Can't log onto my account
By
Father Xmas,
Posted on: 2012-08-11 24:37 in ALL ACCESS Gameplay Technical Issues Bugs
I've logged on to both of my accounts in the past few minutes.
For CoH accounts you log in with your username and password. The email address login is for Aion and Lineage II accounts.
Remember, it is asking for the Master Account username and password, not the game account username and password.
Those are not always the same thing.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Here's the thing: Unless they've changed something in the last few months, I'm pretty sure I'm using the right password and username. And like I said, I tried to retrieve my password and it doesn't recognize my email. It just says "We did not find that email address in our records. Please try again." and this is the only email I use. This isn't user error or forgetfulness. It's definitely something wrong on their end.
Works for me as well.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Ugh. I've been going through the steps with the support people. They reset my password and hints, and I was able to log on and change my password/hints. But I logged out, and tried to log back in with the new password... and... it... didn't work...
Just out of curiosity I tried to retrieve my password and it still says "We did not find that email address in our records. Please try again.".
Try flushing your internet cache just in case. Maybe you've got some bad cookies or something else screwy like that.
Well, looks like the second password reset worked. I'm not entirely sure why I was able to log in originally, but on the first password reset it was partially my fault. I picked a new password that was 14 characters and the max is 13. So either it accepted 14 characters (which it shouldn't have) and screwed up, or it accepted the 13 of the 14 I typed and when I logged in I was typing all 14 (which it shouldn't have let me do) and saw the password as incorrect.
Either way, I can now log in through the site. Thanks everyone.
weird, but whatever works right?
Okay, so... for some reason I'm not able to log onto my game account on the website. It doesn't recognize my email address/username/password. I've made sure all entries are correct. When I try to retrieve my password, it says my email isn't even in the system.
Does anyone else have this problem?
*edit: As a side note, I can log into the game... It's something to do with the site, it seems.*