My errors(followed just like in forum guide)


fairyelf

 

Posted

This is from city of heroes helper:
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at December 19, 2010 19:35 (+02:00)
Operating System: Windows Vista¬ô Enterprise (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
System Manufacturer: Sony Corporation
System Model: VGN-CR320E
BIOS: Ver 1.00PARTTBL
Central Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2038MB
.Net Memory Report: 982MB out of 2037MB available
Page File: 2883MB (1428MB currently in use)
C Drive: (Hitachi HTS542525K9SA00 ATA Device) 8751MB out of 51199MB (17%) free
D Drive: (Hitachi HTS542525K9SA00 ATA Device) 49657MB out of 148065MB (33%) free
E Drive: (Optiarc DVD RW AD-7560A ATA Device) zero-size drive
H Drive: (MagicISO Virtual DVD-ROM0000) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965 Express Chipset Family
Video Memory: 358 MB
Driver Version: 7.14.0010.1295
Driver Date: 1/17/2008 3:55:40 PM
Driver Language: English
Sound Device Description: Speaker/HP (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5391
Driver Date: 6/6/2007 4:02:54 PM

WMI Information
Motherboard Manufacturer: Sony Corporation
Motherboard Model: (empty)
Motherboard Product: VAIO
Motherboard Version: N/A
BIOS Manufacturer: Phoenix Technologies LTD
BIOS Name: Ver 1.00PARTTBL
BIOS Version: Sony - 20071224
BIOS Release: 20071224000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Unknown (0)
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)

World Texture Level: Very High
Character Texture Level: Medium
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 386486 bytes/second
Current Game Version: 1900.201011102104.27
Installation Directory: C:\Program Files\City of Heroes\City of Heroes\City of Heroes
Mod files in the Data directory
No modifications found


 

Posted

And from hijackthis:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:38:43 PM, on 12/19/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkUI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\MagicDisc\MagicDisc.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\CohHelper.exe
C:\Windows\system32\NOTEPAD.EXE
D:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.ro
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.hotspotshield.com/g/?c=h
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.ro
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.ro
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.google.ro
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.ro
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\s wg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SONY VGP-UPR1 (Display Adapter)] "C:\Program Files\DisplayLink Core Software\DisplayLinkUI.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950D F09FAB501E03.dll/cmsidewiki.html
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab...l_4.3.16.0.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - http://content.systemrequirementslab...ri_4.3.1.0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{77308B7C-1DF3-4964-8DDC-BDBD45874186}: NameServer = 193.231.252.1 213.154.124.1
O20 - AppInit_DLLs: acaptuser32.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: ESET HTTP Server (EhttpSrv) - Unknown owner - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe (file missing)
O23 - Service: ESET Service (ekrn) - Unknown owner - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
--
End of file - 8677 bytes


 

Posted

These are exactly the files we need to help diagnose problems but since there was no response from the OP I'm going to guess based on what I am seeing.

My guess: Game has a very low frame rate or there is some other graphics problem like contacts not showing up in contact window.

Answer: The computer doesn't have a graphics card but is instead relying on an intel graphics chip which was never intended for advanced graphical use. Intel basically creates chips which can manage low level graphics but refuses to update their drivers because as is they work just fine for browsing or watching videos. And computer manufacturers continue to use those chips because they can get them cheap. Also the processor is lower end for video game usage. It's a notebook computer that was in no way designed for playing high end games. And there isn't really any solution other than to play the game in safe mode and be satisfied with your results.

Since all the video processing has to rely on ram and there are only 2 gigs of ram in the system there is a chance that performance could be slightly upgraded by expanding the system to its maximum of 4 gigs but that performance leap would be fairly minor consisting mostly of faster load time when switching zones or loading into a mission.

If that isn't the problem then let us know what is and maybe we can come up with something.


Don't count your weasels before they pop dink!

 

Posted

I get into the game,loading and i get black screen and an error with somthing like ig4dev32.dlll and saying about laptops and other upgrade...As i heard Graphics cant be upgraded on laptops..i always hate it >.<


 

Posted

Yeah, somebody might be able to find you more recent drivers for that chipset but like I said, Intel doesn't really care if it's graphic chips are compatible with any games or not. I did some quick searches but wasn't able to find any updates. Your only option might be to use a different computer.


Don't count your weasels before they pop dink!

 

Posted

It's a bit problematic sometimes updating laptop graphics drivers as sometimes the OEM's (in this case Sony) make some tweaks and customizations to the system that won't allow the generic Intel drivers to be installed normally. There are ways around that, but it's not a process I'd want to try to explain through a forum conversation with someone with lesser technical skills than my own.

Looking at the Sony support site for that laptop, it appears you have their most current video drivers. OEM's are notorious for not updating drivers, especially video drivers, unless there is a major problem found within a short time after the laptop is released. They will sometimes not continue updating the drivers while the laptop is still in production if there are no serious problems. I've yet to see an OEM update a driver once the laptop is out of production.

With that said, you can try to install the most recent drivers from Intel for that chipset. Click the link in the previous sentence and save the file to your desktop. After the file finishes downloading, right-click the file and select Run as Administrator. Follow the prompts on screen. It will likely give you an error message if it can't install.

The most recent drivers on the Intel site are only a little over a year newer than your current drivers. Still, that may be enough to help get past this.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Hmmm

perhaps "CohUpdater.exe -usetexenvcombine" in the shortcut? I know it solved an issue with a friends laptop but that was a couple years ago. He was having the same issue though.


Combat Kangaroos, Justice Server. First 50's
Jirra Roo Plant/Storm/Stone/Musculature Controller
Combat Kangaroo Rifle/Energy/Mace/Spiritual Blaster
Kung Fu Kangaroo Martial Arts/Reflexes/Body/Spiritual Scrapper
Tribal Arc Shield/Elec/Mu/Spiritual Tanker

 

Posted

Quote:
Originally Posted by Texas Justice View Post
It's a bit problematic sometimes updating laptop graphics drivers as sometimes the OEM's (in this case Sony) make some tweaks and customizations to the system that won't allow the generic Intel drivers to be installed normally. There are ways around that, but it's not a process I'd want to try to explain through a forum conversation with someone with lesser technical skills than my own.

Looking at the Sony support site for that laptop, it appears you have their most current video drivers. OEM's are notorious for not updating drivers, especially video drivers, unless there is a major problem found within a short time after the laptop is released. They will sometimes not continue updating the drivers while the laptop is still in production if there are no serious problems. I've yet to see an OEM update a driver once the laptop is out of production.

With that said, you can try to install the most recent drivers from Intel for that chipset. Click the link in the previous sentence and save the file to your desktop. After the file finishes downloading, right-click the file and select Run as Administrator. Follow the prompts on screen. It will likely give you an error message if it can't install.

The most recent drivers on the Intel site are only a little over a year newer than your current drivers. Still, that may be enough to help get past this.
yup it gave me error >.<