City of Heroes: Live Forum Archive

CoH Stuck at "Loading" stripe.

Justice Blues

By Justice Blues,
Posted on: 2011-09-28 20:14 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hi, I used to play CoH years ago and have recently wanted to come back. I downloaded the client and CoH. When I run CoH as "administrator" The blue stripe that says "loading" appears and just stays there and nothing happens no matter how long I wait. I have two graphics cards installed. I have a Nvidia 335m GT, and a standard intelchipset for when I am not gaming. I used to be able to get the game to run with the intel chipset but that is no longer possible (it could only run in safe mode anyway because it isnt meant for games). My Nvidia card doesn't load it at all. Any help is greatly appreciated!

System specs:
Alienware m11x
CPU: Intel i7 processor at 1.3ghz with turbo boost.
GPU: Nvidia 335m GT(I have tried numerous drivers with this card from 280.26 to 275.66, so I don't think it's a driver issue although it may be)/Intel chipset
OS: Windows 7 64-bit
60gb of 250gb used

Here's the Coh Helper stuff:
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at September 28, 2011 20:06 (-07:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
System Manufacturer: Alienware
System Model: M11x R2
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM) i7 CPU U 640 @ 1.20GHz (4 CPUs), ~1.2GHz
Memory: 8192MB
.Net Memory Report: 4685MB out of 7989MB available
Page File: 11953MB (4024MB currently in use)
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes:
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: Intel(R) HD Graphics
Manufacturer / Chip: Intel Corporation / Intel(R) HD Graphics (Core i7)
Video Memory: 1696 MB
Driver Version: 8.15.10.2202
Driver Date: 8/25/2010 8:36:02 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6083
Driver Date: 4/18/2010 5:17:12 AM


WMI Information
Motherboard Manufacturer: Alienware
Motherboard Model: (empty)
Motherboard Product: M11x R2
Motherboard Version: A04
BIOS Manufacturer: Alienware
BIOS Name: Default System BIOS
BIOS Version: ALWARE - 1
BIOS Release: 20101123000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Unknown (4)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2100.201109222317.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

 

Posted

All of my suggestions are being pulled pulled from this thread.

  • Make sure there isn't a instance of the launcher already running (In the Task Manager make sure there isn't a copy of NCSoftLauncher in the Applications tab, or NCLauncher in the processes tab).
  • If your Launcher is set to automatically start up with Windows, try unchecking that option. (File > Settings and uncheck "Automatically run the Launcher at Windows startup.")
  • Set your launcher to close after launching the game (File > Settings > In the drop down under "After launching a game" select "exit launcher."
  • Delete the "addcache.xml" file in your CoH directory.
  • The most likely solution: "I would like to have the graphic shader files rebuilt on your system. To do so, please delete the "CoX" folder located, by default, at "C:\Users\YOUR USERNAME\AppData\Local\NCSoft" and try launching City of Heroes again. If you are unable to see this folder, you may have "Show hidden files and folders" disabled." (Sent to the poster having trouble in that thread from support.)


Any one of those has helped others that have had trouble with the launcher stopping at the "Loading" bar.

 

Posted

Please post a HiJackThis log so that we can see what else is running on the system.

This sounds very much like a software conflict with another program such as Window Blinds or a similar program from Stardock software. A HiJackThis log will show us what the conflicting program is if that is the issue.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Thanks a bunch @Morgan Reed
It was the "CoX" file I needed to delete, not sure why, but hey it worked!

 

Posted

Glad you found the problem and fixed it.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I have the same problem, it either sticks at the loading stripe but more often than not the loading strip disappears and the game doesn't load.

I have tried all the suggestions on this page but still have the issue although it always loads from safe mode.

My Nvidia drivers are up to date.

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

Quote:
Originally Posted by Mediscales View Post
I have the same problem, it either sticks at the loading stripe but more often than not the loading strip disappears and the game doesn't load.

I have tried all the suggestions on this page but still have the issue although it always loads from safe mode.

My Nvidia drivers are up to date.
Sorry to repeat what has been already suggested, but you tried to 1) tick on "Show hidden files" under Folder settings in the options menu in Windows Explorer, then 2) deleting the "CoX" folder in "C:\Users\YOUR USERNAME\AppData\Local\NCSoft"?

Instructions to report your system config and systems in the Forums:
http://boards.cityofheroes.com/showthread.php?t=231628

@MorganReed, nice compilation you got there ;-P

@Arda

Arc "Save the TV, Save the World!"

Poster

Cheerleaders, ninjas, vampires, zombies, ETs, time travellers, Spartans... all is here!

ID - 79690

 

Posted

Quote:
Originally Posted by Mediscales View Post
I have the same problem, it either sticks at the loading stripe but more often than not the loading strip disappears and the game doesn't load.

I have tried all the suggestions on this page but still have the issue although it always loads from safe mode.

My Nvidia drivers are up to date.
You did? I don't see a HiJackThis log anywhere.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Just trying a different tact

Quote:
Originally Posted by Mediscales View Post
I have the same problem, it either sticks at the loading stripe but more often than not the loading strip disappears and the game doesn't load.

I have tried all the suggestions on this page but still have the issue although it always loads from safe mode.

My Nvidia drivers are up to date.
If none of the "common solutions" have cured your problems, I would suggest posting your Hijack This logs. Also, your CoH Helper results would be good too, since the odds of you running the same system as Stonewall Jackson are slim

In the meantime, some things you can try:
  • If you are the kind of person that does not shut down their computer every night (no judgements, there are pros and cons either way), you might try a cold boot. Shutdown your computer. After it has completely powered down, give it a good 10 seconds (at least) and power it back up.
  • If you are running any anti-virus/anti-malware programs, you can try updating them and scanning your computer.
  • If you aren't running any anti-virus/anti-malware programs, I would highly recommend you do so. Even if you don't use their "live" or "active" settings, just having them to run every once in a while is a good thing.

 

Posted

That's for reminding me Texas!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:05:36, on 29/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
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C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\Presen tationFontCache.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Soluto\soluto.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Soluto\SolutoService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\BT Auto Backup\VaultClientSRV.exe
C:\Program Files\BT Auto Backup\VaultClientUpgrade.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\NCSoft\Launcher\NCLauncher.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-gb10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-gb10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://gb10.hpwis.com/
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\userinit.exe,C:\Progr am Files\Soluto\soluto.exe /userinit
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrow serrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {553DE9D1-822E-4A48-9E5D-80237B45F3B3} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\s wg.dll
O2 - BHO: (no name) - {CB5B93DD-4571-42A8-8319-1DF84676A2D8} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
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O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
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O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
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O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
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O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
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O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab...i_4.1.71.0.cab
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O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
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O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/Driver...aSmartScan.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://downloads.broadbandassist.com...ivePreQual.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/.../en/crlocx.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\570\G2AWinLogon.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\570\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Soluto PCGenome Core Service (SolutoService) - Soluto - C:\Program Files\Soluto\SolutoService.exe
O23 - Service: BT Auto Backup Service (VaultClientSRV) - BT - C:\Program Files\BT Auto Backup\VaultClientSRV.exe
O23 - Service: BT Auto Backup Upgrade Service (VaultClientUpgrade) - BT - C:\Program Files\BT Auto Backup\VaultClientUpgrade.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 13341 bytes

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at September 29, 2011 17:07 (+01:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
System Manufacturer: HP Pavilion 061
System Model: DT191A-ABU t450.uk
BIOS: BIOS Date: 03/19/04 13:28:07 Ver: 08.00.09
Central Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 2048MB
.Net Memory Report: 1307MB out of 2047MB available
Page File: 1818MB (847MB currently in use)
C Drive: (SAMSUNG SP1203N) 18416MB out of 109590MB (16%) free
D Drive: (SAMSUNG SP1203N) 565MB out of 4885MB (11%) free
E Drive: (HP DVD Writer 300c) zero-size drive
F Drive: (IDE-DVD ROM 16x) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes:
Monitor: Default Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce FX 5200
Manufacturer / Chip: NVIDIA / GeForce FX 5200
Video Memory: 128.0 MB
Driver Version: 6.14.0011.7519
Driver Date: 01/01/0001 00:00:00
Driver Language: English

Sound Device Description: Realtek AC97 Audio
Driver File: ALCXWDM.SYS
Driver Version: 5.10.0000.6290
Driver Date: 08/06/2008 15:45:14


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: 'P4SD-LA'
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 03/19/04 13:28:07 Ver: 08.00.09
BIOS Version: A M I - 3000419
BIOS Release: 20040319000000.000000+000

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

The video driver installation appears to be corrupted (the funky date being shown only for the video driver). From what I can see from searching that Driver Version, it looks to be a really really old driver from 2008. That driver won't handle the OpenGL calls correctly. Looking at the nVidia site, that may be the most current driver for that video card which means there is little you can do with it other than try to get a clean installation of the drivers rather than the corrupted install showing here.

Follow these steps to do a clean install of the drivers.

  1. Download the 175.19 drivers from the nVidia site but don't install them.
  2. Download and install Driver Sweeper but don't run it yet.
  3. From the Control Panel go to Add/Remove Programs and uninstall any nVidia Display Drivers or nVidia Display entries found there. Don't reboot if it asks to. Don't remove any nVidia motherboard or sound entries.
  4. From the Control Panel go to System and click on the Hardware tab. Click the Device Manager button. Click the +next to Display adapters. Right-click on the nVidia entry there and select Uninstall.
  5. Reboot the computer and press F8 rapidly to get the menu. Choose Safe Mode or Safe Mode with Networking.
  6. Cancel any New Hardware wizards that come up.
  7. Launch Driver Sweeper and select the nVidia Display or nVidia video options only. Click Clean. Reboot when it asks if you want to reboot.
  8. Let Windows load normally but cancel any New Hardware wizards.
  9. Install the drivers you downloaded previously, reboot when prompted.
  10. To check to see if the installation is corrupt, run CoH Helper again and paste the results into Notepad, WordPad, Word or whatever text editor you have. If the date on the video driver looks normal, the installation is not corrupted. If it is still showing that strange date, something on your computer may be keeping it from installing cleanly. That could be anything from the Anti-Virus or Anti-Spyware software that is installed, the Soluto software, a virus or malware that hasn't been detected and removed or something else. In most cases, the installation will not be corrupted if you follow these steps.
Unfortunately, that's the newest driver for that card so it may do little for you. At that point, you might want to look at investing in a newer video card although that may also require upgrading your power supply.


Along with the video driver issues, something is apparently blocking CoH Helper from accessing the registry entries. There should be quite a bit of game settings information below where your report stops. I don't know if it's the anti-spyware program, the anti-virus program or something else such as Soluto (you are now the second person I've seen with that program installed). It could also be what caused the corrupt video driver installation.

As a final note, you are also extremely low on space on both drives. You may want to try to free up some space on the C: drive so that it is above 20% Free space (above 25% would be better). It appears that the D: drive may be a recovery partition put there by HP, if so, don't mess with it.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I've followed the instructions but still have the issue


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at September 29, 2011 20:06 (+01:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
System Manufacturer: HP Pavilion 061
System Model: DT191A-ABU t450.uk
BIOS: BIOS Date: 03/19/04 13:28:07 Ver: 08.00.09
Central Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 2048MB
.Net Memory Report: 1431MB out of 2047MB available
Page File: 2060MB (605MB currently in use)
C Drive: (SAMSUNG SP1203N) 18069MB out of 109590MB (16%) free
D Drive: (SAMSUNG SP1203N) 565MB out of 4885MB (11%) free
E Drive: (HP DVD Writer 300c) zero-size drive
F Drive: (IDE-DVD ROM 16x) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes:
Monitor: Default Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce FX 5200
Manufacturer / Chip: NVIDIA / GeForce FX 5200
Video Memory: 128.0 MB
Driver Version: 6.14.0011.7519
Driver Date: 01/01/0001 00:00:00
Driver Language: English

Sound Device Description: Realtek AC97 Audio
Driver File: ALCXWDM.SYS
Driver Version: 5.10.0000.6290
Driver Date: 08/06/2008 15:45:14


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: 'P4SD-LA'
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 03/19/04 13:28:07 Ver: 08.00.09
BIOS Version: A M I - 3000419
BIOS Release: 20040319000000.000000+000

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

This is the Soluto crash report if any help:

Crashed Application: NCsoft Launcher
Crashed Process: nc.bootstrap.exe
Crashed by Module: nc.bootstrap.exe

Stack Trace:
nc.bootstrap.exe:4e53d2cb46000!nc.bootstrap.progra m.sweepfiles+0x62
mscorlib.ni.dll:4be90358af8000!system.threading.th readhelper.threadstart_context+0x102
mscorlib.ni.dll:4be90358af8000!system.threading.ex ecutioncontext.run+0x111
mscorlib.ni.dll:4be90358af8000!system.threading.th readhelper.threadstart+0x68

Running Modules:
ModuleName FileVersion Vendor
nc_bootstrap 1.0.0.3 ncsoft
nvwddi 6.14.11.7519 nvidia corporation
xpsp2res 5.1.2600.5512 microsoft corporation
nview 6.14.10.11175 N/A
gdiplus 5.2.6001.22319 microsoft corporation
dxdiagn 5.3.2600.5512 microsoft corporation
uxtheme 6.0.2900.5512 microsoft corporation
netapi32 5.1.2600.5694 microsoft corporation
comctl32_5d090000 5.82.2900.6028 microsoft corporation
diasymreader 8.0.50727.3053 microsoft corporation
rpchrome10browserrecordhelper 12.0.1.647 realnetworks, inc.
mccicontexthook_dsr 6.6.0.3 alcatel-lucent
smumhook 6.0.0.2 pc tools
system_xml_ni 2.0.50727.3082 microsoft corporation
d3dim 5.1.2600.0 microsoft corporation
ws2help 5.1.2600.5512 microsoft corporation
ws2_32 5.1.2600.5512 microsoft corporation
samlib 5.1.2600.5512 microsoft corporation
ddraw 5.3.2600.5512 microsoft corporation
dciman32 5.1.2600.5512 microsoft corporation
dsound 5.3.2600.5512 microsoft corporation
msctf 5.1.2600.5512 microsoft corporation
riched20 5.30.23.1230 microsoft corporation
wbemsvc 5.1.2600.5512 microsoft corporation
wbemprox 5.1.2600.5512 microsoft corporation
wbemcomn 5.1.2600.5512 microsoft corporation
msctfime 5.1.2600.5768 microsoft corporation
fastprox 5.1.2600.5755 microsoft corporation
msvcp60 6.2.3104.0 microsoft corporation
imm32 5.1.2600.5512 microsoft corporation
ntdsapi 5.1.2600.5512 microsoft corporation
winmm 5.1.2600.5512 microsoft corporation
psapi 5.1.2600.5512 microsoft corporation
dnsapi 5.1.2600.5625 microsoft corporation
wldap32 5.1.2600.5512 microsoft corporation
clbcatq 2001.12.4414.700 microsoft corporation
comres 2001.12.4414.700 microsoft corporation
oleaut32 5.1.2600.5512 microsoft corporation
comctl32 6.0.2900.6028 microsoft corporation
ole32 5.1.2600.6010 microsoft corporation
ntmarta 5.1.2600.5512 microsoft corporation
setupapi 5.1.2600.5512 microsoft corporation
apphelp 5.1.2600.5512 microsoft corporation
version 5.1.2600.5512 microsoft corporation
msvcrt 7.0.2600.5512 microsoft corporation
advapi32 5.1.2600.5755 microsoft corporation
rpcrt4 5.1.2600.6022 microsoft corporation
gdi32 5.1.2600.5698 microsoft corporation
shlwapi 6.0.2900.5912 microsoft corporation
secur32 5.1.2600.5834 microsoft corporation
msvcr80 8.0.50727.4053 microsoft corporation
msvcp90 9.0.30729.4148 microsoft corporation
msvcr90 9.0.30729.4148 microsoft corporation
mscoree 4.0.31106.0 microsoft corporation
mscorjit 2.0.50727.3082 microsoft corporation
mscorlib_ni 2.0.50727.3615 microsoft corporation
mscorwks 2.0.50727.3615 microsoft corporation
system_ni 2.0.50727.3614 microsoft corporation
system_drawing_ni 2.0.50727.3053 microsoft corporation
system_windows_forms_ni 2.0.50727.3053 microsoft corporation
kernel32 5.1.2600.5781 microsoft corporation
ntdll 5.1.2600.6055 microsoft corporation
shell32 6.0.2900.6072 microsoft corporation
user32 5.1.2600.5512 microsoft corporation

This crash was detected and analyzed by Soluto (as part of the PC Genome).
For recommendations and solutions to application crashes and other PC problems, download Soluto at: http://www.soluto.com

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

I don't know if this will help, but I had this same problem for several months earlier this year. I went through all kinds of things with tech support, before they finally sent me this:

Quote:
Originally Posted by NCSoft Tech Support
Thanks for the update. I would like for you to locate some other profile-specific files that may be related to the game client's graphics. They should be located in the "C:\Documents and Settings\[USER NAME]\Local Settings\Application Data" directory. Once you have browsed to that location, look for an "NCsoft" folder and open it. If you find a "CoX" folder, delete it and try running the game again.
Once I did that, I was able to run the game again. Unfortunately, there are a lot of things that can cause this problem (because I tried lots of things to fix it) so this probably won't work. But it is an option.

Justice Blues, Tech/Tank, Inv/SS
----------------------
Fighting The Future Trilogy
----------------------

 

Posted

Something is still blocking CoH Helper from accessing the settings in the registry.

Also, the video driver installation is still corrupted. It should be showing in the same date format as your sound card driver does in the CoH Helper report.

Whatever is causing the driver to not install correctly is possibly also blocking CoH Helper from getting the rest of the information from the Registry. It could also be causing the problems you are having getting the game to launch.

I haven't tried running CoH on that old of a card for quite a while, well before the graphics engine updates that came with Issue 17. I'll see if I have a computer here at work to test it on to see what it does and report back.

In the meantime, you'll need to figure out what is causing the driver installation issues, what is blocking CoH Helper from reading the Registry settings for the game and get those corrected.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

After trying again last night it now seems to be working, hopefully it'll stay that way.

I'll try and get to the bottom of what's blocking CoH helper.

Thanks for the help guys, much appreciated
.

global @Mediscales2
MA 1st mission "Missing persons" please try and rate 22.03.09.

 

Posted

Glad you got it working.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.