Check the Properties for City of Heroes (expand the triangle, double click the word Properties). Odds are the Path is set wrong. Click Browse and select the correct City of Heroes application.
You may have to do this every time, as the preferences don't set correctly.
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
I'm still new to macs, so you may have to walk me through this.
When I click "properties" on the launcher, my local version says 0.0.0.0 and the server version says 2110.201110070353.1.0
Under 'install location' it says /Applications/City of Heroes.app
Is that incorrect? When I hit browse and go looking for some other path to set, what should I be setting it to?
Oh, and I was wrong about the error message I'm getting. It's not the same as it was two days ago (I re-posted the two-days-ago-message above). The error message I'm getting is actually: "/Applications/City of Heroes.app/PS/CityOfHeroes_Main_0.0.0.0To0.0.0.1/PatchManifest.xml could not be loaded."
This message pops up after about a dozen clicks on the 'continue' button of the Hash Failure message.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
Quote:
That file path is correct IF the "City of Heroes.app" is in your Applications folder. If the application is not in the Applications folder, you need to find its location first (use the Search icon in the upper right of your screen). Once you find it, either change that path text to the correct location, or simply move the City of Heroes application to your Applications folder.|
Originally Posted by Casual_Player
When I click "properties" on the launcher, my local version says 0.0.0.0 and the server version says 2110.201110070353.1.0
Under 'install location' it says /Applications/City of Heroes.app Is that incorrect? When I hit browse and go looking for some other path to set, what should I be setting it to? |
Your local version says "0.0.0.0" because you have not updated the game yet. Once your file path is corrected, and no other errors exist, your game should update automatically to the correct version once you start it up.
@Winter. Because I'm Winter. Period.
I am a blaster first, and an alt-oholic second.
OK,
There is an program calling itself "City of Heroes" in my Applications folder. But if I click on that program with the Quicklook button, the window that pops up reads
"City of Heroes
Version 1.0
City of Heroes Beta v1.0.6998
44.8 MB
Last modified October 13, 2011 1:49:47 pm"
I'm guessing that 'Beta' in there is the problem. I do in fact have beta still loaded on the machine from over the summer, and if I quicklook that I get a different v1.0.etc, but it otherwise reads the same.
Should I kill off the beta files? Just delete everything scorched-earth style and start over?
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
No no, that's normal. Despite being called "City of Heroes" the Quicklook will include that "Beta" in there. Mine says practically the same thing, except it is at 4.07 GB.
First, when you open up the NCLauncher, does City of Heroes come up under "Installed?" If it does, I recommend clicking the triangle to expand the menu and double clicking "Check for Updates." If it fails to update and you are greeted with an error, try the "Repair" option.
If City of Heroes does not appear under "Installed," nor does it appear under "Not Installed," say so and we'll move on from there.
@Winter. Because I'm Winter. Period.
I am a blaster first, and an alt-oholic second.
Yes, City of Heroes appears under 'Installed' on the NC Launcher. As do City of Heroes Beta and City of Heroes Test.
If I open up the triangle and click on repair, it works fine while it checks on Cider. However, I get the hash failure message immediately afterwards. If I try to continue on after that, I get the error message I posted in the OP.
Darn, I was kind of hoping the Beta thing was the problem.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
Edit: I'm just going to assume "Checking of Updates" had no effect.
Try closing the NCLauncher, going to Applications, and opening City of Heroes directly. This should open the NCLauncher automatically and then immediately launch the game (which, in your case, would trigger the update process). See what happens.
@Winter. Because I'm Winter. Period.
I am a blaster first, and an alt-oholic second.
Same thing happens if I launch from the app directly. The launcher pops up, wants to download the new patch. I say 'yes' and we fall into the same hash failure series of errors.
I think my next step is just to burn everything down to the floor and reload everything from scratch.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
Is there a possibility that you are logged in using a limited (non-administrator) account?
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Nope.
I'm the only account on the machine and I'm logged in as the administrator.
So, I decided what the heck, it can't be any worse, let's just trash all the CoH files and reload from scratch.
I searched for and trashed everything with 'City of Heroes' and 'NCSoft' in it except for my browser bookmarks.
I then went to the main CoH page as if I were a new user and followed the instructions for downloading the game. Went to https://na.cityofheroes.com/en/freed...-downloads.php and clicked on the little apple button. Opened up the launcher file once it had downloaded and moved it into applications. (Skipped the registration page) Fired up the launcher.
The launcher started downloading the game. The moment it got to 'checking downloaded file,' BANG - I got the Hash Failure message once again. 15 clicks on the 'continue' button later, it actually tried to extract patch data and I got the error message "/Applications/City of Heroes.app/PS/CityOfHeroes_Main_0.0.0.0To0.0.0.1/PatchManifest.xml could not be loaded". Then the NCLauncher 'unexpectedly' quit.
So if I were a new player and wanted to try this game out, I could not. The game simply will not load on my machine, much less load a new patch. I don't know what's failing- the NCSoft Launcher or what. But something is just refusing to work.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
The hash error means you're having trouble downloading the patch file intact. If only I remembered how the patch server hierarchy worked I could tell you how to download it manually (it's a basic web server).
Anyone else remember or have it documented?
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Support has tentatively solved the problem!
I'm an hour and a half into a download and everything is going well so far. *crosses fingers*
It looks like the culprit is Norton. Don't know what changed in the downloading protocol two weeks ago, but Norton didn't like it. I'm not happy having to disable parts of my antivirus software to get the game to patch, but it's some progress.
Will report in again after this plays out.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
That makes sense, Norton quarantines the file halfway through and the other half doesn't make a whole file.
I use Sophos instead, it hasn't to date been obnoxious. It's also free. 
Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination
Yep, that was the fix.
Sorry, "fix".
Turning off my virus protection so I can download a patch is not fixing the issue. 
It's a bad workaround at best. If this was some piece of 3rd party, never-heard-of-it freeware that was interfering, I wouldn't have a problem with it. But this is Norton.
Now, it's possible that this is something that Norton has changed recently and not CoH, but unless this is a repeat of the Spotify fiasco I sincerely hope someone on the coding team is working on this problem.
Because as much as I like this game, I like having a working firewall better.
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.
OK, I'm heading into phase two of a broke-down game.
Tuesday, I tried to load the new patch. Nothing doing, got an error message saying "Hash FAILURE!" and "Downloaded patch does not match expected patch hash!"
It gave me the option to try and continue, so I followed along. The "Validating Files" part went OK but then in the "Checking downloaded file" portion of the process I got this error:
"/Applications/City of Heroes.app/PS.CityOfHeroes_Main2110.201110070353.1.0_Repair/PatchManifest.xml could not be loaded!"
I posted about this on the tech/bug forums and got no real answers. So I figured I'd just uninstall/reinstall the game and go from there.
Welp.
Uninstall worked, but now the game won't INstall. At all. The installer gets installed, but then I start getting the same error messages I got two days ago.
I'm running OS 10.6.8 on an iMac with the following stats:
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: IM121.0047.B0A
SMC Version (system): 1.71f22
Serial Number (system): C02FD3RXDHJF
Hardware UUID: 9AD65B14-3DC1-548B-B2B5-C071F3E0BCA8
Help?
Statesmonkey Sez: Lighten up! It's a game, for Lincoln's sake!
Also: Six years of casual play begins to look an awful lot like one year of hardcore play.