Video card/driver help needed
By
Ironblade,
Posted on: 2012-02-24 13:33 in ALL ACCESS Gameplay Technical Issues Bugs
Follow the instructions in the [Guide] Asking for technical help on the forums thread that is stickied in this forum section. You don't need all of it for now but just follow the parts about how to download, run and post a CoH Helper report.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
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I'm not sure if this will work, but one thing you could try which won't require reinstalling your whole operating system, is to run the NCSoft launcher, select CoH in the list, right click CoH, or click the little arrow on the right of the bar, and select "Repair (consistency check)". The repair function should only take a few minutes depending on the specs of your computer. It's possible a recent patch may have goofed something up. If the repair doesn't work you could try uninstalling CoH, then the NCSoft launcher, then reinstall the launcher and finally CoH. That would be less time consuming if you had to do it then to back up your hard drive, format it, then reinstall your OS then everything else. Reinstalling Windows should be an absolute last resort only if everything else you tried didn't work.
From the initial sounds of it I would point to the power supply overheating if just simply "shut off without warning". If it were the GPU overheating, then I'd expect a bluescreen crash.
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Originally Posted by WanderingAries
From the initial sounds of it I would point to the power supply overheating if just simply "shut off without warning". If it were the GPU overheating, then I'd expect a bluescreen crash.
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Very good call! while doing a system reboot, i noticed the laptop was getting incredibly hot..then i realized the fan was making NO NOISE which lead me to realize the fan WAS NOT WORKING!! I talked to ACER yesterday. I just shipped the laptop off to their Texas repair center as it is still under warranty. Hopefully I will get it back in working, and CoH playing, order!
Also, I discussed with people at the UPS store..I didn't know this, but there is now laptop cooling trays that plug into the usb ports..I am so getting one in a couple of weeks.
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I pray you backed up your data before shipping it off.|
Originally Posted by Pogothulu
I just shipped the laptop off to their Texas repair center as it is still under warranty. Hopefully I will get it back in working, and CoH playing, order!
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I am reminded of a tech support call from a guy who had his doctoral thesis on his laptop and the drive was wiped in the process of repairing it. As you might imagine, he was somewhat distressed.
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Quote:
Heh, instinct always prevails over logic (well, atleast until Tex steps in and info-smacks me). :-p|
Originally Posted by Pogothulu
Very good call! while doing a system reboot, i noticed the laptop was getting incredibly hot..then i realized the fan was making NO NOISE which lead me to realize the fan WAS NOT WORKING!! I talked to ACER yesterday. I just shipped the laptop off to their Texas repair center as it is still under warranty. Hopefully I will get it back in working, and CoH playing, order!
Also, I discussed with people at the UPS store..I didn't know this, but there is now laptop cooling trays that plug into the usb ports..I am so getting one in a couple of weeks. |
While I agree with Ironblade's sentiment about always having a backup, fixing hardware shouldn't require a drive wipe and they're kinda required (I forget why, but in general) to warn you ahead of time anyway.
My secondary/backup laptop will arrive tomorrow because of a similar (known) issue with nVidia chipsets and HP laptops. Since it was outside of the warranty period anyway I went ahead and had this NYC company (PC Pitstop) do their GPU insulation thing that involves adding a copper plate to the existing GPU heatsink. They do a reverse blow of the system, pulling out all the builtup dust and (if you want) manually set the system fan to Full-On so that the combined effect is a system that runs upto 20deg C lower than normal.
I've been having problems with my video card and coh the last couple of days.
I have an AMD Radeon HD 6650M.. out of nowhere now, for the last week, the game gives me a red letter warning that my driver is outdated since 2010 (?)
so I go to update the drivers and the websites I use say they are updated already..so I go to play..two times..both times not even ten minutes into playing, my computer blinks off. no warning, just instantaneous shut off.
a friend suggested yesterday uninstall the video card and reinstall..this takes all day as everytime I find a link to reinstall it, its a website where they want me to buy something...finally I call the laptop manufacturer, explain everything...their answer: its obvious its the games fault! I explain, AGAIN, I had NO problems playing until this week..now he wants me to do a complete system reboot. so i have a lot of stuff to save to discs before i do this though. Oh I run windows 7 home premium 64-bit. thanks again.
Is there any help you guys you can give me?
oh, also, I downloaded a catalyst control center, but it gave me an error that it couldnt find a proper graphics adapter.... *sighs*
sorry for any typos, grammar, spelling errors, not much sleep the last week. __________________
-Pogoman, Master of Kick-Fu
-Co-Leader and recruiting officer of the Virtue Honor Guard
- lvl 50 ma/sr scrapper
-Ace O' Diamonds lvl 50 fire/rad controller
and waaaay to many other alts to mention right now