City of Heroes: Live Forum Archive

Game crashing when talking to npc or opening contacts list

Hyperstrike

By Hyperstrike,
Posted on: 2011-12-11 05:06 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

ok, my game keeps freezing up when I talk to an NPC or open my contacts list. it also freezes when I try adding items to my SG base. It is not an every time thing but about half of the time when I try to lvl or get a mission the game freezes up. This is what windows has to say about it.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: cityofheroes.exe
Application Version: 1.0.0.1
Application Timestamp: 4ec5618b
Hang Signature: 1825
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 1825ba9886de94f4385d0bf478629c54
Additional Hang Signature 2: 9cb2
Additional Hang Signature 3: 9cb288e5de586d4635faf4cf2a82f91e
Additional Hang Signature 4: 1825
Additional Hang Signature 5: 1825ba9886de94f4385d0bf478629c54
Additional Hang Signature 6: 9cb2
Additional Hang Signature 7: 9cb288e5de586d4635faf4cf2a82f91e

This is what the COH helper says :

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at December 11, 2011 06:03 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: eMachines
System Model: EL1352G
BIOS: Default System BIOS
Central Processor: AMD Sempron(tm) 145 Processor, ~2.8GHz
Memory: 2048MB
.Net Memory Report: 826MB out of 1791MB available
Page File: 10183MB (1607MB currently in use)
C Drive: (Hitachi HDS721050CLA SCSI Disk Device) 324452MB out of 464550MB (69%) free
Q Drive: () zero-size drive
D Drive: (ATAPI DVD A DH16ABSH SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 6150SE nForce 430
Manufacturer / Chip: NVIDIA / GeForce 6150SE nForce 430
Video Memory: 889 MB
Driver Version: 8.17.12.6658
Driver Date: 1/7/2011 9:27:00 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6045
Driver Date: 2/9/2010 9:28:22 AM


WMI Information
Motherboard Manufacturer: eMachines
Motherboard Model: (empty)
Motherboard Product: EL1352G
Motherboard Version:
BIOS Manufacturer: American Megatrends, Inc.
BIOS Name: Default System BIOS
BIOS Version: ACRSYS - 20100128
BIOS Release: 20100128000000.000000+000


Registry Information for Current User
Resolution: 1366x705
3D Resolution: 1366x705 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)


World Texture Level: Unknown (3)
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.151
Music Sound Volume: 0.000

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2120.201110150045.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

Try rolling back your driver. The newest driver causes issues with Geforce 6 cards and City of Heroes.

 

Posted

This problem pop up every month or so.

Video Device Name: NVIDIA GeForce 6150SE nForce 430

This chipset IGP has issues with CoH try using 197.45 nvidia drivers.

(I guess nvidia users need a safe drivers list too, pity I don't have old nvidia cards to test with. I just have the GTX 260 now)

H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Thank you for the help guys, It seems to have worked. I will update this post if it happens again. I agree, they should have a safe driver list for Nvidia cards. I was about ready to stop playing this game. Now my SG base looks great and I can take all sorts of missions. I just wanted to thank y'all for the input since I know not enough people actually thank the ones who help them.

 

Posted

I have no previous driver to flip back to and mine freezes everytime i go to contacts try to change clothes talk to new contacts, I have paid guess when my sub runs out in March will not renew

 

Posted

Quote:
Originally Posted by shannonone View Post
I have no previous driver to flip back to
It's not whether YOU have a previous driver that you have used. It's whether a previous driver from the manufacturer works better than the current one.

Paragon City Search And Rescue
The Mentor Project

 

Posted

Quote:
Originally Posted by shannonone View Post
I have no previous driver to flip back to and mine freezes everytime i go to contacts try to change clothes talk to new contacts, I have paid guess when my sub runs out in March will not renew
We don't know what you have! We can't mind read so how we supposed to help you? Mother Mayhem isn't available either.

H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by shannonone View Post
I have no previous driver to flip back to and mine freezes everytime i go to contacts try to change clothes talk to new contacts, I have paid guess when my sub runs out in March will not renew
Okay you're appending to a post from someone else. That doesn't help a whole lot in troubleshooting YOUR particular problem.

Go here:

Follow the instructions and start your own thread asking for help on your particular problem.

We can then try getting this knocked out for you.

And if we cannot, you can always put a call in to NCSoft support.


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