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But I still don't see a need for them. What additional value would they bring?
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Simple issues could be handled by a 'GS', which would free up the GM's to handle the more difficult or time consuming issues. The best part I could see is that a GS would be free labor for NCsoft. I can think of plenty of players who would be lining up to donate their time just to get a special in-game title, special badges, or other freebies that could serve as their 'payment'.
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.Driver Sweeper * CohHelper * HijackThis * TweakCoH * CPU-ID
* Defraggler * Program Security Scan * PC Performance Scan *
Yes PUT ME IN CHARGE OF ALL FARMING tickets...
That would be epic.
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Yes PUT ME IN CHARGE OF ALL FARMING tickets...
That would be epic.
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Hmmm, sounds like The Ultimate Rationale To NOT Implement this 'suggestion' (for lack of a better term).
Response to OP: no real need. The stuff that hangs the GMs is the stuff that hangs us (ie: glitches). These will always take a modicum of time. Other stuff (arbitrating disagreements, exploits, or general he said/she said) still takes tools and the agreement between all players to abide by said GS decisions, and an unreasonable person will not accept a GS' decision as they dont like or 'accept' GM's decisions forcing escalation.
Customer Service is a simple yet tricky business, and if the GM's are on the ball CS-wise; they dont really need 'laymen' to help out. All it 'might' add is a means to add a roadblock or stall tactic to some of the low level annoyances, and if PlayNC needs that then it is probably time to hire another GM or two anyway.
Ninus Lvl 50 Bots/Dark/SM Mastermind Badges: 1384 @Ninus on Global
Put an Ebil MasterMind in the Obal Office: It wont be the first time
Campaigning for Global Global Ignore Champion since 2009!
Help channel and the support staff can do anything you need to do without giving power to a powerhungry player lol.
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Yes PUT ME IN CHARGE OF ALL FARMING tickets...
That would be epic.
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That it would be. 
Might as well choose someone who knows something about the topic, and has an opinion.
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[ QUOTE ]
Yes PUT ME IN CHARGE OF ALL FARMING tickets...
That would be epic.
[/ QUOTE ]
That it would be.
Might as well choose someone who knows something about the topic, and has an opinion.
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You know me, I always have an opinion 
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What are "Game Sages", and what game has them? How well has that worked for them?
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I met the game sage Rosemary one thyme.
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::facepalm::
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* Defraggler * Program Security Scan * PC Performance Scan *