Whenever you first log in to any server as a Premium player, all your slots get locked. When you upgrade to VIP, none of them get automatically unlocked, but you are given 12 unlocks per server, plus one per slot that you've assigned to the server.
The 0/15 that you are seeing means that you have 15 unlocks available, and 0 used. Unused slots default to empty character slots, which is why you see 15 available slots. Each time you unlock a character, the number of available empty slots will decrease by one.
Global slots aren't used to unlock characters. They're used to add more slots to a server.
Just unlock your characters by logging them in. From what you described, everything is as it should be, and will work fine.
@Roderick
Roderick is correct. Went through it myself.
Alternately, if there are any characters there you don't care TO unlock, you'll have a "free" open slot. (Scroll past your characters and you should see a bunch of Create Character, then - since you mention 0/15 - a bunch of locked slots.
Personally, I'd love either an "Unlock all" button or the ability, when re-upgrading to VIP, to just put a check next to a slew of characters and click "Unlock Checked Characters."
Thanks for the info it worked out just fine. I have everything unlocked now. The only thing that is strange is that I cannot get on the test server. It gives me a strange error message. But I have contacted support about it. Just waiting to hear from them.
Ebony Fists: Level 50 DM/Regen Scrapper, Gloom Piston Robotics/Dark mastermind level 34, QueenFireMare: Level 34 Fire blaster (pure fire),
Others are reporting having problems accessing the Test Server as well. It seems to be a problem with that server.
You should be able to access the Beta server if you've installed it.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I am a VIP player, that actually thought that I had until 5/31/12 to add in more game time by adding a game time card. I have been a VIP for a long while using game time cards. I like buying them because I get a chance to talk to some of my favorite people that work at my local game shop that I buy them from.
So here is the deal, my account was downgraded to premium on 5/30/12. Then on 5/31/12 I bought and added a game time card. So I figure that all characters would be unlocked. That has not happened. All characters have been unlocked except for the ones on Protector, my main server, Infinity, Triumph, and Pinnacle. I have the right number of slots on those servers open but with no characters on them. But my characters that are on them are locked. I will use my main server to further explain my situation.
I have used three of my global slots to unlock extra slots on Protector. So that server shows 0/15 when I used the game time card. Global slot left are 5, but there are six characters on that server. Plus there are more on other servers so I could not possibly use my global slots to unlock them all. Also if I did that then there would be more character slots unlocked on those servers than what I originally intended. I only use my global slots if I feel they are needed.
What do I do to unlock those characters on Protector and the rest of the servers, where I do not have any more slots unlocked on them than I currently have. I really thought that all characters would be unlocked when I added a game time card.
Ebony Fists: Level 50 DM/Regen Scrapper, Gloom Piston Robotics/Dark mastermind level 34, QueenFireMare: Level 34 Fire blaster (pure fire),