NC Launcher won't launch

Attempts at launching the NC Launcher fail without opening a window. Looking at the Activity Monitor, I can see the memory demands of NC Launcher expanding until all available memory is taken up, and then it fails, with a message that contains the following:

I'm having the exact same issue with my game. I download the NCLauncher for Mac, open it up, it bounces a couple times, and then my computer gets really laggy for a bit, and then it closes unexpectedly with the same error report here.

This is a new one. Please post which Mac and MacOS X version you're using.

Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0


And I know I can run the game, I played it on this same computer last year after Going Rogue was released.

Core 2 Duo Macbook Pro means you're using nVidia, I believe. First, throw away your NC Launcher preferences. Do that by using the Go menu in the Finder, and typing ~/Library/Preferences, and throw out the file that's something like com.ncsoft.nclauncher.plist.

After that, throw out the NC Launcher application itself, and download it again from here: http://na.cityofheroes.com/en/my_acc..._of_heroes.php

See if it behaves better after that.

I'm curious what shows up in thr Console log before the Terminating message above. Can you post a few lines before that from the log? (it's in Applications/Utilities).

The log's really long so I'll post the file.

http://www.megaupload.com/?d=FI9H3LRQ

Looks like it goes into an infinite loop or something.

Looks like some file NCLauncher is trying to read into memory is too large for it to handle. Try throwing out your City of Heroes preferences (you'll need to use the Go menu in the Finder and type ~/Library/Preferences to find those) and then try launching NCLauncher again. If that fails, you may have to re-install both NCLauncher and City of Heroes.

Try making a copy of any random application and renaming the copy to "City of Heroes", and then putting it in the same folder as NC Launcher.

Did you contact Support yet? They'll probably ask you for a System Information log so they can determine what you might have installed and if that's interfering.

I am having this exact same problem today.

Did anyone ever figure out what caused it? I tried everything suggested above. I have 16GB RAM coming today, so hopefully that will make it possible to allocate 80 bytes.


Process: NCLauncher [27793]
Path: /Applications/NCLauncher.app/Contents/MacOS/NCLauncher
Identifier: com.ncsoft.nclauncher
Version: 1.0.20110913.0 (1.0.20110913.0)
Code Type: X86 (Native)
Parent Process: launchd [25772]

Date/Time: 2012-03-06 15:59:29.546 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: -14577 sec
Crashes Since Last Report: -10
Per-App Interval Since Last Report: 2042 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 52147DE6-5A95-4207-AEB2-DEA8812B68DB

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 5

Application Specific Information:
*** Terminating app due to uncaught exception 'NSMallocException', reason: 'Attempt to allocate 80 bytes for CFString failed'

I've seen that exact error before - it's due to some character in a path to a file screwing something up.

What's the exact location of your City of Heroes app (not the Launcher)?

Here's the new complaint:

Process: NCLauncher [7114]
Path: /Applications/NCLauncher.app/Contents/MacOS/NCLauncher
Identifier: com.ncsoft.nclauncher
Version: 1.0.20110913.0 (1.0.20110913.0)
Code Type: X86 (Native)
Parent Process: launchd [6946]

Date/Time: 2012-03-07 12:13:48.624 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 6645 sec
Crashes Since Last Report: -7
Per-App Interval Since Last Report: 2163 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 52147DE6-5A95-4207-AEB2-DEA8812B68DB

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 6

Did this only start after you upgraded the RAM?

Does anyone have any idea what to do about this? I don't always have the luxury of using Boot Camp.

The application starts to allocate RAM to itself, going form maybe 400 MB to eventually 2.3 MB. Then it crashes. Even though I have 11 GB free.

Try throwing out the application preferences - use the Go menu from the Finder and type ~/Library/Preferences and then look for anything starting with "com.ncsoft". Throw them all out, and then launch the NCSoft Launcher.

In the end, I just trashed COH, COH Test and ejected my bootcamp disk.

Now, it's downloading the whole game again. Will do the same for my son's Mac and then we can play together again.