City of Heroes: Live Forum Archive

Consistent Video Lockups - Full System Crash

Dark_Respite

By Dark_Respite,
Posted on: 2011-01-22 01:21 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I am a returning user and have only the current patch and issue. I have seen locks from 10 seconds of entering the game and not even moving to not locking until ~3 hours of gameplay with a team. I have used both heavy graphics and lowest setting and I cannot determine a cause.

I am running win7 64bit and able to play other mmos and recent games (civ5 as example).

I am using an nvidia 250 gts, I have tried the current and previous drivers... both whql and beta. No change.
-
I see there are ATI issues, what about nvidia?

 

Posted

I can't seem to post the dxdiag full file, is there a specific area that's relevant?

 

Posted

Quote:
Originally Posted by seastark View Post
I am using an nvidia 250 gts, I have tried the current and previous drivers... both whql and beta. No change.
-
I see there are ATI issues, what about nvidia?
There are a couple of posts from NVidia users complaining about similar issues the ATI users are having. How new are the drivers you are using? A new version came out just a few days ago and people have reported good things.


Quote:
Originally Posted by seastark View Post
I can't seem to post the dxdiag full file, is there a specific area that's relevant?
If you run CoH_Helper, it will pull out the relevant data for easy pasting to the forums, as well as give us info about your game settings.

 

Posted

Of note, I ran memtest86+ on full and found no errors. ran cpuburn on 1800 (30 mins each) on both cores with no errors.

Quote:
Originally Posted by Master-Blade View Post
There are a couple of posts from NVidia users complaining about similar issues the ATI users are having. How new are the drivers you are using? A new version came out just a few days ago and people have reported good things.

Using the most recent whql drivers posted a few days ago it seems to allow a longer average time but I still get near instant locks.


If you run CoH_Helper, it will pull out the relevant data for easy pasting to the forums, as well as give us info about your game settings.
That's a neat tool! very specific but good at what it does.
Note on current settings: I just turned everything back up before seeing this post since lower res and lowest settings didn't make it better...

Might as well make it beautiful while it lasts

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at January 22, 2011 14:23 (-08:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 8192MB
.Net Memory Report: 5565MB out of 8190MB available
Page File: 18570MB (2617MB currently in use)
C Drive: (ST350064 1AS SCSI Disk Device) 78646MB out of 476937MB (16%) free
D Drive: (ST315003 41AS SCSI Disk Device) 244268MB out of 1430796MB (17%) free
E Drive: (ST350063 0AS SCSI Disk Device) 115989MB out of 476937MB (24%) free
G Drive: (Seagate Desktop USB Device) 1427304MB out of 1907726MB (74%) free
F Drive: (ASUS DRW-24B1ST SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTS 250
Manufacturer / Chip: NVIDIA / GeForce GTS 250
Video Memory: 4071 MB
Driver Version: 8.17.12.6658
Driver Date: 1/7/2011 7:27:00 PM
Driver Language: English

Sound Device Description: Speakers (SoundMAX Integrated Digital HD Audio)
Driver File: ADIHdAud.sys
Driver Version: 6.10.0002.6100
Driver Date: 1/16/2007 12:51:32 PM

Sound Device Description: Speakers (3- Logitech G330 Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 4:06:32 PM

Sound Device Description: Digital Output Device (SPDIF) (SoundMAX Integrated Digital HD Audio)
Driver File: ADIHdAud.sys
Driver Version: 6.10.0002.6100
Driver Date: 1/16/2007 12:51:32 PM

Sound Device Description: Speakers (PlayOn Virtual Audio Device)
Driver File: povrtdev.sys
Driver Version: 5.02.3669.0001
Driver Date: 2/24/2010 1:12:34 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P5NSLI
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20060713000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1900.201011102104.27
Installation Directory: c:\program files (x86)\steam\steamapps\common\city of heroes going rogue

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 38 files
.\texture_library\V_MAPS\City has 1 file
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

 

Posted

Tried running in windowed mode and that seems to last longer but I'm still getting nearly instant crashes and hours+ crashes.

In windows mode, tried running at ultra and medium with no discernible change. Also tried running videos and firefox with many tabs to see if high cpu/mem makes a difference... no change.

Note, all other games (multiple mmos and fps and other games from steam) run fine.

Any thoughts?

 

Posted

Question - what do you do that causes the crash? Is it opening bios? Dialogues? Enhancement windows? A bit more info will help.

Michelle
aka
Samuraiko/Dark_Respite

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Posted

Quote:
Originally Posted by Dark_Respite View Post
Question - what do you do that causes the crash? Is it opening bios? Dialogues? Enhancement windows? A bit more info will help.
Standing still, just after loading the game
opening doors
in a normal fight
jumping / running / moving
hitting menu

Most of the time though, it's either while standing still or while playing as normal.

 

Posted

Quote:
Originally Posted by seastark View Post
Most of the time though, it's either while standing still or while playing as normal.
Well... no changes and no hope. Still nearly immediate or randomly after an hour. All other games and tests show everything is fine.

I guess I'm quitting for now unless anyone has any ideas.

 

Posted

Can you run the game in safe mode with no crashing?

H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

I think that GPU is kinda at the low end for runnin high ultra mode settings?
When you mentioned you reduced settings did you try turning these off?
Ambient Occlusion: High quality
Occlusion Strength: Strong

The game engine is fairly robust and can cause some heat issues as well, and some ASUS boards have had north bridge heat issues that might be affecting your setup. Mine was running pretty hot and added a "spot cool" fan helped alot.

Monitor the gpu heat temps as well. These can help with that.
www.cpuid.com/softwares/hwmonitor.html
www.techpowerup.com/gpuz/