people still cant get on beta..what happens when it goes live?
By
Aggelakis,
Posted on: 2011-08-31 13:07 in CoH and CoV General Discussions
Um.
"Public access to beta has been disabled."
Public access to BETA.
That's the server, not the patch, dude.
Come on.
My guides:Dark Melee/Dark Armor/Soul Mastery, Illusion Control/Kinetics/Primal Forces Mastery, Electric Armor
"Dark Armor is a complete waste as a tanking set."
Hint; This may be one of the showstopping bugs as to why it isn't live yet.
Your VIP status is reliant solely on you having a paid subscription.
As for the other, click on "Beta test," not "VIP beta test." (At least that's when I see it. Yes, I know, "VIP beta test" makes sense.)
i did bill..both i tried and bot hsay the same thing 
Quote:
I do hope you're joking, Chaos.|
Originally Posted by Chaos Creator
Hint; This may be one of the showstopping bugs as to why it isn't live yet.
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The server's restrictions have nothing at all to do with the content in I21.
My guides:Dark Melee/Dark Armor/Soul Mastery, Illusion Control/Kinetics/Primal Forces Mastery, Electric Armor
"Dark Armor is a complete waste as a tanking set."
Quote:
:/|
Originally Posted by Severe
i did bill..both i tried and bot hsay the same thing
|
Well, in that case...
hmm. >.< Sorry, man. Keep pestering support.
Quote:
i have no clue if your trolling me or not...can you explain what you actually meant...since i figure this message is based on accounts since i cannot get in but others can.|
Originally Posted by Nalrok_AthZim
Um.
"Public access to beta has been disabled." Public access to BETA. That's the server, not the patch, dude. Come on. |
also at no time did i say anything about a patch...this patch/last patch or any other patch..this has been going on for a month now.
ive sent zwillnger or whatever his name is a private message and gotten nothing back from him..is there a community rep that will respond to actual issues?
Quote:
I'll explain, and I'm not trolling you.|
Originally Posted by Severe
i have hno clue if your trolling me or not...can you explain what you actually meant...since i figure this message is based on accounts since i cannot get in but others can.
also at no time did i say anything about a patch... |
When you click the Beta servers and it says you do not have access, this is a restriction placed on the server itself; they can put a measure in effect that will display that message and reject any user that meets the criteria of the access control.
Say your account is labeled "Customer". Paragon can set up their server access control to say "Do not allow Customer accounts." Whenever a Customer account clicks the server, it will say "Sorry, you don't have access!"
This has nothing to do with the live servers or the content of Issue 21. If Issue 21 went live tomorrow, or even today, the server lockout wouldn't be a problem since the live servers have no access control.
Another example of this is the time shortly following a major patch; if you're early enough, clicking on a recently-rebooted server will result in "The account (account name) is restricted from accessing this server as it is currently only available to developers for internal testing purposes."
So the problem is with the server and your account, which is something support SHOULD be helping with, yes. However, this has nothing to do with I21 and won't make any impact when it goes live since the conflicts causing it technically don't exist on the live servers.
Make sense?
My guides:Dark Melee/Dark Armor/Soul Mastery, Illusion Control/Kinetics/Primal Forces Mastery, Electric Armor
"Dark Armor is a complete waste as a tanking set."
ok so isnt there a vip server going in with restrictions?...what happens if that follows me live and now im banned from it cause the same issue from the beta follows to that server?
if im restricted to a open beta whats gonna happen to an actual live restricted server?
Quote:
From Zwill's talking today I gleaned that there is definitely more than the Mac client broken.
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Originally Posted by Nalrok_AthZim
I do hope you're joking, Chaos.
The server's restrictions have nothing at all to do with the content in I21. |
Quote:
From what it looks like, if you're paying 15 a month for VIP you'll be able to get on Exalted (the VIP server). If you ARE locked out and you ARE paying for VIP, that's something to contact support about. Since I21 hasn't launched yet, we can't really say that'll happen. Your hypothetical situation is a "wait-and-see" thing, unfortunately. I doubt there'll be problems though.
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Originally Posted by Severe
ok so isnt there a vip server going in with restrictions?...what happens if that follows me live and now im banned from it cause the same issue from the beta follows to that server?
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My guides:Dark Melee/Dark Armor/Soul Mastery, Illusion Control/Kinetics/Primal Forces Mastery, Electric Armor
"Dark Armor is a complete waste as a tanking set."
In the case of the beta server:
The auth list (the list that tells us that you have an active subscription to the server) is not the same as the live auth list. Because we had to basically "clone" the database, we took a stamp from early July. Because of this, anyone who wasn't subbed on the date that we copied from does not have immediate access to the Beta server.
If I haven't responded to you personally yet, it's because I'm currently sitting on hundreds of PM's in my in box that I'm still sorting through. I was OOO for several days gone at PAX and have been in almost non-stop meetings since I got back. I almost always reply to PM's in some shape or form, within reason of course, so if I haven't responded to you it's because I haven't read it yet.
As previously stated, send a PM to a member of the Community Team *and* file a Customer Support ticket. The latter is the most important part as they forward these along for access on a daily basis, as opposed to me doing it as I have time to.
Thanks
Andy Belford
Community Manager
Paragon Studios
To follow up on what Zwaggenborkenhazelnut posted above, he's always responded to my PM's. Even though I refuse to spell his name correctly and even when it's nothing to do with the game (those generally take longer due to low priority).
It's not always immediately since he's got PM's coming in faster than he can deal with them, he's in and out of meetings, UStream chats, convention planning, convention attending, convention panels, Meet N Greet's after or before the panels, specific testing on the Test servers, testing on the Beta servers, having a real life and a family, having to respond to questions from co-workers, having to wait for answers from co-workers, having to wait for answers from Austin, having to respond to questions from Austin ..... *take a deep breath* ..... and somehow find time to communicate with us on the forums, Facebook, Twitter, possibly LiveJournal (is that still going?) or other things I haven't thought of.
Yeah, I'd be blowing up at people on a regular basis if I had his job. That's likely why I don't have that type of job. Well, that and no one would want me enforcing forum rules, including me.
Thanks for the update Zwiffelpuffinstuff, it's appreciated.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
Oh drat I was Ninja's by Zwillinger. |
Originally Posted by Zwillinger
In the case of the beta server:
The auth list (the list that tells us that you have an active subscription to the server) is not the same as the live auth list. Because we had to basically "clone" the database, we took a stamp from early July. Because of this, anyone who wasn't subbed on the date that we copied from does not have immediate access to the Beta server. If I haven't responded to you personally yet, it's because I'm currently sitting on hundreds of PM's in my in box that I'm still sorting through. I was OOO for several days gone at PAX and have been in almost non-stop meetings since I got back. I almost always reply to PM's in some shape or form, within reason of course, so if I haven't responded to you it's because I haven't read it yet. As previously stated, send a PM to a member of the Community Team *and* file a Customer Support ticket. The latter is the most important part as they forward these along for access on a daily basis, as opposed to me doing it as I have time to. Thanks |
Anyway yes this is the problem and is one that happens every time a beta goes on.
But it's MY sadistic mechanical monster and I'm here to make sure it knows it. - Girl Genius
List of Invention Guides
Quote:
i have done both...you got a message 7 days ago from me.. and im currently on ticket #2 with support as they arent answering my 1st ticket anymore it seems.|
Originally Posted by Zwillinger
send a PM to a member of the Community Team *and* file a Customer Support ticket. The latter is the most important part as they forward these along for access on a daily basis, as opposed to me doing it as I have time to.
Thanks |
also this could have been annouced since opening beta since theres been quite a few posts about it on here and facebook.
Quote:
Are you sure you spelled his name right?|
Originally Posted by Severe
i have done both...you got a message 7 days ago from me.. and im currently on ticket #2 with support as they arent answering my 1st ticket anymore it seems.
also this could have been annouced since opening beta since theres been quite a few posts about it on here and facebook. |
*rolls around on floor laughing uncontrollably*
Yes, that was a joke. The joke's on Zwangelbushenrodholdersbaconwafflesaregood.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Is the "Beta Server VIP Test" server supposed to be accessible to subscribers right now?
Quote:
Nope. It is just there to see if it is properly grayed out from free and premium accounts.
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Originally Posted by Nihilii
Is the "Beta Server VIP Test" server supposed to be accessible to subscribers right now?
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Yeah, make sure you're trying to get into "Beta Server" (the currently active beta server), not "Beta Server VIP Test" (not available for actual testing).
Previously (before they implemented the freebie accounts and took away Street Justice) we were testing on "Beta Server 01" which is now also inaccessible.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
Quote:
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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alot of people cant get on beta saying that" public access to beta has been disabled "and no one from cox can help us. what happens when this goes live?
will i be able to log in and get my vip status?...and how come i cant get a community rep to answer me when i ask about it? if i cant get on beta now as an open beta.
and why hasnt support gotten back to me on it either. i know your busy. but hello you do have a community that needs to be able to have a workable account!
anyone know what the actual issue is for this " public access to beta server has been disabled?..there are quite a few people on the cox facebook also with this issue and the lack of help from ncsoft isnt very helpful.