Crash When I hit the Contacts Tab.

Hello All,

After a long break I decided to get back into COX before the Incarnates release. I just got a new Alienware system with a GTX 580, downloaded the game and, after debugging a few things with the alienware skin, got it to work.

Heres my problem: Anytime I so much as move any slider or control in Ultra mode, COX locks. I have to reboot into safe mode, go reset some basic graphics and start over. Also, no matter what mode I run in (even SAFE mode), if I click on the "contacts" tab, I get a little, itty, bitty version that seems like it wants to come up, but then the whole thing locks again.

All my NVIDIA drivers are up to date 266.58, and I am running win7.

Any clues?

Sure sounds like a corrupted file to me. You might try this:

1. Go to your CoH folder, find the coh.checksum file and delete it. Close Explorer.
2. Go to desktop and click on your CoH launcher. Let the files rebuild themselves. Close launcher when it's done.
3. Defrag.
4. Click on the CoH shortcut again, and verify files. When it finishes, try and start your game.

Also, I just ran CoH Helper. Not sure if this is enlightening or not.
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at March 26, 2011 20:26 (-04:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_ldr.101026-1502)
System Manufacturer: Alienware
System Model: Area 51
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB
.Net Memory Report: 9621MB out of 12278MB available
Page File: 21191MB (3364MB currently in use)
C Drive: (ST31000528AS) 846910MB out of 941813MB (89%) free
D Drive: (ARRAY0) 211011MB out of 244193MB (86%) free
F Drive: (WDC WD7500AAKS-00RBA0) 30743MB out of 357772MB (8%) free
G Drive: (ST31000528AS) 73MB out of 101MB (72%) free
H Drive: (WDC WD7500AAKS-00RBA0) 247660MB out of 357627MB (69%) free
I Drive: (ST31000528AS) 483612MB out of 483717MB (99%) free
J Drive: (ST31000528AS) 469943MB out of 470047MB (99%) free
K Drive: (WDC WD4000KD-00NAB0) 146873MB out of 381550MB (38%) free
E Drive: (HL-DT-ST BD-RE BH30N SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 580
Manufacturer / Chip: NVIDIA / GeForce GTX 580
Video Memory: 4063 MB
Driver Version: 8.17.12.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6039
Driver Date: 2/2/2010 10:36:58 PM

Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6039
Driver Date: 2/2/2010 10:36:58 PM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6039
Driver Date: 2/2/2010 10:36:58 PM


WMI Information
Motherboard Manufacturer: Alienware
Motherboard Model: (empty)
Motherboard Product: 0J560M
Motherboard Version: A03
BIOS Manufacturer: Alienware
BIOS Name: Default System BIOS
BIOS Version: ALWARE - 20101109
BIOS Release: 20101109000000.000000+000


Registry Information for Current User
Resolution: 2560x1600
3D Resolution: 2560x1600 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.140

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1950.201103080206.1
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

It turned out to be WindowsSkinner. Fixed as soon as I shut that off.

I know this is an old thread, but I am having the exact same issues with my Alienware notebook. WHat do you mean by WindowsSkinner? Do you mean the Alienware Windows Theme, Breed? So if I reset my theme to windows Aero or basic it should work?