I know there is a monthly cap as to how much you can put on a single card. This can be set using your Master Account, but the MAXIMUM it can be set to is $250. This is assuming you are using "Card on File", of course.
- Garielle
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Originally Posted by Frosty_Femme
I said "ur" which is not a word. It's a sound dumb people make when you ask them to spell out "you are".
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yeah... my max is maxed! :-) And All I'm spending is the subscription cost! So I should have plenty left... It tells me the card in not Authorized!
Yeah, that doesn't sound like your issue unless you are paying for 20 accounts or something. Then again, I don't think the "spending limit" includes the subscription cost anyway. If I understand it's function correctly, it's more or less a way for a parent to put in the credit info and prevent their children from going overboard and dropping a couple of grand in the store.
You may need to wait until Monday and contact Account Support. One other thing to try... there are actually two different places that you can buy points. One is with the "Add Points" button. The other is to go into "My Account" and there is a link there to buy points. I am assuming you tried the first, if that's the case, try to do it from the Account Management screen. It's a long shot, but it may work.
- Garielle
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Originally Posted by Frosty_Femme
I said "ur" which is not a word. It's a sound dumb people make when you ask them to spell out "you are".
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What is the *exact* message you are receiving? Please copy and paste it here.
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I had this happen to me the first time I bought points, same card as the game one, only one account, etc.|
Originally Posted by masterTIRTL
Has anyone else had this happen? I go into the Market to buy points and am told that my credit card, that CoX has been succesfully charging for over a year, is not authorized... So I can't buy anything!!! Is there some step I'm missing?!?
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Unfortunately I don't recall exactly how I solved it, all I remember is that I did in 5 minutes - I think there was a link in the market near the message to authorize it, or it told me to authorize in the plaync website. Sorry, wish I could remember
, all I know is that I was shown what to do in the same window that I got the message and did it quickly (in fact that's why I don't remember, it was easy to do it in my case).
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This also happened to me when I first tried to buy points. My problem was that my credit card was not flagged as "Keep Card on File" (which apparently allows the card to be used for non-sub charges). I changed it as follows:|
Originally Posted by masterTIRTL
I go into the Market to buy points and am told that my credit card, that CoX has been succesfully charging for over a year, is not authorized.
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NCSoft Master Account > My Account > Billing Summary > Change Card > Check the "Keep Card on File" checkbox (and optionally change the monthly maximum).
Brad
Ertha, 50 Earth/Kinetics Controller, Protector
And a few (dozen) others
I cant buy points today either.. message said card not sent.. must be an issue with the market..
Have you tried through the account page on the main web site (and not through the in-game Store)?
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Yeah... Whenever I try it just says card not authorized and then when I try to authorize the card it say error could not send... Looks like I'll just have to call support! Thx all of you!
Has anyone else had this happen? I go into the Market to buy points and am told that my credit card, that CoX has been succesfully charging for over a year, is not authorized... So I can't buy anything!!! Is there some step I'm missing?!?