Can't Install; Runtime Error?

Nyoaboa · 10-09-2011 08:13 AM

Hello all.

I've been trying to get into this game for the last day, now, but I just keep running into issues. I can't even get it to install.

Upon trying to use the CoH_Installer.exe available from the City of Heroes website, I get a runtime error saying "This application has requested the Runtime terminate it in an unusual way."

I have the most up to date Runtime Library that I am aware of (2010 -> http://www.microsoft.com/download/en...s.aspx?id=5555)

I saw someone else on this forum say they had the same error, and simply installed the game via the NCSoft Launcher, so I thought I'd give that a go. While the launcher seems to have installed, when I go to boot it up, I get this error: "Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex"

I'm really at a bit of a loss here. My computer is by no means ancient, and has more than enough power to do the things I'm telling it to do. I've run virus scanners and such, as well, with no real hits.

As a note, I have also searched the Support pages pretty extensively before coming to the forums for help. I couldn't find a solution, there. =[

Thank you all for your assistance and time.

Nyoaboa · 10-09-2011 08:18 AM

Apologies for the double post, but there doesn't seem to be an edit post button:

I wanted to mention that I am running Windows 7 64-bit with all current Windows updates.
Graphics card is a ATI Radeon HD 5670, Processor is AMD Phenom II X4 925 @ 2.80GHz, Memory is 4.00GB

Texas Justice · 10-09-2011 10:58 AM

When you run the NCSoft Launcher, are you right-clicking it and selecting Run As Administrator?

You can also set it to Run as Administrator on the Compatibility tab of the shortcut's Properties.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Nyoaboa · 10-09-2011 09:04 PM

Thank you for your post!

Yes, I tried that method.

Though, leave it to fate to have this thing resolved twenty minutes after I posted this thread. :[ Turns out that, despite my PC saying I had the latest .NET, I didn't have it. Once I installed .NET Framework 4 (and switched my PC back to United States Locale, though I don't know if this actually played into anything), it all ran swimmingly.

I thank you for taking your time to post here, though. :] Hopefully I'll see you in game!

cybermitheral · 10-10-2011 02:25 PM

It was the Location that was at fault and not the lack of .Net 4. You can reinstall .Net 4.

A friend of mine in Japan had the exact same error the other night after biying a new rig.
NCSoft support actually told him to uninstall .Net 4 and .Net 3.5.

We decided to compare our install files and see if anything looked wierd (liek a missing file). On a hunch we compared to contents of the launcher.config file (or something like that) and in there was a "Language=jp" setting.
My launcher.config file did not have any such setting (Im in Australia).
My mate changed it to "language=en" and it worked