What happens next?

Ah, patience - a lost virtue for some.

I recently (and still do) had an issue arise with the reward table for the UGT. We succeeded. However, at the conclusion, instead of getting a rare/very rare as promised in the patch notes of November 10, I got a common.

So, I sent a petition in. Obviously, forum rules prohibit my communication with support be made public. Suffice it to say, that I got a canned response, so I sent a reply. Then, I sent an additional response, as I'd finally found the patch notes (knew I'd seen it somewhere, but couldn't recall where at the time) and included the url to them.

I was then told that the matter was being forwarded to the development team. To me, this feels like the same as the round file. I've never, ever heard back from the development team for any petition I've filed.

So what will happen? something? nothing? or something 8 months from now? Anyone have any experience with this that can shed some light?

Unfortunately the GMs of this game often have a certain amount of "bug acceptance inertia" that you have to overcome. It's usually not enough for one person to report a problem once - oftentimes it has to be reported multiple times by multiple people before they'll accept it as an actual problem that needs to be addressed. Even once they do finally accept it as a real problem it could take time for them to analyze and implement a fix for it.

I imagine this issue probably falls into that grey area of not being critical enough to warrant immediate attention.

You won't hear from the development team. If they passed it along to them, it was as a bug report.

If you look at the patch notes from yesterday's patch you will see that they have made a change to the reward.

So that leaves me with a decision - is this level of support - which is normally far better - poor enough to warrant my departure from VIP status. Incarnate content is the only bone thrown to VIP folks at my tier level.

I suppose there are other games to play. I'll have some thinking to do.

This isn't a new development for support. They can only grant missing rewards when they have a clear definition of the criteria for receiving the reward.

When there isn't a clear definition of what is required to receive a reward, they have to go by what they are told is working as it was designed. In those situations they are not allowed to reward things. That participation metric isn't something that is clearly defined and able to be quantified by data in the logs apparently. Or at least, not in the data that CS has available.

Only when there is a clear definition of when something is rewarded, such as tying a reward to a specific defeat, can they grant a reward when they can see a log showing that the defined criteria was met.

It was explained to me that this particular patch item was never implemented, which is why I keep getting commons.

So...everyone on my Trial was wrong?

I was told by my entire league, on more than one run, that the weighted R/VR drop change was never implemented--which is why the Trial is still dropping commons.

If not getting your rare/very rare on one run makes you leave the game... then you need to find a new hobby. If running an end game trial and getting a common is that upsetting to you, then those "other" games will probably make you suicidal.

The idea of leaving over not getting the rare/very rare IS silly. But when support suggests that I didn't meet the criteria when the patch notes are quite clear - successful completion of the UGT will ALWAY give a rare/very rare reward table.

I mean, there's absolutely nothing vague about that.

Was player on the league? Yes
Did player ever d/c? No
Did the league meet the mission objectives successfully? Yes.

Provide rare/very rare via the RNG.

But, the process didn't do that. Could support have read the patch notes and not come away with the same conclusion I do? If not, I doubt their ability to understand English.

And you know, I wouldn't have been at all bothered if the GM's had said, "Hey, I see you got screwed. Sadly, we can't do anything about this. I'll submit a bug report to Baryonyx."

But, I didn't get that. I basically got told I was a moocher. THAT, combined with the fact that incarnate content is the only reason to stay VIP is what leads me to consider whether keeping the subscription is worthwhile.

Because if support isn't going to support the reward system, then what point is there in doing the incarnate material?

Risk vs reward. If the reward isn't there, why take the risk?