Repeated crashes.

CactusBrawler · 06-14-2011 06:50 AM

Upgraded to a new system, having no problem with others games. I can run the Heaven tester in Open GL mode with no problem.

However when playing City of heroes the game will hang, along with the system for a few seconds followed by a message that my display driver has crashed. This of course kills City of heroes.

Not sure if CoHHelper worked right, sinc eit gave me some error about reading the registry.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 14, 2011 14:54 (+01:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M68MT-S2
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD Phenom(tm) II X4 840 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB
.Net Memory Report: 6409MB out of 8190MB available
Page File: 14581MB (1797MB currently in use)
C Drive: (ST310005 24AS SCSI Disk Device) 846630MB out of 953766MB (88%) free
D Drive: (ST310005 28AS SCSI Disk Device) 465462MB out of 953859MB (48%) free
F Drive: (DTSoftBusCd00) zero-size drive
E Drive: (ATAPI iHAS124 B SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / GeForce GTX 460
Video Memory: 4065 MB
Driver Version: 8.17.12.7533
Driver Date: 01/01/0001 00:00:00
Driver Language: English

Sound Device Description: Speakers (C-Media USB Headphone Set )
Driver File: USBAUDIO.sys
Driver Version: 6.01.7601.17514
Driver Date: 01/01/0001 00:00:00

WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: M68MT-S2
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20101115000000.000000+000

Brawling Cactus from a distant planet.

CactusBrawler · 06-14-2011 06:56 AM

Hijak this logfile.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:56:07, on 14/06/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe
D:\Steam\Steam.exe
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [Steam] "D:\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-3278117730-1907428886-4156695473-1007\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3278117730-1907428886-4156695473-1007\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AppleChargerSrv - Unknown owner - C:\Windows\system32\AppleChargerSrv.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8342 bytes

Brawling Cactus from a distant planet.

Tex · 06-14-2011 07:06 AM

Quote:

Originally Posted by CactusBrawler

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / GeForce GTX 460
Video Memory: 4065 MB
Driver Version: 8.17.12.7533
Driver Date: 01/01/0001 00:00:00
Driver Language: English

This doesn't look right. Perhaps you could try uninstalling your drivers, running a driver sweeper and re-installing your drivers.

CactusBrawler · 06-14-2011 07:32 AM

Ran the Nvdia uninstaller, booted into safe mode and ran the Phyxion.net sweeper, then rebooted and reinstalled Nvidia drivers. Ran CoHHelper again, got the same error message about reading the registry.

Edit to add: Obviously can't check if this has fixed the crashes until the servers are back up.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 14, 2011 15:30 (+01:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M68MT-S2
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD Phenom(tm) II X4 840 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB
.Net Memory Report: 6639MB out of 8190MB available
Page File: 14830MB (1548MB currently in use)
C Drive: (ST310005 24AS SCSI Disk Device) 845721MB out of 953766MB (88%) free
D Drive: (ST310005 28AS SCSI Disk Device) 465456MB out of 953859MB (48%) free
F Drive: (DTSoftBusCd00) zero-size drive
E Drive: (ATAPI iHAS124 B SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / GeForce GTX 460
Video Memory: 4065 MB
Driver Version: 8.17.12.7533
Driver Date: 01/01/0001 00:00:00
Driver Language: English

Sound Device Description: Speakers (C-Media USB Headphone Set )
Driver File: USBAUDIO.sys
Driver Version: 6.01.7601.17514
Driver Date: 01/01/0001 00:00:00

WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: M68MT-S2
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20101115000000.000000+000

Brawling Cactus from a distant planet.

Texas Justice · 06-14-2011 07:52 AM

Two questions.

1. When you run CoH Helper, you are downloading it to the hard drive and then right-clicking the file and selecting Run as Administrator, correct?

2. Are you using a non-US version of Windows? For example, in the UK the standard date format is slightly different than the US date format. This often causes dates to appear odd in the CoH Helper report.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

CactusBrawler · 06-14-2011 07:57 AM

Yes to both questions.

I'll try switching to US settings now.

Edit to add.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 14, 2011 16:00 (+01:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M68MT-S2
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD Phenom(tm) II X4 840 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB
.Net Memory Report: 6645MB out of 8190MB available
Page File: 14693MB (1685MB currently in use)
C Drive: (ST310005 24AS SCSI Disk Device) 845025MB out of 953766MB (88%) free
D Drive: (ST310005 28AS SCSI Disk Device) 465384MB out of 953859MB (48%) free
F Drive: (DTSoftBusCd00) zero-size drive
E Drive: (ATAPI iHAS124 B SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / GeForce GTX 460
Video Memory: 4065 MB
Driver Version: 8.17.12.7533
Driver Date: 5/25/2011 7:09:12 AM
Driver Language: English

Sound Device Description: Speakers (USB PnP Sound Device)
Driver File: CM10864.sys
Driver Version: 5.12.0007.0720
Driver Date: 7/20/2007 4:57:24 PM

Sound Device Description: Digital Output (USB PnP Sound Device)
Driver File: {0.0.0.00000000}.{1e3274d9-0675-4671-a4a6-98e011deb7cd}
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM

WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: M68MT-S2
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20101115000000.000000+000

Brawling Cactus from a distant planet.

CactusBrawler · 06-14-2011 08:26 AM

Okay I went through the entire isntall folder and changed it so that every CoH related shortcut was set to run in windows XP compatability mode, and as admin.

Haven't crashed yet, and Afterburner is showing GPU useage as 50ish percent, rather than the 90-100% I was getting before hand.

Don't know if it was changing the exe's or the driver reinstall that has caused that though.

Brawling Cactus from a distant planet.

CactusBrawler · 06-14-2011 09:16 AM

75% GPU useage but no crash on a Preatorian map team.

Brawling Cactus from a distant planet.

Texas Justice · 06-14-2011 11:02 AM

Setting the shortcut to Run As Administrator is fine, but you shouldn't have to set it to run in XP mode. Try it without running it in XP Compatibility Mode.

There are two other settings you may want to put a check mark in on the Compatibility tab of the Properties page:

Disable Desktop Composition

Disable Visual Themes

Some like to Disable Display Scaling on High DPI Settings as well, but that's purely up to you.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

CactusBrawler · 06-14-2011 12:24 PM

Just had a couple of lock ups and crashes simply logging into a character, exact same settings that allowed me to play for a couple of hours.

On the third attempt, didn't crash.

Brawling Cactus from a distant planet.