No response on petitions
By
Gaia,
Posted on: 2011-11-27 23:20 in ALL ACCESS Gameplay Technical Issues Bugs
Are you sure you /petitioned it and not /bugged - they go to different departments and a bug report does not give a GM response.
How long a petition will take to get a response varies considerably depending on availability of resources and number of requests received.
Its normally within about an hour but I've seen that range from a couple of minutes up to next day and if you aren't online when they get back to you they will update the request on the support site.
If you tell us which mission it is or even what the in mish mission objectives are we may be able to tell if anyone has noticed a problem with it.
Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant
If the mission goes as usual there is a policeman bailed up somewhere (usually not far from the start) that you need to rescue to trigger the rest of the plot.
As madsness said, there is a police hostage early in the map (I've seen one time the hostage was on the second floor, every other time - and I've done this mission a LOT - he was on the first floor).
Find the hostage, free him, and the rest of the mission comes right to you.
And, ya... sometimes they respond a lot more quickly than others.
Also, you have to consider that it is a weekend and a holiday weekend at that. Also, from the time stamp of your post it was in the middle of the night.
I know that they have a lighter staffing on weekends, and I'm pretty sure that it's even lighter on a holiday weekend.
Since many of the lower tier support people are supporting all of the NCSoft games, it will likely take a bit longer to get to all of the tickets. It may also be that the ones working aren't as familiar with CoH as they may be with other games they support, so they may be having to look up information or trying to figure out what the problem is since they don't know the game as well.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I'm not for sure if anyone else is having this problem, but I'm getting upset at the long delays for a response to a stuck petition.
The first time it occurred, I waited in-game for about 80 minutes before I logged out of the game. I was typing a report on my laptop right next to my desktop so no big deal until I had to leave and shut down. I finally got an e-mail about 18 hours later asking about my problem and it almost sounded like they were admonishing me about not remaining in-game to wait for a response.
Well, now I'm sitting here waiting again on a response from a stuck petition. I'm trying to complete a hero morality mission where I turn myself over to the police. I entered the mission only to find Malta...no glowies, no talks, nothing else. Thinking I encountered a bug, I exit the mission, reset, and go back in. Same story. So I log and try it again. Same story.
So I submitted a stuck petition...about 90 minutes ago. The only reason why I'm still on is because of Cyber-Monday. But now I'm going to log and sometime tomorrow afternoon I'm going to get an e-mail saying that it would have been better had I just waited for them to respond.
Anyone else encountering this issue?