Avatea

Assistant Community Manager
  • Posts

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  1. Thank you for the PMs and for posting in this thread all, keep 'em coming!
  2. Character transfers have been disabled on the North American and European servers in order to investigate an issue with character slots.

    We are hoping to resolve this issue as quickly as possible and will keep you posted as soon as we are able to.

    Many thanks for your understanding!
  3. The server should be back up now. Thank you for your patience with this matter!
  4. The server should be back up now. Thank you for your patience with this matter!
  5. Downtime is expected to run about an hour. More information will follow.
  6. Downtime is expected to run about an hour. More information will follow.
  7. Freedom will be taken down at 10:00 a.m. Pacific Time / 1:00 p.m. Eastern Time to investigate an issue. There is no E.T.A. at this time but we expect Freedom to be made available once again shortly afterwards.

    We will let you know in this thread once your server is back up and running.

    Thank you all!
  8. Freedom will be taken down at 10:00 a.m. Pacific Time / 1:00 p.m. Eastern Time to investigate an issue. There is no E.T.A. at this time but we expect Freedom to be made available once again shortly afterwards.

    We will let you know in this thread once your server is back up and running.

    Thank you all!
  9. The European Account server should also now be back up and running. Thank you all!
  10. UPDATE:

    Please contact Support for all issues related to the NCsoft Launcher. This will not only allow them to have a clearer idea of what issues you are encountering and sometimes help you resolve them straight away, but it will also allow us to manage those issues in a more efficient way.

    Hang in there if you are encountering problems, we're doing everything we can to help you all!




    *******************************

    In order to better diagnose the City of Heroes client crashing issue currently affecting some of you, it would be helpful if we could get everybody experiencing that problem to run the command “nslookup cohlive.patcher.ncsoft.com” in the Command Prompt window and send us the results.
    • To access the command prompt, type "cmd" (without the quotes) in the "Search" field of your Start menu (Windows users).
    • Type in “nslookup cohlive.patcher.ncsoft.com” (without the quotes) in the Command Prompt window that pops up.
    • Leave it to run its course and once you have the information, left click on the icon at the top left corner of the command Prompt window -> Edit -> Select All, then once again left click on the icon at the top left corner of the command Prompt window -> Edit -> Copy, and paste it in this thread or in a PM to Avatea or Zwillinger.

    It would also be useful if we could get your NCApplication.log files along with the result of the above command. Locate those files in the NClauncher install directory on your computer.

    We appreciate this has been a serious inconvenience for some of you and appreciate your help and patience with this matter.
  11. The account server is once again available on the North American servers and the issue affecting character slots has now been resolved. We appreciate your patience with this!

    We are working towards resolving the issue on the European Account server too at this time.
  12. New Player Help System notes edited:
    • When players log in for the first time on a character, they are prompted to select "Help Me!" or "Helper." If the player chooses "Help Me!", their name changes to a purple color, and they will have a title that says "Help Me!" If the player chooses Helper, their name changes to a gold color, and they will have a title that says "Helper."
      • These titles do not override custom temporary titles, and will not display if you have a temporary title.
      • Hitting H will bring up the Help window where it is possible to change your help status.
    • Switching chat tabs to the Help tab will not automatically place the player in the Help chat channel. The player will see Help text, but will need to either type /h or click on the question mark icon in the chat channel selector list to chat to the Help channel.
  13. Thank you for your patience all!
  14. We're also having to take down Pinnacle in a few minutes for a server restart that should take about 10 minutes too. Apologies for the inconvenience!
  15. We're also having to take down Pinnacle in about 10 minutes for a server restart that should take about 10 minutes too. Apologies for the inconvenience!

  16. Issue 20 has launched and we've certainly spent a lot of time talking about some of the exciting new features such as the Incarnate Trials, Incarnate Powers and the new Strike/Task Forces. One new feature that we haven't spent much time talking about is the all new Player Help System. Because so many of us play CoH for the amazing Community, we wanted to introduce a feature that showcases the most helpful and friendly bunch of gamers you'll find this side of Paragon City (or the Rogue Isles if you prefer ).

    To paraphrase the Issue 20 patch notes, the first time you log in on a new character (or an existing character for the first time following the launch of Issue 20) you'll be prompted with a new pop up box. Now at this point you'll be tempted to click as fast you can to make it go away but please, resist that urge, we promise it's worth it! In this popup menu, you're given the option to participate in the Player Help System (hereafter referred to as the PHS) as either a Helper by choosing the "Helper" option or as someone who could use guidance (in game, silly) by selecting the "Help Me!" option. There is also the option to choose "Neither" if you don't wish to participate in the PHS (that's fine, we're keeping all of the cookies to ourselves).

    Players who have chosen the path of a "Helper" will find that their name has been changed to a golden color, as they are treasured members of our community who are giving selflessly of their time (laying it on a bit thick, aren't we?). As a Helper, you'll also be granted the corresponding title of "Helper" should you choose this option, unless you have a temporary title, in which case your temporary title will override the "Helper" title.

    But where can players go for help? Well, the Help Channel has been added to default list of chat channels that are displayed in the Global chat tab. By default, the Help Tab has also been colored orange and is denoted by a question mark (?) to make it easier for new players to find. Also, we've now made it so that typing "/h", "/help" or "/guide" will direct your chat to the Help Channel. To open the actual Help Window, players can type "/helpwindow" or simply press "H" when not in chat mode.

    Thanks to our veteran Community for continuing to be helpful, friendly and just a little wacky. And if you're a new player experiencing City of Heroes for the first time, welcome! Be sure to utilize the Player Help System to make your entry to Paragon City, the Rogue Isles or Praetoria as smooth as possible!

    Join in the Community discussion now!

  17. Issue 20 has launched and we've certainly spent a lot of time talking about some of the exciting new features such as the Incarnate Trials, Incarnate Powers and the new Strike/Task Forces. One new feature that we haven't spent much time talking about is the all new Player Help System. Because so many of us play CoH for the amazing Community, we wanted to introduce a feature that showcases the most helpful and friendly bunch of gamers you'll find this side of Paragon City (or the Rogue Isles if you prefer ).

    To paraphrase the Issue 20 patch notes, the first time you log in on a new character (or an existing character for the first time following the launch of Issue 20) you'll be prompted with a new pop up box. Now at this point you'll be tempted to click as fast you can to make it go away but please, resist that urge, we promise it's worth it! In this popup menu, you're given the option to participate in the Player Help System (hereafter referred to as the PHS) as either a Helper by choosing the "Helper" option or as someone who could use guidance (in game, silly) by selecting the "Help Me!" option. There is also the option to choose "Neither" if you don't wish to participate in the PHS (that's fine, we're keeping all of the cookies to ourselves).

    Players who have chosen the path of a "Helper" will find that their name has been changed to a golden color, as they are treasured members of our community who are giving selflessly of their time (laying it on a bit thick, aren't we?). As a Helper, you'll also be granted the corresponding title of "Helper" should you choose this option, unless you have a temporary title, in which case your temporary title will override the "Helper" title.

    But where can players go for help? Well, the Help Channel has been added to default list of chat channels that are displayed in the Global chat tab. By default, the Help Tab has also been colored orange and is denoted by a question mark (?) to make it easier for new players to find. Also, we've now made it so that typing "/h", "/help" or "/guide" will direct your chat to the Help Channel. To open the actual Help Window, players can type "/helpwindow" or simply press "H" when not in chat mode.

    Thanks to our veteran Community for continuing to be helpful, friendly and just a little wacky. And if you're a new player experiencing City of Heroes for the first time, welcome! Be sure to utilize the Player Help System to make your entry to Paragon City, the Rogue Isles or Praetoria as smooth as possible!
  18. And everything is now back up and running! Thank you all for bearing with us!
  19. The European and North American servers are available but we are waiting for the chat server to be back up!
  20. COMBINED
    • Resolved a compatibility issue preventing the City of Heroes game client from running on XP systems without Service Pack 3 installed.

    CITY OF HEROES
    • None

    CITY OF VILLAINS
    • None

    PRAETORIA

    Neutropolis
    • Replaced a missing wall texture in the Keyes Island section.
  21. We are working to bring the live servers back up. Bear with us while this happens.
  22. The account server is still unavailable and we are keeping an eye on the evolution of this maintenance. We apologize for the inconvenience and thank you for your patience!