City of Heroes: Live Forum Archive

game crashes

AtomDaughter

By AtomDaughter,
Posted on: 2008-08-26 24:40 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

i keep crashing it hapenes everytime i play the game first i get an error report to send or keep playing i choose to not send it then i crash out like 10mins to an hour later its really anoying. hears the bug report...

<CrashLog><ExceptionRecord ModuleName="C:\Program Files\City of Heroes\CityOfHeroes.exe" ExceptionCode="0xc0000005" ExceptionDescription="EXCEPTION_ACCESS_VIOLATION" ExceptionAddress="0x3f800000"/><ProgramData PatchVersion="17.20080731.3T" CrashMessage="Exception caught: EXCEPTION_ACCESS_VIOLATION\nProgram: C:\\Program Files\\City of Heroes\\CityOfHeroes.exe\nVersion: 17.20080731.3T\nSVN Revision: 49263\nTime: Tue Aug 26 03:34:17 PM\nProcess ID: 3440\n\n\n 0 0x3F800000 (0,0,3f800000,0)\n\nMap: MAPS/MISSIONS/UNIQUE/ARACHNOS_UNIQUE/ARACHNOS_MERCY_ONFIRE_01.TXT\nServer IP: 206.127.144.136:23835\nClient IP: 86.11.197.255\n\nExtra Info:\nCPU: 2166 Mhz / Memory: 2047 MBs / Video Card: NVIDIA GeForce 7800 GS / Driver Version: 6.14.11.7516 / Available Memory: 1628 MBs / OS Version: 5.1.2600 / Video Memory: 512 MBs\nRender settings: VBOS 1\nRender path: NV1X NV2X ARBVP ARBFP \nRender features: WATER* BLOOM* TONEMAP* MULTITEX* MULTITEX_DUAL* HQBUMP* MULTITEX_HQBUMP* FPRENDER WATER_DEPTH DOF* SHADOWMAPS LIGHTMAPS BUMPMAPS* BUMPMAPS_WORLD* DESATURATE* \nAcceptable video card driver\n\nHeap is NOT corrupted\nNo windows SYSTEM error code found.\n"/><Processor Architecture="PROCESSOR_ARCHITECTURE_INTEL" Level="Intel Pentium Pro or Pentium II" NumberOfProcessors="1"/><OperatingSystem MajorVersion="5" MinorVersion="1" BuildNumber="2600" CSDVersion="Service Pack 3"/><Modules><Module FullPath="C:\Program Files\City of Heroes\CityOfHeroes.exe" BaseAddress="0x00400000" Size="0x012d4000" TimeStamp="08/07/2008 19:40:54" FileVersion="1.0.0.1" ProductVersion="1.0.0.1"/><Module FullPath="C:\WINDOWS\system32\ntdll.dll" BaseAddress="0x7c900000" Size="0x000af000" TimeStamp="04/14/2008 01:11:24" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\kernel32.dll" BaseAddress="0x7c800000" Size="0x000f6000" TimeStamp="04/14/2008 01:11:56" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\opengl32.dll" BaseAddress="0x5ed00000" Size="0x000cc000" TimeStamp="04/14/2008 01:12:02" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\msvcrt.dll" BaseAddress="0x77c10000" Size="0x00058000" TimeStamp="04/14/2008 01:12:01" FileVersion="7.0.2600.5512" ProductVersion="6.1.8638.5512"/><Module FullPath="C:\WINDOWS\system32\advapi32.dll" BaseAddress="0x77dd0000" Size="0x0009b000" TimeStamp="04/14/2008 01:11:48" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\rpcrt4.dll" BaseAddress="0x77e70000" Size="0x00092000" TimeStamp="04/14/2008 01:12:04" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\secur32.dll" BaseAddress="0x77fe0000" Size="0x00011000" TimeStamp="04/14/2008 01:12:05" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\gdi32.dll" BaseAddress="0x77f10000" Size="0x00049000" TimeStamp="04/14/2008 01:11:54" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\user32.dll" BaseAddress="0x7e410000" Size="0x00091000" TimeStamp="04/14/2008 01:12:08" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\glu32.dll" BaseAddress="0x68b20000" Size="0x00020000" TimeStamp="04/14/2008 01:11:54" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\ddraw.dll" BaseAddress="0x73760000" Size="0x0004b000" TimeStamp="04/14/2008 01:11:51" FileVersion="5.3.2600.5512" ProductVersion="5.3.2600.5512"/><Module FullPath="C:\WINDOWS\system32\dciman32.dll" BaseAddress="0x73bc0000" Size="0x00006000" TimeStamp="04/14/2008 01:11:51" FileVersion="5.1.2600.5512" ProductVersion="5.1.2600.5512"/><Module FullPath="C:\WINDOWS\system32\winmm.dll" BaseAddress="0x76b40000" Size="0x0002d000" TimeStamp="04/14/2008 01:12:09" FileVersion="5.1.2600.5512" 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Posted

have you tried re-installing the game (or maybe even varifying the game again)

it seems to not find any *.dll files rather than having a problem with your OS("No windows SYSTEM error code found")

have you moved the City Of heroes Folder recently?(found in "program files")

 

Posted

I have played CoH/V on and off since it was first released in US servers and never had a problem until a few days ago, when I reinstalled the game for the first time in a PC with Windows Vista. Now the game crashes regularly, sometimes even forcing me to reboot the system. Crashes occur while handling lots of information due to a massive fight, or as I solo 2 or 3 mobs. I play LotRo and AoC in this same PC and have never had a problem with either game, so I don't think it's a question of wrong/outdated drivers or a fault with either Vista or Nvidia card, though I am no expert.

I have looked all over this and other forums for a solution, but there seems to be none even though many players suffer from this "issue".

I have Vista Home Basic 64 bits, Intel Core Duo E6850 3.0 GHz OCed to 3.83 GHz, 8190 MB, Nvidia GForce 8800 GTX (I have tried every possible driver, alpha or beta, I have seen mentioned in forums concerning CoH crashes, and currently have 177.66), Asus Striker Extreme mobo, 150 GB 10k rpm Western Digital HDs. Everything except CoH/V runs smooth on it.

I'd be very grateful for any clues as to how to fix these crashes.

 

Posted

[ QUOTE ]
I have played CoH/V on and off since it was first released in US servers and never had a problem until a few days ago, when I reinstalled the game for the first time in a PC with Windows Vista. Now the game crashes regularly, sometimes even forcing me to reboot the system. Crashes occur while handling lots of information due to a massive fight, or as I solo 2 or 3 mobs. I play LotRo and AoC in this same PC and have never had a problem with either game, so I don't think it's a question of wrong/outdated drivers or a fault with either Vista or Nvidia card, though I am no expert.

I have looked all over this and other forums for a solution, but there seems to be none even though many players suffer from this "issue".

I have Vista Home Basic 64 bits, Intel Core Duo E6850 3.0 GHz OCed to 3.83 GHz, 8190 MB, Nvidia GForce 8800 GTX (I have tried every possible driver, alpha or beta, I have seen mentioned in forums concerning CoH crashes, and currently have 177.66), Asus Striker Extreme mobo, 150 GB 10k rpm Western Digital HDs. Everything except CoH/V runs smooth on it.

I'd be very grateful for any clues as to how to fix these crashes.

[/ QUOTE ]

just a quickie mate who is your isp ?

 

Posted

I too am suffering like oh so many with random game crashes.

I would say that I am averaging 8 crashes out of every 10 logons with game sessions between an hour and 3 hours.

It's very VERY FRUSTRATING, particularly as I have recently bought a brand spanking new PC with lots of bells and whistles.

My spec is:

- Windows Vista 64-bit Ultimate
- Intel Quad Core Extreme (4 × 3ghz)
- 4GB Corsair XMS2 RAM (800mhz)
- Primary HDD 640GB (7200 rpm)
- Secondary HDD (for locating games) 150GB Raptor (10000 rpm)
- NVidia GTX280 1024MB
- Asus Striker II Formula motherboard

I originally started off with the 175.19 drivers and crashed so updated to 177.41 and crashed still, tried the 177.83 and still crashed!

After taking advice I had seen from Floating Fat Man (again I thank you FFM for your great contribution on this Forum, we are lucky to have helpful folk like you to help and guide us) on another forum string, I got hold of a copy of Driver Cleaner (I actually got the latest version which was only $9, so around £6) and followed instructions to completely remove drivers before installing each subsequent driver.

I have reverted back to the 177.41 drivers as they seem as good or rather AS BAD as any others but are at least the latest drivers being touted "officially" on NVidia's site for my GTX280.

I am rapidly losing patience with this problem and am close to looking for another MMO to play in the hopes I don't get the same poor experience I am currently getting with COH/V.

 

Posted

Oh yes, and my ISP is Virginmedia Broadband Size XL (20mb)

 

Posted

no i havent moved anything and i verify every time it crashes lol and ive re-installed it it seems to me to be memory leek or sumthing since i have no problems my side i think the devs need to look into this problem

 

Posted

For everyone reporting crashes in this thread: have you all contacted our customer support team (either with an in-game /petition or through the Knowledge Base on PlayNC)?

Diagnosing the cause of repetitive crashes is more easily done through the Support team, as they keep records of solutions to all the problems which means that if your issue is similar to someone elses they'll be able to find it more rapidly than via a forum thread.

Also please note that this forum is for community assistance and is not routinely monitored by support staff (though they do drop by if they have time).