Zombie Man

Well, then, I'm genuinely surprised that we don't get regular posts of doom from players complaining about this.

When the all-lieutenant bug was happening, there were regular posts about it.

It could be an intermittent bug. Or a one-time bug that has resurfaced.

Happened to me, too. Read about my travails above. Need to request an IP unlock on your computer. It's a solution we shouldn't have to deal with, but, I'm sure that will work.

UPDATE:

They cleared the IP block and I was able to log in and out and in again to my Master Account.

So... with all the trouble I had... I WAS RIGHT.

I did not put in any bad information. The old make-up-your-own-challenge-and-answer was borked. Attempting to find the 'right' answer, which I knew all the time (how many ways are there to type in "Boots", the name of my friend's dog) locked my IP address. All subsequent fixes didn't work, because they didn't clear that lock.

While the Support Staff was helpful (aside from the veiled threat that helping me in this case was an 'exception') they were also wrong in going about helping me. My emails to them made it clear I was locked out from trying to get in. That's an IP lock. And none of them in helping me recognized that or cleared the lock until I told them to do so. They should have known. Or, to give them the benefit of the doubt, the reset links they sent me should have automatically removed any IP locks -- which may be a more likely scenario since we have seen a huge FAIL in the coding of the website.

Incompetence. Incompetence. Incompetence.

It's time for me to start trashing NCSoft's reputation on all the game sites until they issue a public apology (not specifically to me... to all their customers) and roll back these measures.

UPDATE:

I received by email a link that allowed me to reset my Main Account Password and give the answers to two new challenge questions. I then had access to my account.

Then I tested it: I logged out. Put in my account name and the new password and got this error message:

You cannot login to this account from your current location at this time. If you believe this to be in error, please contact Customer Support.

I tried clearing all NCSoft cookies... nope.

I clicked on 'forgot password' and then correctly answered the two challenge questions and a Captcha to get an email with a new password. I cut and paste that password into the login screen... nope.

I believe that when the system locked my IP out for too many attempts previously, that that lock out still continues. I sent support another email about this. We'll see.

And Mods: My feedback on this remains the same.

Well... as a sphere, it's as tall as it is wide.

You see how wide it is by the size of the blue 'cracks' in the earth. Half that is the radius of the sphere. So, the effect is radius length high above you (if you stayed still and were at the center of the effect) and radius length below you.

So, even if the sphere was as large as 40 ft (as big as Steamy Mist's sphere of influence), then it would only extend 20 ft below you. If you hovered at 40 feet (a typical short range of many cone effects, e.g.), that give players on the ground 20 feet clearance of no effect.

Seriously, if any 'flyers' are flying and hovering with their feet grazing the heads of the foes below, then they're doin' it wrong. Just move to the distance of your shortest ranged attack and it will be fine.

Check this out.

Kudos! Excellent! Wait... how many kudos in a quatloo?

UPDATE:

I was asked to provide these:

-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.

The only one I didn't have was the original Unique Account ID because, you know, SEVEN YEAR OLD EMAILS.

I gave them 10 serial codes for my two accounts. There's more, but, I figured that should be enough.

I get the email back:

At this time, we would like to assist you with logging into this account as an exception. For future inquiries, you may be required to provide additional information to verify ownership of this account.

Thanks? As an exception? Is that a veiled threat you won't help me again unless I pony up everything you asked for?

So, they cleared the passphrase question.

I go to my Main Account. The challenge page has just Date of Birth and the Captcha.

And I keep being told I have the wrong information.

I think I know my DoB. I've entered it into my Master Account at least 50 times with all the purchases I've made.

Well, I sent another email back saying I still can't get in. We'll see what happens.


BTW: All the information they asked for to verify who I am could be found in a hacked email account. If they're only going to verify ID based on access to an email account, they could have done what is the industry standard: sent a new password to my email account.

Tell you what, let me use my credit card information to 'buy' access to my account for $0.00. Then you'll know it's me. At least my credit card company can remember what my date of birth is.

Dear Mods: Can you please pass on my feedback to the people who made these changes: "Sheer idiocy and gross incompetence."

I wonder if your registry for Beta and Test aren't pointing to the same directory. That would cause it to change it to one, then change it back to the other and then back to the other, etc...

Did you also want to join the Nemesis army?

I thought he did a great Boromir in Lord of the Rings!

Use this:

http://app.onlinephotofiler.com/Img1/A_1/6/2/4/54261/e89410e9a11d4d8594748e497b8a3355.jpg

It works here...

It pops up when you use the Market.

It pops up entering the third mission of the Lady Grey Task Force.

It pops up when you click on a Train.

It pops up when you click on Brawl.