Character slot issue

Ok. My main account as of February 13th dropped to a premium account. And I was looking into how many character slots I would have.

2 from issue 12
2 from going rogue
And 1 per year the acct was active

I check and the acct has 6 years and a few months. So I was thinking I would have 10 slots. 2 from GR, 2 from i12, and 6 for the years.

But to my surprise when I logged on I had only 5 slots.

Is the 5 slots right or is my math right.

(forgive my grammar/spelling it's 1am and got a crying baby in my ear)

I think (non-premium so no direct experience) that if you ever used the I12, GR, or old vet 1/yr slots, they would be bound to which ever server they were used on and will not show up in your global accounting. That said, if you visit the server they were used on, you might find that you have a server slot already on that server. That server slot will be used before any of your global slots, but can only be used on that server (as the name implies).

My guess is that you used all but 3 of those slots before, which combined with the 2 for premium gives you 5, with a few server slots scattered around.

You get 2 slots to unlock on any server when you switch to Premium, plus 1 for each slot earned or purchased. It doesn't matter where they came from. If you assigned any of them to servers while VIP, they remain tied to those servers.

When you drop to Premium, you'll have two types of slots to work with: Server Slots and Global Slots.

Any slots you had previously assigned are now Server Slots. When you first drop to Premium, all your characters will be locked, and if you have any Server Slots on that Server, you will have one unlocked empty slot for each of them. When you try to play a locked character, it will ask for confirmation. If you agree to unlock the character, one of those empty Server Slots locks, and the character becomes permanently unlocked. The only way to use that slot to unlock a different character is to delete the one in the unlocked slot, or to resubscribe and drop to Premium again (relocking all your characters).

The two slots you get as a Free or Premium player, plus all previously earned slots that haven't been assigned to servers yet become Global Slots. If you try to create or unlock a character on a server with no empty Server Slots, it will ask for confirmation, and if you agree, it will permanently convert a Global Slot to a Server Slot on that server. That slot can NEVER be converted back to a Global Slot.

As Honbrid said, some of those slots that you're expecting to see are probably already converted to Server Slots on one or more servers. If you had the ability to make more than 12 characters on any given server, that server has (Total Slots as a VIP - 12) Server Slots already assigned to it. On those servers, you can unlock one or more characters without using any of the 5 Global Slots you were seeing.

So since I was originally played on guardian the other slots are bound to that server? I now play on freedom.

Sounds pretty likely. If you ever redeemed any slots on Guardian, then yes, they are stuck there.

Easy way to check is to click on the Guardian server (and any others you've played on in the past). If any of them have slots that say "Create Character", then you've redeemed at least one slot there. If they all say "Locked", you've never assigned a slot to that server.

I checked and yep i got slots there althou not 5.... 7.... im not complaining... just dont know how i am gonna get them over to freedom... i have 4 transfers available.. but that leaves out 3

Transfers move characters, not slots. If you still have characters on Guardian, then you need an open slot on the destination server to move the character to. But slots, once placed on a server, can never be moved to another. Those slots will ALWAYS be on Guardian.

Oh, and based on what you posted earlier, you should have 2 (base) + 2 (for Going Rogue) + 2 (for the i12 grant) + 6 (one per year) = 5 unclaimed + 7 placed slots. You weren't counting the two base slots, that's where the "extra" came from.

Oh I knew that.. I was gonna make temp toons on those slots.. transfer them and then deleted them..

Doh!! Since the account is premium, I "have" no open slots to transfer 4 of those slots over..

I wonder is customer service would help me out..

Well thats all kinds of depressing.. I dont play on Guardian anymore, and I would like to have those slots elsewhere.. I sent in a petition just to try..