Toon picture replaced by a chat box picture

Hi, sorry if there's a thread or question about this issue already, tried to find an earlier thread but found none.

So my problem has been for a quite a while that my toon pictures are replaced by a picture of the chat box (down left corner of the screen) everywhere; I.D, costume selection, basically everywhere with a picture of the current toon. Earlier it worked ok, with the same graph card but apparently (?) some issue update messed it up. It works also fine when I log on from my friend's pc.

My graph card is Ati Radeon HD 3850, OS Win XP. I've checked and re-checked the settings for Ati's from this forum, tried updating drivers. I reported the bug, but got no reply whatsoever. Ofc this does not affect my game play much but it would be nice to see the pics when changing the cossie... :>

So I'd be very thankful for any suggestion or ideas

You don't get Customer Service's attention to fix a problem with a bug report... you do that with a petition.

Could you give us a screen shot of the problem? http://paragonwiki.com/wiki/Screenshot


Then please post the results of these two programs:

• CoH Helper - it will show us basic computer settings and your CoH configuration.
  
• HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
  

Can I see a screen shot of this out of curiosity? I just wanna know what this looks like.

Hi and thanks for helping me out Zombie Man

Here's a picture of the issue: http://s884.photobucket.com/albums/a...=babe_bug2.jpg

and another one: http://s884.photobucket.com/albums/a...=babe_bug3.jpg

Info from CoH helper (it said it could not access my CoH registry):
---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at marraskuu 6, 2009 12:46 (+02:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/08/06 18:46:42 Ver: 08.00.12
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX, 3DNow (2 CPUs), ~2.0GHz
Memory: 3072MB
.Net Memory Report: 2414MB out of 3071MB available
Page File: 3817MB (629MB currently in use)
C Drive: (ST3250820AS) 14198MB out of 49999MB (28%) free
D Drive: (ST3250820AS) 54920MB out of 99998MB (54%) free
E Drive: (ST3250820AS) 65595MB out of 88467MB (74%) free
F Drive: (JLMS XJ-HD166S) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Plug and Play -näyttö
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon HD 3800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9505)
Video Memory: 512.0 MB
Driver Version: 6.14.0010.7008
Driver Date: 1.1.0001 0:00:00
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5898
Driver Date: 1.1.0001 0:00:00

Sound Device Description: ATI HD Audio rear output
Driver File: AtiHdAud.sys
Driver Version: 5.00.40001.0008
Driver Date: 1.1.0001 0:00:00


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M2V
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 08/08/06 18:46:42 Ver: 08.00.12
BIOS Version: A M I - 8000608
BIOS Release: 20060808000000.000000+000

And HiJackThis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:41:41, on 6.11.2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\SnoopFreeSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\SnoopFreeUI.exe
C:\Program Files\MMEDIA\TV Jukebox 3.0\tvjbMonitor.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
D:\Program Files\City of Heroes\CityOfHeroes.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.fi/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Linkit
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Liven kirjautumisapuohjelma - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [tvjbmonitor] C:\Program Files\MMEDIA\TV Jukebox 3.0\tvjbMonitor.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files\ATI\ATICustomerCare\ATICustomerCare.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Minna\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Paikallinen palve')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Verkkopalve')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: SSH Tectia Broker.lnk = C:\Program Files\SSH Communications Security\SSH Tectia\SSH Tectia AUX\Support binaries\ssh-broker-gui.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Vie Microsoft E&xceliin - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1168167700562
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1168167688421
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - C:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: Viewpoint Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 10316 bytes

I had littlebit similar problem, but it mystically disappeared. I have earlier model of ATI card. I had strange water effect bug too (something other graphics in water) and that window bug at same time. Sadly I have no clue how they fixed. I propably disabled some effects from craphics card options. I'm sure the bugs are still there but just hiding

Still my game works littlebit choppy but it changes to smooth after a few missions. I think theres some connection between those behavior.

edit. oh yeah and editing base crashes the game.

Psychobabe, are you using a Non-US version of Windows XP? That would explain why it can't access the registry and the strange dates shown on the drivers.

Since you are running an ATI video card and CoH Helper is unable to access the registry to show us your ingame video settings, please set your Catalyst Control Center and ingame settings to those listed in the first post of Bill Z Bubba's stickied ATI Issues and Settings Recommendations thread.

At the bottom of that post is a good guide to use to uninstall and reinstall video drivers cleanly. I'd recommend using DriverSweeper instead of Driver Cleaner since Driver Cleaner is no longer free. Make sure you are installing the newest driver for your video card so that it is up to date.

Let us know if that resolves the issues for you. Someone else may have a recommendation from the HJT log. I'd recommend stopping the SnoopFree program to see if that could be causing some of the problem.

Some things to try:

1. Delete checksum.coh from your CoH directory. Reboot. Run the updater and let it reverify files.

2. Go to your computer's manufacturer's website and see if there's driver updates for your motherboard chipset/CPU.

3. In the updater, click on Safe Mode and see if it still does it. If it doesn't, then it's one of the graphic's settings that's at fault.

Always something wrong with the computer?
Honestly if it had no problems before the patching and didn't exhibit these problems before hand then something in the game itself is sending the wrong signals to the graphics card.

I've had issues recently myself where my ID pic ends up being something else entirely (one time ended up being a clothing texture for the T-shirt) But has never had this problem when I started playing again and yes, before you ask, the drivers ARE up to date and so are all patches and updates to my operating system. Which is indiciative of a memory leak within the software causing certain objects and textures to get placed in the wrong areas or leaking into other texture calls.

Sometimes its not always the computer thats at fault.

What tends to fix this is restarting the game client entirely. However if its really bad and moves to something else, deleting the checksum.coh file or just re-installing it entirely may be a good option.

I just hate "End all, Be All" Comments Always give a option. You cannot IMAGINE how many times I've had a issue with something only to be greeted in google search with a couple hundred, "Oh its your drivers" , "You sure your running it right?".
*spits* Yeah, somethin that was working just fine 5 seconds ago MUST be my drivers causing the issue. And when I do something specific and it's repeatable, my video card MUST be broken.

Not saying you are like this flameshot, this is just the general mentality across the board, the easy answer and then let the topic get buried. I like to dig a bit. So forgive me that much (Been a tech rep for about 7 years)

Honestly I think its a bit of both, the games memory leak and the sub-standard video card. The game is sending instructions to the card and then starts dribbling more and more things that were left-over instructions or other graphic caching confusing the card, causing textures, objects to over-lap.

Worst case scenario, the card is reaching the end of its lifespan.
Welp, the card is pretty old anyway and a decent budget gaming card can be pretty cheap and still provide some good quality.

(I remember when I was setting up a rig... the difference between integrated video and a $35.00 budget card was MASSIVE!) So it might be time for a change anyway

Hi,

Thanks all for tips & advice and sorry for the late reply. I tried graphics settings and your suggestions but sadly there was no help. What finally sorted it out was reinstalling Windows (not the game), no idea why but the pictures finally work properly.