Thank you Customer Support!

Well it went from Cyber Monday to Black Monday for me. After finishing a lttle dual-boxing in the early hours of Monday I logged off to go to bed. Then After answering another post about 'Runners' I got logged out of the forum. 'Ah heck, auto-logged again' to paraphrase what I said so I tried to log in again.... invalid password, 1 of 5 attempts used.

Okay, must've typed something wrong, try again.... 2 of 5.... huh? Watch the leyboard this time.... 3 of 5.... 4 of 5.... 5 of 5... definitely right, what's going on? Try the game.... 'this account has been suspended' .... oh no, check the master account... 'Account _____ has been permanently blocked' ....

And so begins my contacting CS to find out just what's going on. Of course, it's late hours of Sunday in the US and the EU support guys won't be in yet either. So I get the auto-response telling me about forgotten passwords and resetting logins.

Then I get a a support mail from Shane who tells me my account was accessed by a third party. Then I get provided with the 'prove its yours' steps. Now I have most of my keys, being a bit of a hoarder, but I don't mess around and provide the keys from every perk, booster and game upgrade I can find in my email (thank you Gmail) as well as the unique account names. I've just got the confirmation that my account has been reset from [b[Jerom[/b] and I'm now back.

So thanks to the support guys for getting me back so quickly and now I have to wait to see if I need their help further in-game.


Oh and people might want to think about updating their master account passwords again, I know I hadn't.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

How does this keep happening to people? It's becoming quite worrisome.

Quote:

Originally Posted by Arcanaville Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

I know when I get the wrong pw warning and i know i typed the right one closing your browser and re opening it helps.

It's not getting logged out of the forums, it's getting your account banned.

And it is happening to people. Apparently, there seems to be some kind of hacking problem. That would be the 'account accessed by a third party' bit.

Happened to me Sunday night while I was playing. Obviously I wasn't me at the time.

Just now got my account back a few hours ago.

Totally and utterly ridiculous to perma-ban a 63 month veteran who did nothing wrong. That's what I get for knowing how to play the market I suppose.

I fail to see how anyone could have gotten my login, much less my password. I am pretty security conscious.

Maybe it's just me, but I take what customer support tells me with a grain of salt. Perhaps it's because I have worked customer phone/email support that tells me to be suspicious. I would be willing to lay money on my account being secure.

The part that I didn't mention earlier was that I was playing the account when it was banned, so how could it have been "Hacked"?

Unless of course I wasn't me at the time.

Hmmm...

Dear OP...

How do we know you're the real Tyger?




(Hope there wasn't any damage done!!)

This is the same problem one of my friends is having. They said someone tried to access his account, and now he's locked. He got locked on the 29th, and is still locked now...

Missing the launch of I19...

The SG has discountinued our auto renewals till he is reinstated.

Exact same thing happened to me on Monday, except that I called CS instead of emailing. The phone queue tells you exactly where you are in line, and the CS person was very helpful. Someone was trying to hack my account.

And yes, the fact that someone was trying to access my account is very troubling.

But the message that you have been "blocked" is pretty upsetting. They should pick a different word or phrase like "closed" or "suspended for security reasons".

There should be an account-wide "Hacked" badge for people who are affected by this

what # did you use

The frequency with which this is happening is of serious concern.

I wonder if it's perhaps connected with the login being the same for the game as for the forums. I seriously wish NCSoft would address that.

"You got to dig it to dig it, you dig?"
Thelonious Monk

Belle's account got locked. She was pretty upset about it. Not so much about the prospect of losing her stuff, but because she was afraid that it meant that someone may have been out there broadcasting spam as her.

It took a day and a half or so to get it straightened out, and the CS team was very helpful.

I definitely think it was the NCsoft accounts we're talking about and not the game accounts, though. It locked everything. The pain-in-the-butt part for me was that I was trying to buy up bonus packs at half price on Monday, but it wouldn't take my credit card because it's the card that I use to pay for Belle's account, and it wouldn't accept it. Luckily, I have a PayPal account that had some money in it. If I had been locked out of getting the 50% off deals, that really would have sucked.

With the seeming frequency and high amount of these all of a sudden (Unless this always goes on), perhaps it is a bit of optimism on my part (if such mistakes can be on the side of optimism) that maybe these are a bunch of false positives on NCSoft's part.
Maybe something is screwy with their detection and they're getting false positives for compromised accounts.

*shrugs*

So far, has anyone reported any actual damage from these breaches of security?