Major lag when playing COH...
By
Father Xmas,
Posted on: 2012-06-27 06:22 in ALL ACCESS Gameplay Technical Issues Bugs
Hijack This Log...
Code:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:28:23 AM, on 6/27/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Users\Rspratt\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoCast.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Motorola Mobility\MotoCast\bin\MotoCast-thumbnailer.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.gboxapp.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {687578b9-7132-4a7a-80e4-30ee31099e03} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\Rspratt\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Advanced SystemCare 5] "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
O4 - HKCU\..\Run: [MotoCast] "C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoLauncher.lnk"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: DeviceMonitorService - Nero AG - C:\Program Files (x86)\Motorola Media Link\Lite\NServiceEntry.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Motorola Device Manager Service (Motorola Device Manager) - Unknown owner - C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PST Service - Motorola - C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 10061 bytes
pathping...
Code:
Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
0 USWS4.fabricomairport.co.uk [10.20.224.102]
1 10.20.224.1
2 74.254.195.129
3 12.94.172.237
4 cr1.nsvtn.ip.att.net [12.122.148.26]
5 cr1.nsvtn.ip.att.net [12.122.154.225]
6 cr2.nsvtn.ip.att.net [12.122.28.70]
7 cr1.dlstx.ip.att.net [12.122.1.241]
8 cr2.dlstx.ip.att.net [12.122.1.210]
9 cr81.ftwtx.ip.att.net [12.122.100.69]
10 gar2.dlrtx.ip.att.net [12.122.100.29]
11 12.249.201.12
12 cityofheroes.com [64.25.35.107]
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 USWS4.fabricomairport.co.uk [10.20.224.102]
0/ 100 = 0% |
1 7ms 0/ 100 = 0% 0/ 100 = 0% 10.20.224.1
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% 74.254.195.129
0/ 100 = 0% |
3 153ms 1/ 100 = 1% 1/ 100 = 1% 12.94.172.237
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% cr1.nsvtn.ip.att.net [12.122.148.26]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% cr1.nsvtn.ip.att.net [12.122.154.225]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% cr2.nsvtn.ip.att.net [12.122.28.70]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% cr1.dlstx.ip.att.net [12.122.1.241]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% cr2.dlstx.ip.att.net [12.122.1.210]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% cr81.ftwtx.ip.att.net [12.122.100.69]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% gar2.dlrtx.ip.att.net [12.122.100.29]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 12.249.201.12
0/ 100 = 0% |
12 171ms 0/ 100 = 0% 0/ 100 = 0% cityofheroes.com [64.25.35.107]
Trace complete.
Your graphics chipset is the biggest limiter here with the amount of memory being the second biggest limiter. In addition, your free space is at 4%. Windows has problems when Free Space gets below 20%-25% and being at 4% it is definitely going to have problems. Free up space on your hard drive, buy a bigger drive and clone this one onto it or add a second drive and move your documents, pictures, music, etc to that drive to free up the space.
You have a PCI-Express x16 slot in the computer that should be able to take a better graphics card. Of course, your power supply may need to be upgraded to be able to use a better power supply.
A RAM upgrade would help, but you are still limited by the sub-par graphics chipset.
Without spending any money, you can do the following in the in-game settings.
Lower your Particle count to 25050 or lower.
Lower Anisotropic Filtering to Off or 2X.
Lower the Physics Quality.
Lower the Water Effects.
Turn Bloom to OFF.
Lower the Shader Detail to Low or Off.
In the Startup section (O4 in the HJT logs) turn off Adobe ARM, Java Updater, DivX Updater, Google Update and possibly the MotoLauncher. Those programs don't NEED to be running at startup, take up valuable and limited resources and will launch when they are needed or you can manually check for updates to the various software.
Changing these in-game settings and stopping the extraneous programs from launching at Startup won't resolve all of the problems but they should alleviate them somewhat.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Thanks so much for your help. I'll try these settings and we'll go from there.
I think your biggest problem, that you can control with cost, is free disk space. Windows does do well with memory hungry programs when coupled with I'm guessing, a very fragmented swap file. Archieve some stuff to CD or DVD, free up around 100-150 gigabytes (a utility like CCleaner is useful in removing cumulative cruft of log and temp files) and defrag your hard drive (I like Auslogics Disk Defrag, faster than defrag in Windows 7). Then reboot and defrag it again. Then reboot one more time. Hopefully the page file will be relatively in one block by then.
The problem I think you are having is due to having only 2GB of memory that the page file is being used a lot as well as other dynamic loading of assets while playing and nothing kills consistent performance like needing to thrash the hard drive. So don't run chrome or any browser while running the game because more memory available to the game, the less it will need to shuffle it to the swap file.
As for hardware wise, yes the x600 SE is a extremely old video card based on the same GPU family as the ATI 9xxx line. It's purely a Dx9 fixed pipeline design so lots of custom shaders running will wipe out performance. Depth of Field and Bloom will impact frame rate noticeably. My recomendation, assuming you are willing to put in the time, is to find someplace to park your character safely (so it should come under attack while tweaking the graphic setting) with a good view of the zone, move the graphics setting slider all the way to the left and then turn on the advance options so you can do some tuning. To display the game's frame rate you type into the chat bar /showfps 1. This will display the frame rate along the top right area of the screen. With that and the graphics options up you can make adjustments one at a time and see how they impact performance. Depth of Field, Bloom, Water Shader and general Shader settings will likely have the most impact to frame rate. If frame rate is still poor than you may have to reduce the World Details setting which will reduce the distance that fix objects will be rendered.
Personally I wouldn't put any money into a system that old. Not when something like this (A8-3820 based) is available at places like Staples and Office Depot in the $500-600 price range. I set one up a few weeks ago for a friend and it gets 30-40 fps at minimum ultramode settings at 1440x810 in a window (they had a 1600x900 monitor but that resolution is too high for min UM but does 60FPS at full screen with UM off). I'm not a fan of prebuilt store PCs but for a gamer on a tight budget, the AMD A8 with it's rather substantial integrated GPU is a lot better than an Intel Sandy or Ivy Bridge machine with those chips integrated GPU.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Hello all. First off I'd like to say thanks for any help you can give me. Now...I am having major lag issues when trying to play COH. From the point the character comes on screen it starts. The controls are very sluggish and it pretty much makes for a horrible experience trying to play.
I used the COHHelper to gather this info...
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at June 27, 2012 09:03 (-04:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: Dell Inc.
System Model: OptiPlex GX620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A11
Central Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs), ~3.2GHz
Memory: 2048MB
.Net Memory Report: 800MB out of 2046MB available
Page File: 2402MB (1689MB currently in use)
C Drive: (WDC WD800JD-75MSA3 ATA Device) 3345MB out of 76285MB (4%) free
D Drive: (ATAPI iHAP122 W ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon X300/X550/X1050 Series
Manufacturer / Chip: ATI Technologies Inc. / RADEON X600 SE (0x5B62)
Video Memory: 894 MB
Driver Version: 8.593.100.0
Driver Date: 2/11/2010 1:12:10 AM
Driver Language: English
Sound Device Description: Speakers (SoundMAX Integrated Digital Audio)
Driver File: smwdm.sys
Driver Version: 5.12.0002.7010
Driver Date: 11/29/2005 10:20:54 PM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0F8098
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A11
BIOS Version: DELL - 7
BIOS Release: 20061130000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Medium
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
Thanks again for all help provided, it is much appreciated.