A few crashes since the June 29 patch


Hyperstrike

 

Posted

The game has crashed on me a total of 4 times now since the June 29 patch that fixed the teleport problem in the summer event trial.

1 time I went to claim an inspiration from character email that was from super packs and right when I clicked 'claim' it crashed.

Another time I was in the summer event and was the Grifter in the heist and right when I clicked on Silvia Rexem (not sure the exact spelling) her dialogue window started to appear where I could make the first choice to 'flirt' with her, but the window didn't have any text and hadn't finished loading because the game crashed on me. This really sucked because I only needed the Perfect Grifter badge on that character and chose that role to make sure I got it. I was able to rejoin the event but my team was in the hideout with almost the 20 goons defeated and I chose my role again and then entered right when the Silvia Rexem AV spawned. So I had to do the event AGAIN to get the badge.

The most recent crash was right before posting this. I decided to call it a day and log out for the night. I was at the character select screen and clicked the back button to go to the server list. Right when I clicked the 'go back to log in screen' button the game crashed on me.

The other 1 time it crashed I don't remember what I was doing.

After the second or third time the game crashed on me, I ran a repair(consistency check) in the NC Soft launcher on the game hoping to prevent future crashes, but to no avail apparently.

Edited for a few typos.


 

Posted



If you can get the info and post it back here we might be able to figure something out.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

CoH Helper:

Code:
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 5, 2012 15:54 (-07:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: Hewlett-Packard
System Model: p6823w
BIOS: BIOS Date: 06/29/11 18:39:46 Ver: 6.08
Central Processor: AMD Phenom(tm) II X2 521 Processor (2 CPUs), ~3.5GHz
Memory: 9216MB
.Net Memory Report: 7555MB out of 9215MB available
Page File: 16556MB (1872MB currently in use)
C Drive: (Hitachi HDS721010CLA632 SATA Disk Device) 512550MB out of 942266MB (54%) free
D Drive: (Hitachi HDS721010CLA632 SATA Disk Device) 1404MB out of 11499MB (12%) free
E Drive: (hp DVD RW AD-7251H5 SATA CdRom Device) zero-size drive
J Drive: (ZGB ZGLMRWH6NW SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: 
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 240
Manufacturer / Chip: NVIDIA / GeForce GT 240
Video Memory: 4050 MB
Driver Version: 8.17.13.142
Driver Date: 5/15/2012 3:48:00 AM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6251
Driver Date: 11/23/2010 3:16:56 AM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6251
Driver Date: 11/23/2010 3:16:56 AM


WMI Information
Motherboard Manufacturer: FOXCONN
Motherboard Model: (empty)
Motherboard Product: 2AB1 
Motherboard Version: 1.00
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 06/29/11 18:39:46 Ver: 6.08
BIOS Version: HPQOEM - 20110629
BIOS Release: 20110629000000.000000+000


Registry Information for Current User
Resolution: 1600x900
3D Resolution: 1600x900 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 1, 1
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found


 

Posted

Hijack This:

Code:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:55:33 PM, on 7/5/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Downloads\Games\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Display] C:\Program Files (x86)\APC\APC PowerChute Personal Edition\DataCollectionLauncher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3034823580-3520824629-1257163424-1012\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3034823580-3520824629-1257163424-1012\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files (x86)\APC\APC PowerChute Personal Edition\Display.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20614.www2.hp.com/ediags/gmd...pdetect118.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: APC Data Service - American Power Conversion Corporation - C:\Program Files (x86)\APC\APC PowerChute Personal Edition\dataserv.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files (x86)\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: HP Support Assistant Service - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe (file missing)
O23 - Service: HP Auto (HPAuto) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9315 bytes


 

Posted

I did the pahtping thing in command prompt as per the instructions and this is all it came up with. (some redactions for my privacy)

Code:
Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
  0  (computer name and IP address redacted) 
  1  (IP address redacted) 
  2     *        *        *     
Computing statistics for 25 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           (computer name and IP address redacted) 
                                0/ 100 =  0%   |
  1    2ms     0/ 100 =  0%     0/ 100 =  0%  (IP adress redacted) 

Trace complete.
The example used on the 'asking for help' section seems to have more info. I ran the command in command prompt twice to be sure I did it right.


 

Posted

Quote:
Originally Posted by Hyperstrike View Post


If you can get the info and post it back here we might be able to figure something out.
Thank you very much for the link. I now have it bookmarked.


 

Posted

Quote:
Originally Posted by monkeyslap View Post
Thank you very much for the link. I now have it bookmarked.
You can always click on the image in my sig too. It has a master link back to my website. You can follow the links back to the board from there or view the same guides on the site.

Had to do it this way because it was getting ridiculous trying to cram all those buttons (or equivalent text) into the measily sig space.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by monkeyslap View Post
Video Device Name: NVIDIA GeForce GT 240

Resolution: 1600x900 A little... high for a 240.
3D Resolution: 1600x900 (Not using renderscale)

Physics Quality: High

Anti-aliasing: 4x Yeah.
Anisotropic Filtering: 4x Seeing the problem.
Texture LOD Bias: Smooth
Water Effects: Ultra quality Now.
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality Yep!
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found
Please note the highlighted areas in the quote above.
I think you're simply overloading the graphics card at your current settings.

Probably not the SOLE reason though.

The summer event can be flaky at times. Even I've been dumped from time to time.

The fact that you're running your card out on the ragged edge of it's performance envelope probably isn't helping though when you come across flaky areas where stronger cards might not hitch and die.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by Hyperstrike View Post
Please note the highlighted areas in the quote above.
I think you're simply overloading the graphics card at your current settings.

Probably not the SOLE reason though.

The summer event can be flaky at times. Even I've been dumped from time to time.

The fact that you're running your card out on the ragged edge of it's performance envelope probably isn't helping though when you come across flaky areas where stronger cards might not hitch and die.
My resolution is set to match my desktop resolution which is the max my monitor supports.

To be honest, for a while before the summer event I had the game settings to advanced ultra mode and had some things turned up a bit and it ran perfectly fine. Shortly after the event started I was getting some graphics lag, especially in Atlas Park 1 with all the players there, so I turned off advanced ultra and just used the slider for ultra mode.

You pointed out some things but didn't offer any suggestions or clarify much, and what you highlighted is a bit confusing and vague. I'm not that computer literate.

And....apparently I'm not the only one having problems with crashes lately.
http://boards.cityofheroes.com/showthread.php?t=292523

Edit: My graphics card is a 512MB.

Edit 2: Forgot to mention, my graphics card is using the default nVida settings. Last month I clicked help in the nVidia control panel to have it check for updates and received an error. So I went to the nVidia website and found there were updated drivers. I uninstalled the control panel and drivers and did a clean install resetting the settings to default with the new updated software/drivers in June. I also just did a check and no new drivers yet.


 

Posted

What hyperstrike is saying is, lower these settings.

It doesn't matter how much memory is on the GT240 some evil marketing people have them stick 2Gbs of RAM on them, its still going to be a slow card.

Edit: Until a person posts CoH helper, I don't really pay much attention to the post.


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by monkeyslap View Post
My resolution is set to match my desktop resolution which is the max my monitor supports.

To be honest, for a while before the summer event I had the game settings to advanced ultra mode and had some things turned up a bit and it ran perfectly fine. Shortly after the event started I was getting some graphics lag, especially in Atlas Park 1 with all the players there, so I turned off advanced ultra and just used the slider for ultra mode.

You pointed out some things but didn't offer any suggestions or clarify much, and what you highlighted is a bit confusing and vague. I'm not that computer literate.

And....apparently I'm not the only one having problems with crashes lately.
http://boards.cityofheroes.com/showthread.php?t=292523

Edit: My graphics card is a 512MB.

Edit 2: Forgot to mention, my graphics card is using the default nVida settings. Last month I clicked help in the nVidia control panel to have it check for updates and received an error. So I went to the nVidia website and found there were updated drivers. I uninstalled the control panel and drivers and did a clean install resetting the settings to default with the new updated software/drivers in June. I also just did a check and no new drivers yet.

Sorry. I sometimes get so carried away with my snarkiness I don't always remember to give full advice. Beat my face in about that later.

Thing is, your settings are up too high for that card.

If you want to keep it at 16x9, I'd recommend turning Ambient Occlusion OFF. COMPLETELY.

See what that does for you first. If that doesn't help, try reducing FSAA and Anisotropic Filtering down to 2x. THAT should give your card some breathing room when graphical *blips* in the game whack your framerates down. If it doesn't completely smooth over performance issues, it should at least reduce something that, previously, would have been crash-worthy to something that just lags you for a second.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by newchemicals View Post
What hyperstrike is saying is, lower these settings.

It doesn't matter how much memory is on the GT240 some evil marketing people have them stick 2Gbs of RAM on them, its still going to be a slow card.

Edit: Until a person posts CoH helper, I don't really pay much attention to the post.
I DID post the CoH Helper info as per Hyperstrike's suggestion.

Edit: You do have a valid point. But I wasn't posting how much vram my graphics card has to say it's the best or more than good enough to run the game on high settings. I posted it in case it was relevant and to get advice on what settings I could turn down in the game for better performance, in case there was someone more technically knowledgeable and knows about these kinds of things.

I'm kinda a dunce when it comes to these sort of things.


 

Posted

Quote:
Originally Posted by Hyperstrike View Post
Sorry. I sometimes get so carried away with my snarkiness I don't always remember to give full advice. Beat my face in about that later.

Thing is, your settings are up too high for that card.

If you want to keep it at 16x9, I'd recommend turning Ambient Occlusion OFF. COMPLETELY.

See what that does for you first. If that doesn't help, try reducing FSAA and Anisotropic Filtering down to 2x. THAT should give your card some breathing room when graphical *blips* in the game whack your framerates down. If it doesn't completely smooth over performance issues, it should at least reduce something that, previously, would have been crash-worthy to something that just lags you for a second.
I didn't see your post as snarky in the least.

I didn't change the settings yesterday but the game seemed to run pretty smoothly, even in AP1 with lots of players around. Maybe the weekly maintenance had fixed it. But, I will try out your suggestions to see if that can avoid future problems. It's just weird how I didn't have any problems at all until that June 29 patch.

Thanks for the help and I'll post again if I have more questions.


 

Posted

Note: You WILL notice that the game tends to get choppier right after big patches. Some of this is possibly due to how clients and the servers cache game assets.

That and file fragmentation may have something to do with it as well.

If you're running on a system with a hard drive and 3rd party defrag software, you can:

  • Patch.
  • Start the game up.
  • Do the file checks.
  • Log into the game.
  • Sign off.
  • Defrag the PIGG directory and any fragmented files in the CoH root directory.


My main machine is on an SSD RAID. So I don't need to defrag.
My laptop, I usually have it defrag right after an update with the method described above.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by monkeyslap View Post
I DID post the CoH Helper info as per Hyperstrike's suggestion.

Edit: You do have a valid point. But I wasn't posting how much vram my graphics card has to say it's the best or more than good enough to run the game on high settings. I posted it in case it was relevant and to get advice on what settings I could turn down in the game for better performance, in case there was someone more technically knowledgeable and knows about these kinds of things.

I'm kinda a dunce when it comes to these sort of things.
You were refering to another post, but that post didn't have any CoH helper. Therefore, who knows what the issue was.


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by newchemicals View Post
You were refering to another post, but that post didn't have any CoH helper. Therefore, who knows what the issue was.
You did not reference the link I posted in your previous post specifically, so I assumed you were referring to me. Thanks for clearing that up.

Please try to be more specific when responding to me in the future. My poor little brain can't handle the confusion.


 

Posted

As per Hyperstrike's suggestions, I turned off ambient occlusion, FSAA and Anisotropic Filtering down to 2x. Then I defragged my hard drive and ran disk cleanup.

The stupid game just crashed on me AGAIN. This is the 5th time since the June 29 patch.

I had a freespec on my Arachnos Soldier from the 8th anniversary in May and used the /respec command. I clicked finish and chose yes that I was sure and the game went *poof*. When I logged back in the respec had gone through though.

At this point I highly doubt it is a graphics issue because, as I stated earlier, everything worked perfectly fine with what I had the settings at until the June 29 patch.

I don't know what else I can do aside from uninstalling and reinstalling the NC Soft launcher and CoH and I don't want to spend 2 hours doing that.


 

Posted

Quote:
Originally Posted by monkeyslap View Post
As per Hyperstrike's suggestions, I turned off ambient occlusion, FSAA and Anisotropic Filtering down to 2x. Then I defragged my hard drive and ran disk cleanup.

The stupid game just crashed on me AGAIN. This is the 5th time since the June 29 patch.
Note. Five random crashes in a 9 day period, while annoying as hell is NOT excessive.
If you were crashing *every* time you booted up, or regularly when you did specific things (like the mapserv in the Tyrant personal mission).

There could be a stray memory leak being caused by some screwy conjuction of issues between your hardware, the game, and the OS. Reinstalling, likely, wouldn't fix this.

It COULD be a driver timeout. But the latest version of the nVidia driver actually notifies you of this and takes you to the MS KB article on the issue.

And please don't forget you're running Windows here. While it's MUCH better than it used to be, please understand that "Windows" and "stability" or "uptime" aren't generally related concepts.

I have random crashing in the game from time to time. You're never going to fix it 100%. Ever.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

This is one of those 10GB of RAM HP machines. I've seen a few posts about them having issues.

If you want to try and narrow it down monkeyslap, you *may* have to resort to more drastic measures to fix this.

We are going to need more info, so its time for twenty questions...
I would start with cheap and easy first.

How hot is your machine getting? HWmonitor or core temp might give us some answers to this.

I checked on the HP website, you added in the GT240 card, who made the card? The card is often made with cheap parts in order to be profitable but knowing who made it and exactly which card can be helpful. How old is it? It would not be too surprising that the video card is failing.

Do you have a friend who can loan/help/assist with a spare graphics card?

Lets start with easy stuff first, reformatting hard drives is the nuclear option when everything else doesn't yield any answers.


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by Hyperstrike View Post
Note. Five random crashes in a 9 day period, while annoying as hell is NOT excessive.
If you were crashing *every* time you booted up, or regularly when you did specific things (like the mapserv in the Tyrant personal mission).
Well 5 crashes in 9 days when it's been a few months since I last crashed does seem a bit excessive to me.

Quote:
Originally Posted by Hyperstrike View Post
There could be a stray memory leak being caused by some screwy conjuction of issues between your hardware, the game, and the OS. Reinstalling, likely, wouldn't fix this.
You mean just reinstalling the game? Yeah probably not. I have 9GB of ram though.

Quote:
Originally Posted by Hyperstrike View Post
It COULD be a driver timeout. But the latest version of the nVidia driver actually notifies you of this and takes you to the MS KB article on the issue.
Yeah I opened the nVidia control panel and looked around in there and everything seems to be running fine with no indication of problems. I did notice 1 thing though. In the control panel I clicked on 'Manage 3D Settings' on the left and clicked the Programs tab, and added CoH to the list. Ambient occlusion: Not supported lol.
Also FXAA in both global and program settings was set to Off and I don't plan on changing that. I may just turn it off completely in the game settings though.

Quote:
Originally Posted by Hyperstrike View Post
And please don't forget you're running Windows here. While it's MUCH better than it used to be, please understand that "Windows" and "stability" or "uptime" aren't generally related concepts.
Tell me about it. Oh wait, you just did. lol

Quote:
Originally Posted by Hyperstrike View Post
I have random crashing in the game from time to time. You're never going to fix it 100%. Ever.
Yeah I know.

P.S. Hey I figured out how to multi-quote.
Edit: well at least how to separate your post so I can respond to each individual thing you said. lol


 

Posted

Quote:
Originally Posted by newchemicals View Post
This is one of those 10GB of RAM HP machines. I've seen a few posts about them having issues.

If you want to try and narrow it down monkeyslap, you *may* have to resort to more drastic measures to fix this.

We are going to need more info, so its time for twenty questions...
I would start with cheap and easy first.

How hot is your machine getting? HWmonitor or core temp might give us some answers to this.

I checked on the HP website, you added in the GT240 card, who made the card? The card is often made with cheap parts in order to be profitable but knowing who made it and exactly which card can be helpful. How old is it? It would not be too surprising that the video card is failing.

Do you have a friend who can loan/help/assist with a spare graphics card?

Lets start with easy stuff first, reformatting hard drives is the nuclear option when everything else doesn't yield any answers.
My computer came with 4GB ram and a few months ago my uncle upgraded his to the max 16GB, which my comp can also take. He gave me his 5GB of old ram giving me a total of 9GB, not 10GB. His computer is the same brand as mine, HP, and although his is a slightly older model, they are nearly identical inside and have the same exact case.

My computer came with on-board ATI 256MB graphics. My mom gave me the video card from her old system after she bought me my current system because she bought a small E-Machine that the GT240 won't fit in (micro ATX I think). She bought the video card on Newegg about a year ago and our computers about a month after. So it isn't THAT old.

Friends? I don't get out much. I'm not really a sociable person in public.

And I said I would uninstall and reinstall CoH and the NC Soft launcher as a last resort, not my whole OS. Are you crazy?

Note: info you requested will be in next post. The forums keep giving me an error about "too many characters, try removing some or shortening your post".


 

Posted

I used Core Temp about a year ago on my laptop. But when they came out with an updated version, something broke and 1 of the functions didn't work right anymore. I emailed them about it and they told me to do some weird steps in Windows to get it working again. I replied back and told them the older version worked fine and still worked fine and they got rude and said to do what they suggested or don't use the program at all. I don't use it anymore.

I did get the WD Monitor and in I clicked 'File>Save monitoring data' and it created a text file to save. But for some reason the forums is giving me an error when trying to post it saying there are too many characters like '<>--;" and to remove some or shorten the post.

But I do have a screen shot.


 

Posted

Quote:
Originally Posted by monkeyslap View Post
Are you crazy?
Why ask questions to which you already know the answers?

Quote:
Note: info you requested will be in next post. The forums keep giving me an error about "too many characters, try removing some or shortening your post".
Yeah, the forums have a character limit for posts. It prevents someone from posting the text to War and Peace into a post several dozen times and flooding the server.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Quote:
Originally Posted by Hyperstrike View Post
You can always click on the image in my sig too. It has a master link back to my website. You can follow the links back to the board from there or view the same guides on the site.

Had to do it this way because it was getting ridiculous trying to cram all those buttons (or equivalent text) into the measily sig space.
Because you haven't invested in that Null Time Pocket I told you about...tsk, tsk.


 

Posted

Happened again. I went to respec another character and I click the 'Yes' button on the warning to do a final conformation and finish the respec and it crashed AGAIN.

At this point I highly doubt it is my graphics card. And I don't think it's the drivers because I installed the latest version June 11, and I didn't start having problems until the most recent game patch on June 29.