vshore100

Citizen

Posts
4
Joined
Jun 2012

Major lag when playing COH...

POST-ACTION

Thanks so much for your help. I'll try these settings and we'll go from there.
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Major lag when playing COH...

POST-ACTION

pathping...

Code:

Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
  0  USWS4.fabricomairport.co.uk [10.20.224.102] 
  1  10.20.224.1 
  2  74.254.195.129 
  3  12.94.172.237 
  4  cr1.nsvtn.ip.att.net [12.122.148.26] 
  5  cr1.nsvtn.ip.att.net [12.122.154.225] 
  6  cr2.nsvtn.ip.att.net [12.122.28.70] 
  7  cr1.dlstx.ip.att.net [12.122.1.241] 
  8  cr2.dlstx.ip.att.net [12.122.1.210] 
  9  cr81.ftwtx.ip.att.net [12.122.100.69] 
 10  gar2.dlrtx.ip.att.net [12.122.100.29] 
 11  12.249.201.12 
 12  cityofheroes.com [64.25.35.107] 

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           USWS4.fabricomairport.co.uk [10.20.224.102] 
                                0/ 100 =  0%   |
  1    7ms     0/ 100 =  0%     0/ 100 =  0%  10.20.224.1 
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  74.254.195.129 
                                0/ 100 =  0%   |
  3  153ms     1/ 100 =  1%     1/ 100 =  1%  12.94.172.237 
                                0/ 100 =  0%   |
  4  ---     100/ 100 =100%   100/ 100 =100%  cr1.nsvtn.ip.att.net [12.122.148.26] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  cr1.nsvtn.ip.att.net [12.122.154.225] 
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  cr2.nsvtn.ip.att.net [12.122.28.70] 
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  cr1.dlstx.ip.att.net [12.122.1.241] 
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  cr2.dlstx.ip.att.net [12.122.1.210] 
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  cr81.ftwtx.ip.att.net [12.122.100.69] 
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  gar2.dlrtx.ip.att.net [12.122.100.29] 
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  12.249.201.12 
                                0/ 100 =  0%   |
 12  171ms     0/ 100 =  0%     0/ 100 =  0%  cityofheroes.com [64.25.35.107] 

Trace complete.

Major lag when playing COH...

POST-ACTION

Hijack This Log...

Code:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:28:23 AM, on 6/27/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Users\Rspratt\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoCast.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Motorola Mobility\MotoCast\bin\MotoCast-thumbnailer.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Rspratt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Rspratt\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.gboxapp.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: (no name) - {687578b9-7132-4a7a-80e4-30ee31099e03} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\Rspratt\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Advanced SystemCare 5] "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
O4 - HKCU\..\Run: [MotoCast] "C:\Program Files (x86)\Motorola Mobility\MotoCast\MotoLauncher.lnk"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fabricomairport.co.uk
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: DeviceMonitorService - Nero AG - C:\Program Files (x86)\Motorola Media Link\Lite\NServiceEntry.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Motorola Device Manager Service (Motorola Device Manager) - Unknown owner - C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PST Service - Motorola - C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10061 bytes

Major lag when playing COH...

POST-ACTION

Hello all. First off I'd like to say thanks for any help you can give me. Now...I am having major lag issues when trying to play COH. From the point the character comes on screen it starts. The controls are very sluggish and it pretty much makes for a horrible experience trying to play.

I used the COHHelper to gather this info...

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 27, 2012 09:03 (-04:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: Dell Inc.
System Model: OptiPlex GX620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A11
Central Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs), ~3.2GHz
Memory: 2048MB
.Net Memory Report: 800MB out of 2046MB available
Page File: 2402MB (1689MB currently in use)
C Drive: (WDC WD800JD-75MSA3 ATA Device) 3345MB out of 76285MB (4%) free
D Drive: (ATAPI iHAP122 W ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon X300/X550/X1050 Series
Manufacturer / Chip: ATI Technologies Inc. / RADEON X600 SE (0x5B62)
Video Memory: 894 MB
Driver Version: 8.593.100.0
Driver Date: 2/11/2010 1:12:10 AM
Driver Language: English

Sound Device Description: Speakers (SoundMAX Integrated Digital Audio)
Driver File: smwdm.sys
Driver Version: 5.12.0002.7010
Driver Date: 11/29/2005 10:20:54 PM

WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0F8098
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A11
BIOS Version: DELL - 7
BIOS Release: 20061130000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Medium
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

Thanks again for all help provided, it is much appreciated.
- POST-DATE
- REPLY-COUNT replies