporary internet files, pictures/videos/music that you have saved in other places or might be able to save to discs, flash drives or another hard drive. Empty your recycle bin and defrag your drive, then try it again.
As far as CoH_Helper problem goes, the website does state the following:
Quote:
If you don't think memory or drive space is the problem, I'd probably start with that... although it doesn't hurt to do "spring cleaning" on your drives once in a while anyway.| I would suggest you try to run the program and, if you immediately get an error, then you probably need to get the framework. Microsoft's 2.0 Framework can be found here or you could search Microsoft's site for an even more recent version of the framework. (Version 2.0 is the last version that works with Windows 2000.) |
Once you get CoH_Helper running, you can also provide us with a HiJack This report as well.
768 of RAM and 60 gigs of free hard drive.
Quote:
Did you install Microsoft's 2.0 Framework, as I linked above?|
Originally Posted by Eternal Mydnyt
768 of RAM and 60 gigs of free hard drive.
|
After doing so, does CoH_Helper still not work for you?
Finally got CoH Helper and Hijack This to run properly. heres the reports.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at March 12, 2010 15:51 (-08:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
System Manufacturer: VIAK8M
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 Processor 3000+, MMX, 3DNow, ~2.0GHz
Memory: 766MB
.Net Memory Report: 514MB out of 766MB available
Page File: 1677MB (196MB currently in use)
C Drive: (WDC WD800BB-55JKC0) 65102MB out of 76308MB (85%) free
D Drive: (AOPEN COM5232/AAH PRO) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
Sound Notes: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Notes: No problems found.
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon 9600 / X1050 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor AGP (0x4152)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/10/2010 8:45:14 PM
Driver Language: English
Sound Device Description:
Driver File:
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
WMI Information
Motherboard Manufacturer:
Motherboard Model: (empty)
Motherboard Product: K8M800-8237
Motherboard Version:
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: VIAK8M - 42302e31
BIOS Release: 20060118000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20100114.8T
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 3:54:07 PM, on 3/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1268428785234
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
--
End of file - 2269 bytes
I realize my graphics are set higher then they probobly should. cant load the game long enough to drop em
Quote:
Never Fear. TweakCoH is here. This will allow you to set your graphics settings BEFORE you launch CoH.|
Originally Posted by Eternal Mydnyt
I realize my graphics are set higher then they probobly should. cant load the game long enough to drop em
|
Turn off Bloom, Water Effects to Low or Off (being an older card, I'd recommend Off), turn off Vertical Sync, turn off Desaturation Effects, turn off the ingame settings for Anisotropic Filtering. Lower your Particle Detail to 25050.
Your sound driver installation is out of whack, indicated by the funky date.
Is that the full HiJackThis log? Much of it seems to be missing.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
yea thats the full log. I'll try those settings and see how it helps.
Still having problems. Actually froze at the login screen this time
Took a look at the suggestions for ATI cards and ran the Catalyst Control center. Set all my settings to match the suggestions (with some sliders turned down to account for my lower performance) and I still Restart within minutes of loading the game. Sometimes my system freezes instead of restarting but it usually restarts
Don't recall ever seeing a HJT log with only 2 services and no O4 entries at all. I'm used to seeing an O4 entry or two from some of the ATI software.
I've got no clue at this point.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
For comparison, my report is 2601 bytes and only contains 2 Services as well (one for a MB app and one for NVidia), and only 2 O4 entries (both NVidia also).|
Originally Posted by Texas Justice
Don't recall ever seeing a HJT log with only 2 services and no O4 entries at all. I'm used to seeing an O4 entry or two from some of the ATI software.
I've got no clue at this point. |
Maybe he just runs a REALLY clean system. lol
lol not a clean system. a new one. Just completed a reinstall this morning. Full format
A new system and you only have 768 megs of ram?
Sorry, not too helpfull, i just thought that was odd.
-STEELE =)
Allied to all sides so that no matter what, I'll come out on top!
Oh, and Crimson demands you play this arc-> Twisted Knives (MA Arc #397769)
Well another clue to the mystery. Its not just City of Heroes. Its also Fallout Tactics.
Question to the Almighty Tech Geeks.
My power supply is an Aspire ATX-AS420W
Could that be insufficient? Some of the stuff i found online said it was kind of a junk supply.
Considering you have an 2.0GHz Athlon 64 and an oldish ATI 9600 I would say it's not because of an underpowered PSU.
If it's dieing, that's another matter entirely.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
For anyone who helped me Id like to say thank you. I finally solved the problem and its one that is so stupid i actually feel bad.
The first set of motherboard drivers i had downloaded were corrupted so whenever the motherboard tried to communicate with the videocard it had a breakdown and triggered a restart. Upon completely wiping the old drivers and installing new ones it works fine now. Thanks for all your attempts to help.
Glad you got it working.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I can get CoH to load, but within minutes it either freezes up my entire system... or triggers a reboot. I dont get it. I tried running CoH Helper to get the information to troubleshoot all this but when i tried running it it gives an error and shuts down before it even starts.
Ive gone to system requirements lab and it says im wel above minimum specs. If anyone could perhaps help me get CoH Helper running i could post a log from that.