Log-In Issues

Hey folks, after the recent epic downtime, I have been left unable to log into the Live servers at all on my normal computer. I am able to log in on an alternate computer, and am able to access the Beta Servers on my normal computer with no problems.

Any ideas of what could be the issue? I would like to think I have messed with all the obvious things, yet can not figure out ANYTHING to get me beyond the Login and Password screen... I can't even get to the EULA screen.

I am having this exact same issue. It started yesterday (Sept 1), and I didn't realize it was a problem then. I just thought the game was down. The NCSoft launcher runs with no problem, the game loads to the login screen. When I try to log in, it hangs as if the connection it bad, for about 20 seconds, and then tells me that the game client cannot connect to the login server.

My other computer can log in just fine.

Glad I am not the only one... but I am still lost for a solution.

This started happening to me every time I would crash during iTrials (I hardly ever crash mind you) on Thursday and again for the first login attempt on Friday. The only way I have been able to fix the issue and actually login has been to run a repair (consistency check) on my live client through the NCsoft launcher.

Reinstall, I wonder if you have the same issue that I did/do.

http://boards.cityofheroes.com/showt...95#post3853295

I did the repair, and that didn't end up helping me. I also made sure CoH was let through my firewall, and just to be sure I turned my firewall off and tried logging in. I also tried in safe mode. Nothing. I haven't tried a reinstall...

The issue you describe in that other thread sounds like the same thing. I will try the fix you suggest and see what happens.

Well... whatever the heck was wrong, the re-install worked as you described in the other thread. Game is now functional on my computer. I just wonder what the heck was wrong with it in the first place.

Glad you were able to get it fixed. For now I will be sticking with my workaround. I have no desire, nor should I have to actually reinstall CoH.

No workarounds for me either, although I am back in the game after a full reinstall. Not to mention, because of a series of errors where the installer either wouldn't delete or create folders on my computer (I had to manually create a City of Heroes folder, for instance), I got to download the entire game twice when the first download went *poof* and vanished. The uninstaller, similarly, let me down big time. So no game Thursday, no game Friday, and 1/3 of my three day weekend ate up by whatever error(s) this happened to be. And I did in fact, keep a copy of the pigg files and put them in the CoH folder so that the download wouldn't be so huge. The downloader ignored them, as far as I can tell.

Ssssoooo... it just happened to me. Closing the game and restarting didn't fix it. Closing the game and repairing and restarting didn't fix it. Closing the game and restarting fixed it.

??? ??? ??? ???

I have no idea. Honestly. No idea.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Hey Thirty-Seven - is there *any* chance that when you did a reinstall you kept the old install? (or anyone else who had this problem). I have been doing some research and found what I believe to be the specific problem and it's in a simple file that could be opened even in notepad. I'd *love* to get someone else to verify what I'm seeing here.

Damn, wish I had... once I got the new install to work, I dumped the old Folder... what file are you looking for, it may still be chilling in the Recycle Bin.

And, I did send that PM to Television and Ghost Falcon... though I have no idea what if anything they did, or if those folks are even doing anything with coding or what have you.

{BTW, I re-subscribed to this thread so that I will see any new info that comes up.}

Ooh the recycle bin, sometime saviour of many! If it were in there, that might be great!

The file is addcache.xml. It's quite a small file and something that should open in a browser or in any sort of text editing program. It's should have been in the top level of the CoH directory.

There's an IP address used in there, it's repeated several times. This is what differs between my old client which no longer works (can't get past login screen at all) and my new install which works just fine.

I'm very curious whether the IP address used is 64.25.36.4 or if it's 64.25.36.88.

Thanks very much for coming back and having a gander! Would be great if someone was looking at this thread, my back and forward with Support isn't going so well

I will take a look for that file and return my findings here.

The file was in my Recycle Bin... and it had this in the 'addcache.xml' file: 64.25.36.4

My Live, and working version, had the .88 version.

NOW, the trick is to get someone actively having this problem to change that file... and see what results with log-in issues.

I've been having troubles logging in since I posted. The only way for me to get in was to reinstall the Launcher.

I looked and had .4 in my addcache.xml and changed it to .88 and got in fine. Changed it back to .4 and couldn't get in again. Back to .88 and got in fine.

Culprit!

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Thanks for checking Aggelakis. Glad (well you know what I mean) to see someone else able to back up what I've been saying. I did ping it to Z and he's got back to me and posted in t'other thread so fingers crossed we'll get some more info soon.

DJB--do you have Peerblock or some other form of port blocking program running? I use it for ad blocking and just found out it's blocking access to the updater (I have no idea for how long, I just started using the program last week)

I use 2 computers and the main one had the .88 IP. The little one (which hasn't been updated in weeks) still had the .4 so I ran the updater. I notice Peerblock is blocking the connection so I disable it and restart. This time the launcher works, updates the files, characters load, all is well. addcache now says .88

This doesn't explain why the launcher said you were up to date but I figure every little bit of info helps.

Gol-

I have it installed on one machine yes but it's not running (not even in the background). It's not on t'other machine. It's interesting tho that you can see the launcher update from .4 to .88 as I still can't get that to happen - I tried just a couple of hours ago.

Hopefully Z and co are all over this cause Support certainly are not;
http://boards.cityofheroes.com/showp...7&postcount=18