Lost my characters

So I had to reinstall. When I went to my server I found my account was switched to a free account. I went to the NC Soft site and swicched back to VIP. But it still says my characters are locked. I am now reinstalling again. I am really getting tired of these issues to just get in the game.

You don't need to re-install to fix that problem Jack!

When an account goes to free/premium the characters and character slots do lock up. However, you are given character slot unlocks to unlock the characters of your choice. If you stay free/preem, this will be a limited number depending on what you have bought in the past/earned via veteran rewards. If you go VIP you will be given enough "unlocks" to unlock everything you had previously.

To use the "unlocks" just click on the character you want to use, click enter game and you will get a prompt asking you if you're sure you want to use a "unlock". Just rinse and repeat for all your characters and slots

thanks, its fixed. dumb user error. Somehow I had a second inactive account out there that I was using by accident.