Problems Related to Crashes!
By
Bradbury,
Posted on: 2010-10-06 14:03 in ALL ACCESS Gameplay Technical Issues Bugs
Also, I've looked for other related issues but none seem to help. If it helps, I'm running Windows Vista, not 7. I can try and provide any other info that may be required. Just trying to get general help though.
me too...
i hadn't logged into COX for a couple of weeks. the only change on my box since that time is there was some update for cox. i also have this issue. when mine crashes - it restarts the blooming computer.
i can't believe this problem is just isolated to a handful of us...
Political correctness is a stench in the nose of God. Yes, your God(s) also.
Try to post the output from CoH Helper.
It will show your hardware and CoH game configuration.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 7, 2010 18:27 (-07:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
System Manufacturer: Gateway
System Model: MD7333U
BIOS: Rev 1.0
Central Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2908MB
.Net Memory Report: 2238MB out of 2908MB available
Page File: 4943MB (1109MB currently in use)
C Drive: (WDC WD5000BEVT-22A0RT0 ATA Device) 378760MB out of 476937MB (79%) free
D Drive: (Optiarc DVD RW AD-7583S ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 1326 MB
Driver Version: 7.15.0010.1527
Driver Date: 7/11/2008 10:17:00 AM
Driver Language: English
Sound Device Description: Speakers (Conexant High Definition SmartAudio 221)
Driver File: CHDRT32.sys
Driver Version: 4.75.0000.0000
Driver Date: 9/18/2008 3:14:44 AM
Sound Device Description: SPDIF Interface (Conexant High Definition SmartAudio 221)
Driver File: CHDRT32.sys
Driver Version: 4.75.0000.0000
Driver Date: 9/18/2008 3:14:44 AM
WMI Information
Motherboard Manufacturer: Gateway
Motherboard Model: (empty)
Motherboard Product:
Motherboard Version: 99.10
BIOS Manufacturer: Phoenix Technologies LTD
BIOS Name: Rev 1.0
BIOS Version: GATEWA - 20090310
BIOS Release: 20090310000000.000000+000
Registry Information for Current User
Resolution: 1366x768
3D Resolution: 1366x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (5)
World Texture Level: Low
Character Texture Level: High
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 119972 bytes/second
Current Game Version: 1850.201009101722.11T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 38 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
do you have ultra mode enabled?
load the game, select safe mode. see if it lets you in the game. if it does... then go to options and select other than the basic video options... do NOT enable ultra at all.
see if it works properly for you. the patch appears to have jacked up ultra for some of us, apparently at random, since official "technicians" don't seem to have answers to fix this.
Political correctness is a stench in the nose of God. Yes, your God(s) also.
I have the same problem. I also noticed that it occurs much more frequently in Praetorius. Never was an issue before.
---System information gathered by CoH Helper version 0.1.1.2---
DxDiag gathered at October 9, 2010 22:17 (-04:00)
Operating System: [color:yellow]Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)[/color]
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/14/09 11:49:05 Ver: 08.00.14
Central Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 4096MB
.Net Memory Report: 1328MB out of 3327MB available
Page File: 4307MB (2345MB currently in use)
C Drive: (ST31000528AS ATA Device) 907351MB out of 953666MB (95%) free
D Drive: (ST3300622AS ATA Device) 96963MB out of 286165MB (33%) free
E Drive: (ST31000333AS ATA Device) 387500MB out of 842024MB (46%) free
F Drive: (ST31000528AS ATA Device) 76MB out of 99MB (76%) free
G Drive: (ST31000333AS ATA Device) 55812MB out of 55913MB (99%) free
H Drive: (HL-DT-ST DVD-RAM GSA-H54L ATA Device) zero-size drive
I Drive: (HL-DT-ST DVD-RAM GSA-H54L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Video Device Name: NVIDIA GeForce GTX 260
Manufacturer / Chip: NVIDIA / GeForce GTX 260
Monitor:
Monitor's Max Resolution: (blank)
Video Memory: 2286 MB
Driver Version: 8.17.12.6063
Driver Date: 9/11/2010 2:46:00 AM
Driver Language: English
Sound Device Description: Speakers (Bose USB Audio)
Driver File: USBAUDIO.sys
Driver Version: [color:yellow]6.01.7600.16385[/color]
Driver Date: [color:yellow]7/13/2009 7:51:23 PM[/color]
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: [color:yellow]6.01.7600.16385[/color]
Driver Date: [color:yellow]7/13/2009 7:51:47 PM[/color]
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: [color:yellow]6.01.7600.16385[/color]
Driver Date: [color:yellow]7/13/2009 7:51:47 PM[/color]
Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (8)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Unknown (3)
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (3)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.196
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 926116 bytes/second
Current Game Version: 1850.201009101722.3T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Many toons on CoV and CoH. On-line 80+ months
AMD Phenom-II X6 1090T | Corsair H50 Cooler | ASUS M3N78-EM | 4096 MB | EVGA GTX-560ti Classified (w/1.2GB DDR5) | Microsoft Windows 8 Professional x86 | SAMSUNG SyncMaster 245BW
Ultra mode is off. I checked a couple of times just in case. Also, I noticed something else. On my friends laptop, he's got an option under the graphics/audio section to change his FSAA settings, but I don't have that on my laptop as an option, it just says N/A by it. Does that make a difference?
And Flashfox, I think I crash more in Praetoria also, more frequently at least, but I still have the problem in Rogue Islands. Not so sure about Paragon cause I haven't been on blueside in a while. Haha.
I have also started to experience same problem in the past week. Play for awhile then things shut down and I get a blue screen. Prior to this I know there were some OS security updates, but I had not updated anything else. After I started to have the issue, I opened up my computer and did a little careful cleaning to get the dust out. Scanned for a virus, and updated video drivers. I am going to try safe mode next to see if I continue to run into the problem. Any other thoughts anyone? Thanks for the help ahead of time.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 17, 2010 11:08 (-04:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
System Manufacturer: EMACHINES
System Model: T6524
BIOS: Phoenix - Award BIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 3326MB
.Net Memory Report: 2642MB out of 3326MB available
Page File: 4022MB (676MB currently in use)
C Drive: (WDC WD2000BB-22GUC0) 86921MB out of 186520MB (46%) free
D Drive: (WDC WD2000BB-22GUC0) 1519MB out of 4251MB (35%) free
E Drive: (HL-DT-ST DVDRAM GSA-4163B) zero-size drive
F Drive: (HL-DT-ST CD-ROM GCR-8483B) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: HP 2509 Series Wide LCD Monitor
Monitor's Max Resolution: 1920,1080
Video Device Name: RADEON X800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x554D)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/11/2010 12:45:14 AM
Driver Language: English
Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: RADEON X800 Series - Secondary
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x556D)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/11/2010 12:45:14 AM
Driver Language: English
Sound Device Description: Realtek AC97 Audio
Driver File: ALCXWDM.SYS
Driver Version: 5.10.0000.5830
Driver Date: 4/19/2005 1:40:52 PM
WMI Information
Motherboard Manufacturer: MICRO-STAR
Motherboard Model: (empty)
Motherboard Product: MS-7184
Motherboard Version:
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - Award BIOS v6.00PG
BIOS Version: RS480 - 42302e31
BIOS Release: 20050721000000.000000+000
Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 509640 bytes/second
Current Game Version: 1850.201009101722.11T2
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
I've recently had problems with crashes. I play for a good 10-15 minutes, and then either one of two things happen: 1) Windows detects a problem and it shuts down or 2) I get the box where it says to type in what you were doing at the time of the crash.
Thanks to any kind of information that can be provided!
I never used to have this problem. It did it when I first installed it on my laptop about a year ago, and I fixed my resolution settings and graphic settings to minimum, and it fixed the problem. But I had a problem with my hard drive a couple of months ago and I got it replaced. After reinstalling it, it just keeps crashing. I've tried fixing my settings and what not and as far as I know, my drivers are up to date but I'm none too sure.
Any extra help or insight to my problem would be greatly appreciated! I can't stand crashing in the middle of my missions and having to start from scratch all over again!