There are a couple possiblities I can think of.
First, we now have four pages of character slots. Depending on how long you've been gone, this may be up to 3 pages more than you are used to, and your characters might have ended up on later pages. Below the character slots are the arrows to select pages. If your characters have hidden this way, you can re-order them however you like. (Turn on remembering account names at log-in if you want the new order to stick though.)
Second, double check all the servers. I can't speak for you obviously, but when I go back to other MMOs I haven't played for awhile, I can't remember the servers I played on correctly, and have to poke around (unless the servers tell me how many characters I have on them at select screen, which CoH doesn't).
Third, did you ever have a second account, and if so, are your sure you're on the correct one? Or alternately, did you accidently create a new account?
A Fourth possibility is that your account got hacked at some point and characters were maliciously deleted, although it would be hard to know if that was the case. There has never been official character deletion (without cause, like cheating, maybe not even then) to my knowledge, only freeing up of old names for characters under a certain level. And that only twice.
If none of the first three is the case, my only other suggestion is to contact support. (Number four could only be verified via support anyway, and I feel the probability is low regardless.)
Champion 50s (blueside): Marc Bridge, Nicole Bridge, Fred Blaze, Colleen Storms, Sun's Chariot, Moon's Huntress, Point of Pride
Guardian 50s (redside): Connie Mand
AE arc: Spirit Plane Invasion, #29282, @Honbrid
Were the characters there during your short stint as a free player, before you re-subscribed? If they weren't there at all, I'm thinking the most likely scenario is that you created a new account without intending to.
Bear in mind that you can have several "sub-accounts" under each Master Account. When the game was still subscription-only and the free portion was limited to a 7-day trial, I created literally 10 trial accounts under a single Master Account (which are still there). All of them are considered separate, and would have to be subscribed separately. You may have inadvertently done something like that.
So log into the main Account Management site, and check the right-hand side, under Game Accounts, and see how many City of Heroes accounts you have under that single Master Account, and, if there's more than one, whether you subscribed the wrong one.
Yes, I'm thinking the same thing. Support might have misunderstood you, and helped you start a new account instead. Perhaps they just could not locate the old account based on the information you gave them.
If you are *sure* you have your old account, then the rest of Honbrid's post applies. Double check all servers, check for characters moved beyond the first page, hope you or somebody else didn't delete them...
Quote:
From the OP, it really doesn't sound like he's contacted support at all yet. I think he just remembered his old login info.|
Originally Posted by gameboy1234
Yes, I'm thinking the same thing. Support might have misunderstood you, and helped you start a new account instead. Perhaps they just could not locate the old account based on the information you gave them.
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Normally, the servers are ordered with the last server you logged into first on the list, and the rest in order from lowest to highest server load. When Freedom launched, all accounts forgot which server was the last logged in. Since it only affected one login, I wouldn't be surprised if most people forgot about it.
However, if the OP quit playing before Freedom launched, the server he last logged in to could be anywhere on the list.
I would recommend checking all the servers for characters. And since the list is somewhat fluid, it might be a good idea to write down a list and check off the servers as you check them. Be sure to look at all 4 pages.
One last thing - it's possible that your playerslot.txt file is corrupt. That's VERY unlikely, considering that you're on a fresh install, but if it happened, it can sometimes make characters vanish from your list. Hyperstrike wrote a good little guide on fixing the playerslot.txt file. I'll see if I can find it, and add the link to my post if I can.
Edit: Here it is: http://boards.cityofheroes.com/showthread.php?p=4296006
@Roderick
I've been away from the game for a few years and decided to try it out again. I installed the game from the website and was able to log into my old account but when I upgraded back to a paid (vip) sub none of my old characters were on the servers I used to play on. Does anyone know why this is or do I just need to contact support?
Thanks.