City of Heroes: Live Forum Archive

Time Warner Customer playing on east coast server?

BayBlast

By BayBlast,
Posted on: 2009-11-22 22:15 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Quote:
If I call they might just yell at me and tell me to get Time Warner to cut malware traffic or this will continue.
No need to worry there, the phone system is set up so they can't actually hurt your ears with loud noises. If they are purposefully putting a choke on traffic, it would sure be interesting for us and NCSoft.

I had a heck of a lot of lagging and lost packets to the west coast servers, oh, about 8 months back. It was fixed eventually but 'eventually' was several weeks. These backbone companies' willingness/ability to fix their issues has gotten well into the unacceptable range.

 

Posted

Soul Train: Got a traceroute from Zoomtown DSL, but I don't know about the accuracy - I had to switch from UDP to ICMP (the modem blocks UDP) and it seems to be an odd route (but it works!):

traceroute to 216.107.240.3 (216.107.240.3), 64 hops max, 72 byte packets
1 192.168.200.1 (192.168.200.1) 1.272 ms 0.849 ms 0.842 ms
2 nw1-dsl-208-102-244-1.fuse.net (208.102.244.1) 12.643 ms 11.549 ms 10.880 ms
3 10ge1-4.sw2.core.fuse.net (216.68.7.204) 11.879 ms 10.394 ms 10.285 ms
4 10ge1-4.sw2.core.fuse.net (216.68.7.204) 11.537 ms 11.152 ms 11.449 ms
5 66.216.8.130 (66.216.8.130) 13.015 ms 13.858 ms 13.031 ms
6 66.216.1.149 (66.216.1.149) 26.984 ms 19.104 ms 18.984 ms

Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination

 

Posted

Quote:
Originally Posted by Zloth View Post
I had a heck of a lot of lagging and lost packets to the west coast servers, oh, about 8 months back. It was fixed eventually but 'eventually' was several weeks. These backbone companies' willingness/ability to fix their issues has gotten well into the unacceptable range.
That was a problem affecting a very large number of users. I've had this issue for around, oh, 3 months now - but both NCSoft and Time Warner insist I'm the only one to complain.

I found someone else in-game who was having the same lag issues but he didn't want to complain. I'm guessing that's why I'm the *only* one, because everyone else with the problem is just assuming they'll fix it sooner or later, or they're assuming they have to live with it.

I'm hoping it's not going to be really difficult to convince both Time Warner as a larger company, and PCCW as a larger company, not to write us off as too costly to make happy. We're a handful of people having problems with a game published by smaller NCSoft, not huge Blizzard, so it's going to be a tough road. I just wish I had NCSoft Support backing me up on this.

By the way, also to Soul Train: When I last called Time Warner support, the tech sort of leaked that they've been getting a few reports with problems playing Aion. Well, not so much a leak as he asked me, "Are you playing Aion?" I wonder how close the servers for Aion and CoH are located, and if they're on the same ISP?

Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination

 

Posted

Quote:
Originally Posted by CuppaManga View Post
I just wish I had NCSoft Support backing me up on this.

By the way, also to Soul Train: When I last called Time Warner support, the tech sort of leaked that they've been getting a few reports with problems playing Aion. Well, not so much a leak as he asked me, "Are you playing Aion?" I wonder how close the servers for Aion and CoH are located, and if they're on the same ISP?
For that, we'd have to ask The Ocho - he can probably advise us as to their server/net architecture, or if they use the same data pipeline provider or co-location provider.

Not sure if we can invoke him by mentioning his name. But a PM to him to check out the thread might be a good idea.


"City of Heroes. April 27, 2004 - August 31, 2012. Obliterated not with a weapon of mass destruction, not by an all-powerful supervillain... but by a cold-hearted and cowardly corporate suck-up."

 

Posted

Quote:
Originally Posted by CuppaManga View Post
Soul Train: Got a traceroute from Zoomtown DSL, but I don't know about the accuracy - I had to switch from UDP to ICMP (the modem blocks UDP) and it seems to be an odd route (but it works!):

traceroute to 216.107.240.3 (216.107.240.3), 64 hops max, 72 byte packets
1 192.168.200.1 (192.168.200.1) 1.272 ms 0.849 ms 0.842 ms
2 nw1-dsl-208-102-244-1.fuse.net (208.102.244.1) 12.643 ms 11.549 ms 10.880 ms
3 10ge1-4.sw2.core.fuse.net (216.68.7.204) 11.879 ms 10.394 ms 10.285 ms
4 10ge1-4.sw2.core.fuse.net (216.68.7.204) 11.537 ms 11.152 ms 11.449 ms
5 66.216.8.130 (66.216.8.130) 13.015 ms 13.858 ms 13.031 ms
6 66.216.1.149 (66.216.1.149) 26.984 ms 19.104 ms 18.984 ms
The last hop on this one is a different IP than from TWC. That's probably why it works.

I would GUESS that the router/switch port assigned to 63.218.83.242 is dropping packets at random, but often enough that it'd be a noticeable issue for games.


"City of Heroes. April 27, 2004 - August 31, 2012. Obliterated not with a weapon of mass destruction, not by an all-powerful supervillain... but by a cold-hearted and cowardly corporate suck-up."

 

Posted

TWC - NYC user here. I Traced the IP 216.107.240.3

Code: 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     6 ms     7 ms     6 ms  gig-5-2-nycmnyc-rtr1.nyc.rr.com [24.29.119.77
  4     8 ms     9 ms     8 ms  tengig-2-0-0-nycmnyrdc-rtr2.nyc.rr.com [24.299.142]
  5     7 ms     9 ms     8 ms  tenge-2-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.198]
  6     7 ms     8 ms     7 ms  66.109.6.76
  7     8 ms    10 ms     9 ms  ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
  8    37 ms    15 ms    14 ms  ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
  9    14 ms    13 ms    14 ms  ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
 10    15 ms    15 ms    14 ms  ge6-3.br02.ash01.pccwbtn.net [63.216.0.117]
11 - whatever Pinged out.

"...now you see that evil will always triumph because good is dumb" - Dark Helmet

 

Posted

nope, no issues. However, I play on Guardian. There always seems to be some lag here and there in game. But nothing as bad as what you describe.

"...now you see that evil will always triumph because good is dumb" - Dark Helmet