Game wont run.
By
Father Xmas,
Posted on: 2011-12-26 17:18 in ALL ACCESS Gameplay Technical Issues Bugs
http://boards.cityofheroes.com/showthread.php?t=231628
Do this first, we can probably help a whole lot better with the information. Post it up here in a reply, please, and maybe some info such as type of computer (model, maker, etc) or the parts used (GeForce 260, Radeon 6970, XP, Vista, 7, 2G memory or 4G, that sort of thing.) Thanks! We'll get ya running I bet.
August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at December 26, 2011 17:24 (-08:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050329-1536)
System Manufacturer: Acer, inc.
System Model: Aspire 3680
BIOS: ZR1 v1.3505 3E05
Central Processor: Intel(R) Celeron(R) M CPU 440 @ 1.86GHz
Memory: 502MB
.Net Memory Report: 44MB out of 502MB available
Page File: 3606MB (945MB currently in use)
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.2180 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes:
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: Mobile Intel(R) 945 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Intel(R) GMA 950
Video Memory: 64.0 MB
Driver Version: 6.14.0010.4926
Driver Date: 2/15/2008 1:12:06 PM
Driver Language: English
Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5273
Driver Date: 11/24/2011 2:59:44 PM
WMI Information
Motherboard Manufacturer: Acer, Inc.
Motherboard Model: (empty)
Motherboard Product: Prespa1
Motherboard Version: Not Applicable
BIOS Manufacturer: Acer
BIOS Name: ZR1 v1.3505 3E05
BIOS Version: ACRSYS - 6040000
BIOS Release: 20070410000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 5000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)
World Texture Level: Unknown (3)
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.510
Entity Detail Level: 0.510
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
Updating to service pack 3
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:27:51 PM, on 12/26/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Internet Download Manager\IDMan.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WNA1000M\WNA1000M.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\DOCUME~1\Latanya\LOCALS~1\Temp\RtkBtMnt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Latanya\My Documents\Downloads\HijackThis.exe
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: FBDownloader - {553318DA-D010-469E-84B1-496563CAE1BF} - C:\Program Files\DelorTech, Ltd\MXDFP 1.0\FBDownloader.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Fantapper - {8A86D350-37AB-410A-8531-7D1363F317B3} - C:\Program Files\Brand Affinity Technologies\Fantapper Player\\IEInstaller.dll (file missing)
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: NETGEAR WNA1000M Smart Wizard.lnk = C:\Program Files\NETGEAR\WNA1000M\WNA1000M.exe
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download Photo... - res://C:\Program Files\DelorTech, Ltd\MXDFP 1.0\FBDownloader.dll/500
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Latanya\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Fantapper - {AB745E88-1BAD-4B80-A83E-7C964EAC9804} - C:\Program Files\Brand Affinity Technologies\Fantapper Player\\IEInstaller.dll (file missing) (HKCU)
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/Messen.../GAME_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\8.0.1\ViProtocol.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Sandboxie Service (SbieSvc) - SANDBOXIE L.T.D - C:\Program Files\Sandboxie\SbieSvc.exe
--
End of file - 6457 bytes
This is a new laptop? Or just new to you? It is woefully underpowered for doing anything more than basic computing tasks. If you just bought this in order to play City of Heroes, my recommendation would be to return it and spend the money on buying a computer that will at least meet the Recommended Requirements for City of Heroes.
If you are going to try to stay with this laptop:
Your video card and it's drivers are the most likely culprit here. That is a very basic graphics chipset designed to run basic Windows graphics, not graphics intensive video games.
The video card drivers are almost 4 years old and were released two years prior to the graphics update that came in Issue 17 in early 2010.
Unfortunately, those are the newest drivers on the Intel website so there is nothing you can do to change that.
Several of the video options are showing as Unknown in the CoH Helper report. Go into the Options Menu to the Graphiics and Audio tab, change those settings one step higher, Apply the changes, then change them back to the lowest setting.
Your memory is at the very bare minimum to run the game, and many of the tech types here consider what is listed as the Minimum System Requirements to be much too low. More memory might help with the problem or it might not. It would help the game and computer run better over all, but it's not a guarantee to fix your problems.
Update Windows to Service Pack 3, and install any other Windows Updates available.
Are you trying to run the laptop wirelessly? If so, try to connect the laptop using ethernet to eliminate any wireless problems.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
502MB of memory as a starting point, less due to integrated video swiping some. Ancient Intel integrated video for graphics, Pentium M based Celeron M single core CPU. Hard drive info is missing but it's likely a fairly slow hard drive as well.
It gets slow as the game is trying to load 10 pounds of stuff into a 3 pound bag. Memory, well lack of it, is your number one problem in getting the game to run there. And if you ever get through loading, expect maybe 10-15 FPS, a bit higher in indoor missions, and while traveling through a zone, expect a lot of stuttering especially if you encounter groups of other players.
And systemrequirements.com should catch on fire and burn. It really gives new players a lot of false hopes when it comes to whether their hardware can run the game. I guess it depends on how you define "run".
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Point blank: Return that thing.
/I will not coddle bad hardware, and that is bad hardware, even for internet, these days.
//So sorry to disappoint.
August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012
Ok, so i just got this new laptop, I updated the drivers and everything then installed COH, i launch the games, login then select my character.
But when it loads the map "Atlas" (or any other map), it loads at a good speed, but when it gets to like....90% done it freezes and stalls for about 3-5 mins (or less sometimes), then kicks me back to the log in screen. And this happens every time, i even tried loggin on different servers, re-installing, repairing, but the same thing happens over and over.
I went on the website (http://www.systemrequirementslab.com/cyri/)
"Can you run it"
And it says that can run COH, any ideas why this happens?, i have no Skinning programs.