Help! - random crashes, possibly graphics related
By
Blaksson,
Posted on: 2011-09-27 18:14 in ALL ACCESS Gameplay Technical Issues Bugs
It could be either a temperature issue (too hot) or a power issue (not enough power from your power supply) or something else.
It shouldn't be the power supply, I've got a Thermaltake 800w power supply in this thing, and I'm PRETTY sure it's not the temp, but I've got some more experiments to do with that.
You've ran a memtester already?
50)Sinergy X/(50)Mika.
(50)MaceX/(50)Encore
Sign the petition, dont let CoH go down! SIGN!
I've had the "video display drivers have stopped working, and been forced to recover" crash on my system, but not with this game, World of Tanks was causing me that problem, and there seems to be no one standard fix. There are many reports of this error all over the net. Here are a couple resources I came across looking for a fix.
http://forums.nvidia.com/index.php?s...ic=187401&st=0
http://www.nvlddmkm.com/
You can try to force "performance mode" in the nvidia settings. Go to global settings and then change, "adaptive" to "performance". That might help. Your card is a little under powered and you might want to turn down some settings.
Turn ambient occlusion completly off, and try turning down your world detail, looks like you've got it set to "very high". Thats a lot of rendering going on. Also, you might try turning down shadows if you havn't tried that.
My fix, for this error, ended up being to down clock my memory. That stopped my video display has stopped error, but as you can see in the links I've posted, not any one fix seems to work for everyone.
I am, apparently, also getting an OpenGL error that causes CoH to crash. It shouldn't be the temperatures, they run high, but not abysmally so. 60C core temps and 80C gpu temps. I'll pull the graphics settings back a bit, and see what I can do about updating the sound drivers, maybe. I have NO idea how to downclock my RAM, and I haven't done a memtest. I guess the memtest is next, although I haven't had problems anywhere else or with any other game - and my wife plays some high end FPS games, so theoretically if something were to stress the card/ram, it would be Crysis.
I've recently decided to pick the game back up, and I have been having what seems to be two separate issues. I have no idea what triggers either one. I updated the graphics drivers (clean install to the newest ones), I cleaned the system, defragged, checked for viruses with pc tools spyware doctor and avg free, I ran ccleaner to check for registry issues and recovered 1.52 gigs of memory from temp files. BOTH problems still occur.
The first is a random "The video display drivers have stopped working, and been forced to recover" which drops me back to the desktop.
The second is a random hardlock with loud sound (possibly a sound loop, but it's so short it just sounds like nGnGnGnGnGnG).
No clue. I can't get either of them to repeat on a regular basis, either, they just dump.
It has just occured to me that maybe it's a temperature issue. I'll be checking that. Anyway, here's Hijack This's report.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:05:08 PM, on 9/27/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.CenturyLink.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyLink
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn1.dll
R3 - URLSearchHook: PageRage Toolbar - {9565115d-c7d6-46d3-bd63-b67b481a4368} - C:\Program Files\PageRage\prxtbPage.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn1.dll
O2 - BHO: PageRage - {9565115d-c7d6-46d3-bd63-b67b481a4368} - C:\Program Files\PageRage\prxtbPage.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\s wg.dll
O3 - Toolbar: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn1.dll
O3 - Toolbar: PageRage Toolbar - {9565115d-c7d6-46d3-bd63-b67b481a4368} - C:\Program Files\PageRage\prxtbPage.dll
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-4112017189-1216361725-3810316008-1007\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-4112017189-1216361725-3810316008-1007\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10q_Ac tiveX.exe -update activex (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10q_Ac tiveX.exe -update activex (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: MediaMall Server - MediaMall Technologies, Inc. - C:\Program Files\MediaMall\MediaMallServer.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
--
End of file - 5946 bytes
and here's my CoH Helper.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at September 27, 2011 20:13 (-05:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: HP-Pavilion
System Model: FK555AA-ABA a6603w
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 3072MB
.Net Memory Report: 2152MB out of 3070MB available
Page File: 4835MB (1303MB currently in use)
C Drive: (WDC WD3200AAJS-65B4A0 ATA Device) 214413MB out of 305142MB (70%) free
E Drive: (ST31000528AS ATA Device) 411547MB out of 953859MB (43%) free
F Drive: (ATAPI iHBS112 2 ATA Device) zero-size drive
D Drive: (TSSTcorp CDDVDW TS-H653Z ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 1776 MB
Driver Version: 8.17.12.8026
Driver Date: 8/3/2011 6:50:00 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5910
Driver Date: 8/4/2009 9:48:20 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5910
Driver Date: 8/4/2009 9:48:20 AM
Sound Device Description: Speakers (PlayOn Virtual Audio Device)
Driver File: povrtdev.sys
Driver Version: 5.02.3669.0001
Driver Date: 2/24/2010 2:11:40 PM
WMI Information
Motherboard Manufacturer: FOXCONN
Motherboard Model: (empty)
Motherboard Product: Napa
Motherboard Version: HP P/N
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20080609000000.000000+000
Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 0Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High performance
Occlusion Strength: Slight
Blur: Fast
Ambient Resolution: High performance
Gamma Correction: 0.870
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: No
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.099
Music Sound Volume: 0.099
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 12314 bytes/second
Current Game Version: 0.0.0
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 236 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files