Reoccuring Freezing/Crashing
By
Black Pebble,
Posted on: 2012-04-14 11:56 in ALL ACCESS Gameplay Technical Issues Bugs
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:48:10 PM, on 4/14/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
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C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
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C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
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C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Tinsley\Desktop\HijackThis.exe
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The game has a few character tracking issues, especially those with leagues and level shifted incarnate team leaders.
Essentially, the team status doesn't update properly(showing you as teamed in a solo instance for example) which likely does not mesh well with the league system's tendency to switch the team your are on as you enter the league content.
Also, the level shift mechanic is a really tricky piece of code in a game that was never intended to have levels above 50, let alone ones that are "+1" so that they make mechanics that check player levels ignore them.
So, if you have a little network lag and the right packet gets lost then the game will have a "brain fart" and freeze up because it can't reconcile how things appear due to the lost packet and how they need to be to keep the game running.
It's a bug that they haven't fixed yet, especially since it may require a network code rewrite or rewriting the level system to support additional levels while fixing the team status update bug.
Edit:
You can reduce the amount of times, practically eliminating it, that the crashes occur by somehow making sure you have perfect connection to the game servers, but that's about the only way aside from them making the game more reliable despite less than perfect connections.
I use a Barracks Wifi. That wont be happening any time soon. Lol, thanks for clearing that up though! 
Oh yeah, it probably also has something to do with running City of Heroes on 64bit Windows 7 because City of Heroes is a 32bit program.
At least that seems to make the issue occur more often because it is apparently a common factor with many who have the issue.
I know I have 64bit Windows 7 and experience that crash sometimes.
Quote:
There are some issues with leages and zoning but that isn't anything to do with the OPs problem|
Originally Posted by T_Immortalus
The game has a few character tracking issues, especially those with leagues and level shifted incarnate team leaders.
|
Quote:
|
Originally Posted by T_Immortalus
Essentially, the team status doesn't update properly(showing you as teamed in a solo instance for example) which likely does not mesh well with the league system's tendency to switch the team your are on as you enter the league content.
Also, the level shift mechanic is a really tricky piece of code in a game that was never intended to have levels above 50, let alone ones that are "+1" so that they make mechanics that check player levels ignore them. |
Your comments about level shifts makes very little sense and is again irrelevant to the OPs issue.
Quote:
|
Originally Posted by T_Immortalus
So, if you have a little network lag and the right packet gets lost then the game will have a "brain fart" and freeze up because it can't reconcile how things appear due to the lost packet and how they need to be to keep the game running.
|
If your network connection results in dropped packets you will get rubberbanding as the clients display is updated with the servers locations of all objects.
If there is an extended period where the client fails to receive response from the server you will get a Lost Connection to Map Server message - if that continues for more than a few seconds the client will disconnect you from the server and drop you back to the character selection screen. However it takes considerably longer for the server to recognise that the connection is lost and so when you log back in you get a message that you are still logged in.
Quote:
|
Originally Posted by T_Immortalus
It's a bug that they haven't fixed yet, especially since it may require a network code rewrite or rewriting the level system to support additional levels while fixing the team status update bug
Edit: You can reduce the amount of times, practically eliminating it, that the crashes occur by somehow making sure you have perfect connection to the game servers, but that's about the only way aside from them making the game more reliable despite less than perfect connections. |
They may be able to update the routing tables on their edge servers to avoid nodes with high packet loss but even then there is no guarantee that alternative routings are better or even possible.
That the OP is using a (semi) public WiFi connection will almost certainly mean a poorer connection than a wired connection due to lower connection speeds and higher contention. This may result in higher 'lag' and rubberbanding but shouldn't mean crashes.
The other thing woth checking is your graphics drivers
check this thread for the latest stable version
http://boards.cityofheroes.com/showthread.php?t=278655
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
Quote:
Reread the original post. He said:|
Originally Posted by Gaia
There are some issues with leages and zoning but that isn't anything to do with the OPs problem
|
Quote:
| Seems to happen more on Lam runs and BAF runs |
Seriously, don't spout "irrelevant" like you're "all-knowing" when you didn't even read thoroughly.
Quote:
Reread it yourself.|
Originally Posted by T_Immortalus
Reread the original post. He said:
He is also talking about "reoccurring crashes", which just so happen to be what I was talking about that also happen to be on BAF and Lambda trial runs(or any other league, and often team, with incarnate level shifted players). Seriously, don't spout "irrelevant" like you're "all-knowing" when you didn't even read thoroughly. |
Where does he mention anything about level shifts or zoning. The reason it is more prevalent on trials is because of the amount of objects and effects requiring to be rendered. The issues with league teams reforming on zoning while still a problem is an entirely different issue.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
Quote:
Must be your machine T_I since I don't run into any of these problems you speak of. I also call shenanigans on getting crashes with level shifted leaders as I run on iTrials on the time with level shifted people and experience none of these "level shift" crashes.|
Originally Posted by T_Immortalus
Oh yeah, it probably also has something to do with running City of Heroes on 64bit Windows 7 because City of Heroes is a 32bit program.
At least that seems to make the issue occur more often because it is apparently a common factor with many who have the issue. I know I have 64bit Windows 7 and experience that crash sometimes. |
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Quote:
Is this only happening on iTrials or does it occur during regular gameplay?
|
Originally Posted by Domino33
Just recently purchased a new laptop, and the game runs everything superb however from time to time it will just stop responding and freeze. If I wait for it to fix itself, sometimes it will bring up the CoH has crashed window, other times I'll have to force close it and bring it back up on my own. Seems to happen more on Lam runs and BAF runs, in case that is relevant information.
|
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Quote:
1) "It happens most often in Lam or BAF runs"|
Originally Posted by Gaia
Reread it yourself.
Where does he mention anything about level shifts or zoning. The reason it is more prevalent on trials is because of the amount of objects and effects requiring to be rendered. The issues with league teams reforming on zoning while still a problem is an entirely different issue. |
Level-shifted characters run those all the time, every run likely. It also requires zoning into a VERY large outdoor zone, about as large as Imperial City(yes, I bugged to the center of the park in Imperial City just before a crash in there myself). It's that huge a map even if you normally can't access it.
(Edit FYI: I bugged "to the center of Imperial City" during quite a few BAF runs all because of my network lag/ping being high at the time and losing a character tracking packet. The game didn't know where I was so it "defaulted" to the "default center position" of the map. This is evident if you go to First Ward, make sure the Seed of Hamidon is active on on his northern route close to the center tower in the zone and open your costume slot window at that moment. The game will then generate a picture of your character at that moment that includes the Seed of Hamidon's big bubble aura visible due to the picture being generated by generating your character's images at the center of the "map" of the zone. I have already proven this with customer support as well. It causes a graphical pause when you open your costume slot window and a much more noticeable stutter for many seconds when you open up a very populated contact tab for a the first time after logging in a character. Test it yourself if you do not believe me since it is very easy to test.)
2) Yes, the league reforming is a different issue, but the fact that you change teams, including changing who you are side-kicked to and what your level may be due to their level or level-shift being different than the previous team, means it can cause the game to have a problem reconciling your new status with the expected status it had on record.
Pretty much, if you have just one network packet lost that contained the updated information then the game doesn't know what your status is and freezes/crashes(often not right away as it is able to reconcile it but not before starting a cascading issue that results in a delayed crash, which I have witnessed as my power trays and/or team window went blank and I crashed 1-2 minutes later, whether the blank UI parts fixed or not, and makes me think it had to fill my memory allocated tot he game before it would crash).
@newchemicals
1) I run Windows 7 64bit
2) I have slow slow internet that is shared among others often(so it pretty much slows to a stop sometimes).
3) I'm not the most advanced user who can make absolutely sure that everything is perfect to run the game(which you seem to be according to your graphics card driver test thread).
So of course, you won't see the problem as often as I do, if you see it at all, unless you are playing under the same "average user" conditions.
I play under those conditions so I see a crash about every time I team with a level shifted incarnate player leading the team when I have a network lag spike, but it is still random due to having to lose the right packet that contains essential information for the game to function without crashing(which should never be an issue as the essential functions should all be client side dependent but we all know that isn't true due to far too many crashes that aren't easily solved because they don't obviously point back to "essential code").
Call "shenanigans" all you want. I know I crash under certain circumstances that I can avoid(teaming with level-shifted players, during and after teaming even).
It's not my task to prove that I crash, though it could be done with a video camera recording my screen.
It is only my task to say I crashed and under what circumstances and for the game developers to figure out why.
(FYI, game crash, never computer crash or anything else)
Have you tried lowering all of the graphics setting to minimum, to see if it might have an impact? And are you using the lates graphics drivers?
-Hosun "Black Pebble" Lee
Help me beat Dr. Aeon! Follow me on Twitter.
https://twitter.com/hosunl
Quote:
Me? I've tried everything relating to my own computer.|
Originally Posted by Black Pebble
Have you tried lowering all of the graphics setting to minimum, to see if it might have an impact? And are you using the lates graphics drivers?
|
The error is just because my connection to the game servers is often bottle-necked due to others here using the network and the fact that areas with a lot of players and powers(such as teams and leagues) cause even more information to be shoved down an already lower bandwidth connection.
I inevitably have packet loss that tends to lose essential information, but it only gets bad enough to make a crash likely under specific circumstances.
Normal rare low load packet loss doesn't seem to have any issues, because the odds of losing the specific packet and being unable to correct it(due to high load) isn't likely when under low load situations.
I've said it before. If they really want to put this game to the test, especially as far as network code, then they should use my internet connection(which gets under 60kbps downloads, and is rated at either 128k or 256k) to test it to the breaking point.
Or, they should try playing the game on dial-up(56k) which would be about as bad as my connection under heavily shared usage conditions.
They definitely should be trying to make it as reliable and playable as possible on the lowest bandwidth internet so that problems with the network are virtually nonexistent with better connections and under heavier load conditions.
Edit:
Purchasing better internet is out of the question, sadly.
Internet service is not exactly cheap, especially anything above the lowest tier of service. At least, it's not cheap in most areas, including where I live.
So, the best option for me is for the game to be better optimized and made more reliable because I can't afford to move or purchase better internet(even if I could justify the hefty price hike for "just a game").
That's the case for most people, likely. Most of your possible customers, especially those that like "free to play" games for their low mandatory cost, are not willing to, or maybe even able to, pay for better internet.
Oh yes, they will still get better computers though. Buying a really powerful computer is much cheaper(especially considering you need a computer to use the internet, even a smartphone is a computer and expensive enough) than paying expensive internet service every month, and it gets a lot more use than "just web browsing"(which could be done on cheap internet quickly) and "just a game", especially since most games don't require internet access yet require powerful computers.
Quote:
I'm guessing #2 is more a culprit than #1, quite honestly, simply because - since moving stuff around - I've gone from a room with a much better connection/less noisy signal (since we had comcast work on this specifically) to one that's a bit farther down the line (as in "good for TV, a little dodgy for internet.") Since doing so, I've had the NC launcher time out ("Unable to contact update server") and some crashes on zoning - even without being in an itrial. |
Originally Posted by T_Immortalus
@newchemicals
1) I run Windows 7 64bit 2) I have slow slow internet that is shared among others often(so it pretty much slows to a stop sometimes). 3) I'm not the most advanced user who can make absolutely sure that everything is perfect to run the game(which you seem to be according to your graphics card driver test thread). |
I know the game *used* to be playable on dialup - we had many people who did so, of course, with that being far more prevalent when the game launched. However, a broadband internet connection is now specified in the system requirements. (If nothing else, due to the size of issues and patches.)
Quote:
That's all true, but I would also note that the definition of "broadband" is not widely known if there even is an agreed upon standard.|
Originally Posted by Memphis_Bill
I'm guessing #2 is more a culprit than #1, quite honestly, simply because - since moving stuff around - I've gone from a room with a much better connection/less noisy signal (since we had comcast work on this specifically) to one that's a bit farther down the line (as in "good for TV, a little dodgy for internet.") Since doing so, I've had the NC launcher time out ("Unable to contact update server") and some crashes on zoning - even without being in an itrial.
I know the game *used* to be playable on dialup - we had many people who did so, of course, with that being far more prevalent when the game launched. However, a broadband internet connection is now specified in the system requirements. (If nothing else, due to the size of issues and patches.) |
Still, it does not hurt to make a program use as little bandwidth as possible such that it will have the best performance possible at all times.
Also, if a game did once run on dial-up then it could do so again with optimization. Maybe there is too much unnecessary network traffic and they should "trim the fat".
I just don't think it's smart design, even financially, to require more and more bandwidth for your program, because that means more and more bandwidth(and likely processing and RAM/HD space also) on the company's server side which costs more money on top of the poorer performance for users.
It's just much better all around to use less resources if you can.
The only thing that you can't really make less resource intensive is graphics because the whole point of those is to make them "more....".
Whoa whoa whoa, hold on a minute there.
I have the latest drivers for my Nvidia card.
I have the latest patches for my OS (vista 64bit professional)
______
<b>I have had multiple recurring crashes sitting in a mission with my face pointed at the wall and all the other players deep in the mission on a different floor. </b>
-----------
The errors are always 2 types:
"Connection timeout to video card" <- I get dumped out of COH instantly
Crash <- I get dumped out of COH (maybe) after several seconds (5-10) wait.
I know unequivically that this started 2 months ago. Previous to this I crashed maybe once every month. 2 months ago, this became an extremely often occurance.
I have had situations where solo I repeat crash, sitting at the ah window in the middle of nowhere.
I have had situations where I have crashed in excess of 10 times in 15 minutes. This was a _horrid_ experience. Of those 10, 8 were "timeout to video card".
The timeout error is aparently so widespread, there is an official page with a "fix" for it, which _does not work_.
I would like to know what happened 2 months ago that has caused this issue. The _only_ thing installed on my computer is Firefox, Java, COH, and the Nvidia control panel. (I use a Linux machine for everything I do).
I have sent numerous coredumps to the COH destination, but never recieved any response.
edit: Before anyone asks, I have turned my settings to absolute bare minimum, and it has never made a difference. I had no problems previously, have never changed anything, so why now?
-------
Hew in drag baby
Quote:
There have been reported issues with Firefox and Flash, I think there maybe a new beta version of Firefox that fixes the issue, not sure. But if you search online, some people have had some success eliminating video timeout crashes by disabling "hardware acceleration" in those applications. Something to consider since you did install Firefox recently?|
Originally Posted by OneFrigidWitch
Whoa whoa whoa, hold on a minute there.
I have the latest drivers for my Nvidia card. I have the latest patches for my OS (vista 64bit professional) ______ I would like to know what happened 2 months ago that has caused this issue. The _only_ thing installed on my computer is Firefox, Java, COH, and the Nvidia control panel. (I use a Linux machine for everything I do). |
I also think the 275.33 and older drivers were less affected as the driver structure, and how it interacts for TDR, (video timeout) was changed after this driver version.
Just recently purchased a new laptop, and the game runs everything superb however from time to time it will just stop responding and freeze. If I wait for it to fix itself, sometimes it will bring up the CoH has crashed window, other times I'll have to force close it and bring it back up on my own. Seems to happen more on Lam runs and BAF runs, in case that is relevant information.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at April 14, 2012 14:44 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: InsydeH2O Version CCB.03.61.09F.17
Central Processor: AMD A6-3420M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.5GHz
Memory: 4096MB
.Net Memory Report: 1837MB out of 3561MB available
Page File: 4866MB (2255MB currently in use)
C Drive: (SAMSUNG HM641JI SATA Disk Device) 484243MB out of 585225MB (82%) free
D Drive: (SAMSUNG HM641JI SATA Disk Device) 2268MB out of 20989MB (10%) free
E Drive: (SAMSUNG HM641JI SATA Disk Device) 1104MB out of 4055MB (27%) free
F Drive: (hp DVDRAM GT50N SATA CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD Radeon(TM) HD 6520G
Manufacturer / Chip: Advanced Micro Devices, Inc. / ATI display adapter (0x9647)
Video Memory: 2022 MB
Driver Version: 8.900.7.1000
Driver Date: 9/28/2011 10:15:26 PM
Driver Language: English
Sound Device Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6345.0000
Driver Date: 6/2/2011 9:11:26 AM
Sound Device Description: Communications Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6345.0000
Driver Date: 6/2/2011 9:11:26 AM
WMI Information
Motherboard Manufacturer: Hewlett-Packard
Motherboard Model: (empty)
Motherboard Product: 1808
Motherboard Version: 33.56
BIOS Manufacturer: Hewlett-Packard
BIOS Name: InsydeH2O Version CCB.03.61.09F.17
BIOS Version: HPQOEM - 1
BIOS Release: 20120313000000.000000+000
Registry Information for Current User
Resolution: 1297x746
3D Resolution: 1297x746 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: -8, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.052
Music Sound Volume: 0.000
Show Advanced Graphics Options: No
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCSoft\City of Heroes
Mod files in the Data directory
.\texture_library\MAPS\city has 2 files
.\texture_library\MAPS\Dark_Astoria_makeover has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\NewPlayerTutorial has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 40 files
.\texture_library\P_MAPS has 2 files
.\texture_library\V_MAPS\City has 2 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files