Account Details page doesn't agree with itself

Okay, so I discovered this while trying to work out whether I had the correct number of reward tokens, because I thought I didn't have the one for my last month of VIP time and wanted to be sure (I don't, but that's another issue that I've already contacted support over). I noticed something very strange on my Account Details page: It lists my total paid time as two years, ending on February 17th, 2013, which I know to be wrong - by those numbers, I paid for my first month on January 17th, 2011 (partway through issue 19) when I have in fact been paying continuously since Going Rogue was released (August 17th, 2011).

The even stranger part is that my listed serial code history does list its first entry after the creation of the trial account as "Retail" dated August 17th, 2010, which is much more in keeping with my memory of an immediate Going Rogue purchase. In fact, by these dates I should have twenty months of paid time instead of the fourteen months indicated in the top half of the page, and for which I have collected reward tokens. I was under the impression that accounts that existed prior to Freedom would receive reward tokens for paid months retroactively, which suggests I should have six more tokens than I do - am I mistaken in this belief?

Long story short: Why don't these numbers match each other?

If you have any free months (such as the free month you got with Going Rogue or any other retail box codes applied to your account) or any free time from things like the Refer a Friend program or the Bring a Friend back program, those don't count as paid time. Also, I think the extra 2 months in the 12+2 plan or the extra month in the 6+1 plan don't count either.

For example, I've maintained my subscription (except for a day and a half over a weekend when the credit card system acted up) since the game was released. My total paid time is listed as 7 years 0 months due to those free months and free time.

Recalling my history of purchases that suggest they may not add time:

Retail,Aug 17, 2010: Going Rogue purchase; first month as a full account rather than trial
Retail, Aug 18, 2010; Retail, Aug 18, 2010; Retail, Aug 23, 2010: Architect Edition, Good Vs. Evil Edition, Mac Special Edition, in no particular order
Collector, Jan 31, 2011: CoV box with unused serial code obtained from Amazon
DVD, May 24, 2011: CoH DVD edition with unused serial code obtained from Amazon

This is in keeping with the six tokens I don't have, though I'm surprised to find the first month of Going Rogue didn't count seeing as it was the first month my account was active.

Before Freedom, the vet awards were given every three months, not every month, and that's how they were translated into Tokens -- every three month badge gave one token.

ETA: my supposed paid time has been borked forever on my account page, from long before Freedom, but I did get the correct amount of Tokens when Freedom launched, matching my existing amount of vet awards.

Yes, Texas Justice is correct.

As for our vet time converting into tokens, it was only based on the 3 month vet badges we had. So, paid time vs. free time should be irrelevant.

Here's a chart for the conversion on paragonwiki (I had just been looking at it the other day to make sure I had the right amount):
http://paragonwiki.com/wiki/Reward_Tokens

I had a look at that and went over what I should have. The 16 tokens spent up until this month is in fact the correct number.


Still waiting on the 17th token. I emailed support and they said they gave it to me on the 18th... I can conclusively say they didn't based on a Trillian chat log from the 6th.